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Seems to be a trend here.....we too had a disgusting amount of buds in our hotel room when we first walked in. We, of course, called the front desk and complained. After the bug incident, they offered to give us a $50 credit to put...More
Secluded location in the Tucson Mountains west of Tucson. The rooms are cozy and upscale, with all the amenities of a 5-star hotel. you are far enough outside of the city to get the ambiance of the southwest with all the nature around you.
Look the resort is truly beautiful and has it all, but it takes more than that to have a superior resort. I stayed here one night while on business in the Tucson area. I booked here because JW Marriotts have never left me down....until now....More
Response from TeamMarriott, Director of Room Operations at JW Marriott Tucson Starr Pass Resort & SpaResponded today
Thank you for choosing to stay with us while you attended business matters in the Tucson area and for the generous comments regarding our beautiful resort. However, we hope you can accept our apologies for our service falling short of our standards. We...More
Joey came to our room to fix a few things! He was very knowledgeable about the tv and getting cartoons up and running ASAP and then turned around and fixed a running toilet! A jack of all trades for sure...thank you Joey! Marriott should be...More
Thank JoAnn A
Response from TeamMarriott, Manager at JW Marriott Tucson Starr Pass Resort & SpaResponded 2 days ago
Dear JoAnn A,
Thank you for the excellent comments regarding your stay at the JW Marriott Tucson Starr Pass Resort & Spa. We love knowing that the attentive service provided by Joey went a long way in making your stay so memorable. Perfect pampering comes from...More
Sal Perez with the hotels Engineering department was prompt and efficient at correcting a functionality problem in the bathroom of our suite. He was proffesional and polite. Sal definitely upheld the high level of service I have come to expect when staying at the Starr...More
1 Thank Ranon A
Response from TeamMarriott, Manager at JW Marriott Tucson Starr Pass Resort & SpaResponded 4 days ago
Dear Ranon A,
Thank you for the generous rating of our hotel, the JW Marriott Tucson Starr Pass Resort & Spa. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. Thanks for complimenting Sal for his outstanding customer service...More
JW Marriott Tucson Starr Pass Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson, Arizona merges surpassing luxury ...Moreand personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from TravelGypsyToo | Reviewed this property |
In addition to having laundry service available, the Starr Pass Resort does have an onsite laundry facility available for your use. Ice machines are available on each floor and I would imagine you could request a room near... More
In addition to having laundry service available, the Starr Pass Resort does have an onsite laundry facility available for your use. Ice machines are available on each floor and I would imagine you could request a room near the ice machine if you wanted.
HI, I think most of the rooms will have a good view. Ours faced the back of the property so we could see the pools, the golf course and in the distance the city. The rooms that face the front of the hotel see the mountains... More
HI, I think most of the rooms will have a good view. Ours faced the back of the property so we could see the pools, the golf course and in the distance the city. The rooms that face the front of the hotel see the mountains. The convention side of the hotel is on the left (if you're facing the hotel entrance) so rooms there will be closer but really the whole place isn't that big. Do a spa day if you have a chance. It was a nice facility.