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Extended Stay America - Tucson - Grant Road

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Traveller (13)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent37%
  • Very good27%
  • Average7%
  • Poor8%
  • Terrible21%
Travellers talk about
“long stay”(2 reviews)
“coffee pot”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Multilingual Staff
Pets Allowed
Self-Serve Laundry
Breakfast included
2 Star Hotel
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Rooms
May 7May 8
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1 room, 2 adults, 0 children
Standard Room
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Reviews (69)
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All reviewssized refrigeratorlong staycoffee potthird floorfull kitchenrooms are cleanbed was comfortableihopesastovetoastershampootraderstraightenedsinkelevatorinternet
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11 - 15 of 66 reviews
Reviewed 29 November 2017

Thank you to Alfred and the staff for our warm welcome and hospitality during our month long stay. The hotel was very well kept, clean, and professionally run. Alyssa at the front desk was particularly helpful and friendly. ESA is a quirky company (at best),...More

Thank TheShark369
Response from 00esa, Manager at Extended Stay America - Tucson - Grant RoadResponded 30 November 2017

It was our pleasure having you as our guest at Extended Stay America. We are delighted to know you loved our spotless property and our convenient location. I will surely share your compliments with Alfred and Alfred. We appreciate you recommending us and look forward...More

Reviewed 28 November 2017

Exhausted from long trip and couldn't make it to Bisbee so found a pet friendly motel to spend the night. The staff was very friendly and accommodating and our room was very clean (I'm extremely picky about this). Bed was very comfortable. Especially appreciated the...More

Review collected in partnership with Extended Stay
Thank artemis1357
Response from 00esa, Manager at Extended Stay America - Tucson - Grant RoadResponded 29 November 2017

Thank you for taking the time to post a nice review of Extended Stay America. Our entire staff always want every guest to have a pleasant experience, and we are glad to know we were able to accomplish this while you were here. Thanks again...More

Reviewed 27 November 2017

I paid for the room online and when I arrived at the hotel, the clerk asked for payment. I told her I had already paid and she said she would have to check with the manager and that they had my credit card on file....More

Review collected in partnership with Extended Stay
Thank davidsZ5922ZZ
Response from 00esa, Manager at Extended Stay America - Tucson - Grant RoadResponded 28 November 2017

David, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to...More

Reviewed 11 November 2017

I came to Tucson to be with my youngest sister who was seriously ill in the Tucson Medical Center. I picked the Extended Stay America because it was close to the hospital and offered a hospital discount. The location was perfect but that was about...More

Thank R B
Response from 00esa, Manager at Extended Stay America - Tucson - Grant RoadResponded 12 November 2017

I am very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you and your family will accept our apologies...More

Reviewed 29 October 2017

Upon check in: Dead bugs in the bathroom on the rim of the shower, the comforter had something brown smeared on the backside (obviously never washed), the towels were thin, scratchy and dirty, the floor (rug) has never been cleaned - it had some bright...More

Thank britmomUSA
Response from 00esa, Manager at Extended Stay America - Tucson - Grant RoadResponded 30 October 2017

Thank you for your feedback. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. The cleanliness and room condition you described is unacceptable and not at all representative of our quality standards, and we truly...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Details
Price range
US$74 - US$110 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$74 - US$110 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (13)
Room & Suite (11)
Dining (1)
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Room Tips
"Don't stay here."
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"Watch out for their sneaky hidden charges!!!!!"
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"Go somewhere else."
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"Best room to choose? NO ROOM"
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