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Desert Diamond Casino Hotel

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1 room 2 adults 0 children
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Desert Diamond Casino Hotel
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192 Reviews from our TripAdvisor Community

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There are newer reviews for Desert Diamond Casino Hotel
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Showing 191: English reviews
Marana, Arizona
Reviewed 3 November 2015

Stayed a casino on 10/17/2015 so we could we go to the beer festival 6 miles away. Room was clean, however for first time we noticed that the carpet was a bit "used", but clean. Only issue we had this time was more of a courtesy thing. This hote sponsored this beer fest and would not provide shuttle rides to...

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Thank snarker2
Baytown, Texas, United States
Reviewed 31 October 2015

Only stayed for one night, but the place is tucked away and was very nice and the restaurant had awesome food. There is a golf course and we plan to go back and stay longer to play their beautiful course.

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Thank MrsV64
Syracuse
Reviewed 19 October 2015 via mobile

This casino, when compared to other Native American owned/run casinos is the worst I've see so far. Customer service was horrible. The attendant that I had to call when the outdated machine decided to malfunction seemed like she would rather be getting a root canal.....most other employees seemed just as enthusiastic to be there. The machines were not of good...

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2Thank VivaLostWages
CHMoore, Manager at Desert Diamond Casino Hotel, responded to this review

Thank you for the posting on Trip Advisor concerning our casino. We would like to apologize about your experience at the Desert Diamond. I can't make any excuses why the team members not treating you as a guest in our casino. We obviously did not meet any of your expectations. I have reached out to our Slot Department Manager with...

Chandler
Reviewed 28 September 2015 via mobile

The rooms very spacious and clean. Loved the real wood shutters and windows. Tvs wall mounted were perfect size! However being next to an adjoining room makes it seem you are in the same room with the noise level. The casino..too smokey for me and the Buffett left a lot to be desired. The booth cushion needed replaced as I...

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Thank sfarr101
Enterprise, Alabama
Reviewed 27 September 2015

Spent two nights at the Desert Diamond Hotel. The staff were very friendly. Every one that I interacted with was extremely pleasant. So two thumbs up for that. The rooms were decent- large enough and clean. Not overly opulent by of course, this ain't Vegas. Hotel location is ten minutes or less from the airport so not particularly convenient to...

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Thank gpa9504
Fairfax, Virginia
Reviewed 25 September 2015

I stayed for business. The front desk moved a bit slowly, but they made up for that in friendliness and helpfulness. The staff were all wonderfully helpful and efficient. When we had issues in the meeting room, they did their best to make everything right. The sleeping room was spacious, comfortable, and clean.The one complaint I have in the sleeping...

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Thank taconista
San Diego, California
Reviewed 24 September 2015 via mobile

This was our second time to stay here. The front desk personnel were very nice. The pool was pretty. It is a bit small but lucky for us it wasn't crowded. My husband loved the hot tub. The bedroom is comfortable, clean, and spacious. The bathroom is huge. Our dog was allowed with a $500 deposit with we were credited...

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Thank Jphaymes
Tucson, Arizona
Reviewed 1 September 2015

I took advantage of the tribute card and got a comped room for being a military vet. I found out that I couldn't make my reservation and cancelled 3 weeks in advance. I was told the room was cancelled. The day came and went and I found a $99.00 no show charge on my card. Called and was told by...

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4Thank ericmkz
CHMoore, Manager at Desert Diamond Casino Hotel, responded to this review

Thank you for your posting. We would like to apologize feeling that you were scammed. Our intentions were not to make you feel scammed out of your money. We went to investigate to figure out why your reservation wasn't cancelled our system didn't give a cancellation number. We have a great program for our active military and veterans who have...

Rio Rico, Arizona
Reviewed 30 August 2015

It was our first time staying at the casino, thought it might make for a fun birthday. The casino is nice, the food was very good at the Cafe. Our room on the other hand, looked very nice, clean comfortable. I thought that the room would be a bit noisy because it was across from the elevator it was not....

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Helpful?
Thank Susan H
CHMoore, Manager at Desert Diamond Casino Hotel, responded to this review

Thank you for your posting concerning your last stay with us.are I would like to apologize the way you were treated when you came to the front desk. A complaint is a gift and we should have said "thank you" for letting us know there was music somewhere outside and then apologized. I can't make any excuse why this did...

Addis Ababa, Ethiopia
Reviewed 2 August 2015

First, this is very far out of town. That wouldn't have been a big deal but there are limited food options and not very good ones at that. Second, the casino doesn't offer a lot of diversity for different interests. Third, the rooms were not very well put together but they were big. I wouldn't stay here again.

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2Thank MLKnowing
CHMoore, Manager at Desert Diamond Casino Hotel, responded to this review

Thank you for your comment concerning your stay with us and not meeting your expectations with our food options. We truly value your comments as we wish to have all of our guests have a memorable experience. I have passed on your comments to our Food & Beverage department on the food options. They are always looking for feedback and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Desert Diamond Casino Hotel

Address: 7350 S Nogales Hwy, Tucson, AZ 85756-9641
Region: United States > Arizona > Tucson
Price Range: $156 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Desert Diamond Casino Hotel 3.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Desert Diamond Hotel Tucson
Desert Diamond Casino Hotel Tucson, Arizona
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Questions & Answers

Here's what travellers have asked, with answers from Desert Diamond Casino Hotel staff and other travellers.
7 questions
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Bozeman, Montana
over a year ago
Chandler, Arizona
The Villages, Florida
The Villages, Florida
4 months ago

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Questions? Get answers from Desert Diamond Casino Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a room with a balcony. Put your DND sign on the door at night - housekeeping starts early!”
 of 5 bubbles TerrieJ, 14 Feb 2017 | Read review
“We had a view facing mountains and the entrance with the beautiful lighted saguaro cacti.”
 of 5 bubbles travltnk, 6 Feb 2017 | Read review
“pool side balcony if you want to enjoy out doors”
 of 5 bubbles kennethsH5155WM, 5 Jan 2017 | Read review
“Ask for a balcony room facing the pool or desert and avoid the front facing rooms”
 of 5 bubbles H1476ICkarenc, 1 Jan 2017 | Read review
“Stay elsewhere.”
 of 5 bubbles gioiatracy, 25 Dec 2016 | Read review
5 of 5