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JW Marriott Tucson Starr Pass Resort & Spa

Overview
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3800 W Starr Pass Blvd, Tucson, AZ 85745-5115 See on map
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.5 Star accommodation
Additional information
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About
Description
JW Marriott Tucson Starr Pass Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson, Arizona merges surpassing luxury More and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Spa
Room Service
Bar/Lounge
Air Conditioning
Babysitting
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Sauna
Wheelchair Access
Beachfront
Free Parking
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
Business
,
Top resorts Hotels
,
Onsen
,
Family
,
Spa
,
Luxury
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Top resorts Hotels
,
Onsen
,
Family
,
Spa
,
Luxury
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
575
Price range
US$182 - US$568 (Based on Average Rates for a Standard Room)
Also Known As
Jw Marriott Starr Pass Resort And Spa
,
Jw Marriott Starr Pass Hotel Tucson
,
JW Marriott Tucson Starr Pass Resort & Spa Arizona
,
Marriott Starr Pass Hotel
,
Marriott Tucson
,
Tucson Marriott
Location
United States > Arizona > Tucson
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Reviews & more
2,417Reviews
1,333Photos
52Q+A
100Room tips
Traveller rating
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  • 58
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Show reviews that mention
Even though we were there while a massive renovation is taking place, the service and accomodations were excellent. One caution for folks that have difficulty walking, this would not be right for you. The guest rooms are a long way from the parking garage, restaurants and ball
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Response from TeamMarriott, Manager at JW Marriott Tucson Starr Pass Resort & Spa
Responded yesterday
Dear xnycop, Thank you for your review of the JW Marriott Tucson Starr Pass Resort & Spa. We are so glad to know our service and amenities met your expectations and that you especially liked our well-appointed rooms and cordial service. Thank you again, and we look forward to your next visit very soon. Best Regards, Eric H. McDonald Director of Room Operations
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This is not a a five star hotel. It’s a 3 star hotel in training. Staff is surly and not informed. Someone had cleaned their razor in the bathtub with stubble all over it, sink didn’t work. In the restaurant at 630pm at least 4 people came to clear our table while we were still e
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Response from TeamMarriott, Manager at JW Marriott Tucson Starr Pass Resort & Spa
Responded 2 days ago
Dear WendycI9446DL, Thank you for choosing us for your recent visit. We want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for our associates falling short of this during your stay. We are grateful for your feedback, and we have shared your concerns with the appropriate departments to ensure this level of service is not repeated in the future. We appreciate your patience and hope you will consider staying with us again. Best Regards, Eric H. McDonald Director of Room Operations
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I have stayed here twice for conferences and both times have been exceptional. The last time was in January 2018 and the weather was awesome! The desert views are amazing and was able to do exploring on the nearby trails. The only slightly negative comment is that I would reco
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Response from TeamMarriott, Manager at JW Marriott Tucson Starr Pass Resort & Spa
Responded 3 days ago
Dear jesss599, Thank you for choosing to stay at the JW Marriott Tucson Starr Pass Resort & Spa once again and also for your kind comments. We're delighted you were enriched and inspired by our stunning desert location. It was our pleasure having you, and we hope you choose us again the next time you visit Tucson. Best Regards, Eric H. McDonald Director of Room Operations
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+1
I had the opportunity to spend five days at the JW Marriott Starr Pass Resort in late October.

The room was comfortable and appointed nicely. The grounds were meticulous...dining is a bit pricey but the service and food was fabulous. Having eaten at all of the various restaurant
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Response from TeamMarriott, Manager at JW Marriott Tucson Starr Pass Resort & Spa
Responded 5 days ago
Dear Squirreldander, Thank you so much for your wonderful comments! Our exceptional service, thoughtful amenities, and excellent accommodations provide an oasis for our guests here in our exciting city, and we are delighted to have exceeded your expectations! It was our pleasure serving you, and we look forward to welcoming you again at the JW Marriott Tucson Starr Pass Resort & Spa whenever your travels bring you to our city! Best Regards, Eric H. McDonald Director of Room Operations
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So after approximately 138 straight nights in a Marriott property, the best they could offer was a room adjacent to the super busy parking lot. No view. Seriously? You should try to do a bit better for your loyal guests.
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Response from TeamMarriott, Manager at JW Marriott Tucson Starr Pass Resort & Spa
Responded 5 days ago
Dear Nancy-Annette C, Thank you for being a loyal guest to our brand and for taking the time to provide your feedback of our hotel. We are sorry to read you were not satisfied with the guestroom accommodations provided to you recently. It appears we missed several essential opportunities, and we are disappointed, as you rightly were. It is always our passion to provide enriching experiences with attention to craft and detail. We want to extend our apologies for not doing so during your stay, and we are grateful for your feedback that helps us elevate our guest experience. We hope to have another opportunity to restore your faith in us on your next visit to the Tucson area. Eric H. McDonald Director of Room Operations
Read more
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Previous
Is there a washer/dryer onsite? Is there an ice machine near the rooms?
In addition to having laundry service available, the Starr Pass Resort does have an onsite laundry facility available for your use. Ice machines are available on each floor and I would imagine you could request a room near the ice machine if you wanted.
1 vote
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What’s the best location for a good view and limited walking distance to convention area?!
HI, I think most of the rooms will have a good view. Ours faced the back of the property so we could see the pools, the golf course and in the distance the city. The rooms that face the front of the hotel see the mountains. The convention side of the hotel is on the left (if you're facing the hotel entrance) so rooms there will be closer but really the whole place isn't that big. Do a spa day if you have a chance. It was a nice facility.
1 vote
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transportation to tus?
There are shuttles, but they are not operated by the hotel.
0 votes
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I am a Gold member coming in on April 4th. I called the main number and they told me that there is no lounge for gold members, no free breakfast, but i would get certain benefits at the spa. They told me the spa would be able to tell me what those were. So I called the spa. Yesterday they called me when i could not talk and told me it would take more than a minute to tell me what the benefits were so we agreed i'd call back today. I called today and the person who answered the phone at the spa could not explain what I got as a Gold member that anyone staying at the hotel didn't already get. Can you please explain what are the perks of being a gold member at this property? Thank you!
I don’t think there are any perks for Gold members. No breakfast. You may get a room upgrade. We are Platinum Premier and get very little. Gold status is really not that significant.
0 votes
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distilled water
They have no distilled water on site. Before you come up to the hotel stop at a grocery store and buy some.
0 votes
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Previous
"Rooms on the upper floors are very quiet and have spectacular views."
"ask for a room with a view of the pool, you'll get the scenic vista."
"get a room with a view"
"Ask for a view of the pool."
"I was not given a choice of room. I think the front desk just assigns whatever is available."
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