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BEST WESTERN Plus Downtown North

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BEST WESTERN Plus Downtown North
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112 Reviews from our TripAdvisor Community

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Showing 108: English reviews
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Houston, Texas
Reviewed 1 week ago NEW

Received very bad customer service from the woman working the 7 am-3pm shift on 3/14/2017. I really liked this hotel, but the experience went downhill because of this one employee. She wouldn't let me check in, nor give me a receipt upon checking out. I come from a hospitality background, having have worked at hotels, and this woman does not...

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Helpful?
2Thank 211nothanks
Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review

We are sorry for the experience you had with our team. We will continue to work hard and your feed back is important to help us improve. Please feel free to contact me 210-212-2224 so we can discuss this matter more.

Decatur, United States
Reviewed 2 weeks ago

Could have been better but you only get one chance to make a good impression. Things did gradually get better and i did receive some extra discounts for my discomfort. There are a few restaurants in the area that are quite good and downtown is within walking distant if you don't mind walking about 2-3 miles good exercise

Review collected in partnership with Best Western
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Helpful?
Thank Ronald W
Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review

Dear Guest, I received your complaint concerning your stay at Best Western Plus. I would like to apologize for the substandard treatment that you received. I'm sorry that the service did not live up to those goals for you. I will make every effort to address the issues in order to make sure that it does not happen again for...

New Orleans, Louisiana
Reviewed 3 weeks ago

This hotel has gone through some big renovations! love the new look and enjoyed my stay. The check in and check out process was quick and front desk was very helpful. The rooms looks great, beds are comfortable and breakfast was delicious. Keep up the good work!

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Thank lboots65
Delaware, Ohio
Reviewed 14 February 2017

Came to see our son graduate from AIT at Fort Sam Houston which is about 5/10 min away also only about 10 min from Downtown/river walk/Alamo . Perfect location, remodeled and staff was very nice. Only complaint was we parked at the end to use the side door and every time we would the door was left open, at one...

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Helpful?
Thank Toni S
Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review

Dear guest, Thank you so much for your kind feed back after your recent stay in our Best Western Plus We are very happy that you enjoyed your days in San Antonio and hope to have you with us soon again. Best regards David Patel

Dallas, Texas
Reviewed 11 February 2017

I was assigned a job at JBSA at the last minute and had no place to stay. It was Superbowl weekend and I had no idea of what to expect. I did a search and found this place and boy was I immediately put at ease. It took me 7 minutes to get to my new job and the hotel...

Review collected in partnership with Best Western
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Helpful?
Thank Abraham G
Bestwestern2131, Manager at BEST WESTERN Plus Downtown North, responded to this review

Dear guest, Thank you so much for your kind feed back after your recent stay in our Best Western Plus We are very happy that you enjoyed your days in San Antonio and hope to have you with us soon again. Best regards David Patel

Portland, Texas
Reviewed 2 February 2017

First let me say that I have visited San Antonio all my life for business and pleasure. If you come to San Antonio for either business or pleasure be careful where you visit and where you stay. Pay the extra money and stay at one of the higher end hotels on the river that has decent security. San Antonio is...

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Helpful?
3Thank dpayne04
BestWesternHotels, Guest Relations Manager at BEST WESTERN Plus Downtown North, responded to this review

Thank you for your feedback. We always strive to exceed guest expectations and we apologize that we were not able to do this for you during your stay. We will follow-up with the hotel based upon your comments. Best Western Hotels & Resorts

Fort Worth, Texas
Reviewed 28 January 2017

We had such a great time. The staff was wonderful and so helpful. The hotel accommodations were just what we needed. Great breakfast. The rooms were freak and clean. San Antonio is a great place to visit.

Review collected in partnership with Best Western
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Thank Susan N
Weslaco, Texas
Reviewed 7 January 2017

The staff was very freindly and very helpfull . They made you very welcomed . We enjoyed our stay ,rooms were clean and comfortable . Easy acess to the river walk and the downtown area . Also driving in from out of the city , i would stay there again

Review collected in partnership with Best Western
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Thank William B
Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review

Dear guest, Thank you so much for your kind feed back after your recent stay in our Best Western Plus We are very happy that you enjoyed your days in San Antonio and hope to have you with us soon again. Best regards David Patel

London
Reviewed 6 January 2017

I stayed here on my last night on a recent trip to Texas. Its been recently refurbished so everything is nice and new. Rooms are well apportioned and equipped and have a feel of more expensive chains such as Aloft. Staff were courteous and helpful. I didn't have the breakfast but it seemed like the standard Best Western complimentary. I...

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Helpful?
Thank MJT
Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review

Dear guest, Thank you so much for your kind feed back after your recent stay in our Best Western Plus We are very happy that you enjoyed your days in San Antonio and hope to have you with us soon again. Best regards David Patel

Reviewed 4 January 2017

I've stayed at a lot of hotels, but I have to say this is one of the most enjoyable experiences that I have ever had. The service was very helpful and friendly. They had me laughing with their bubbly personalities. The rooms were very clean, and exceeded all of my expectations. One night I asked about upgrading to a new...

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Helpful?
Thank D. J. R
Bestwestern2131, General Manager at BEST WESTERN Plus Downtown North, responded to this review

Dear guest, Thank you so much for your kind feed back after your recent stay in our Best Western Plus We are very happy that you enjoyed your days in San Antonio and hope to have you with us soon again. Best regards David Patel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Plus Downtown North

Address: 2131 North I-35, San Antonio, TX 78208 (Formerly The Antonian)
Region: United States > Texas > San Antonio
Price Range: $109 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Plus Downtown North 3*
Number of rooms: 87
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Also Known As:
The Antonian Hotel San Antonio
Antonian Hotel San Antonio
Antonian San Antonio
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Questions & Answers

Questions? Get answers from BEST WESTERN Plus Downtown North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at a hotel some where along the river, better and safer”
 of 5 bubbles dpayne04, 2 Feb 2017 | Read review
“Clean rooms”
 of 5 bubbles djr2017, 4 Jan 2017 | Read review
“Top (fifth) floor with south facing view of downtown to the right.”
 of 5 bubbles FCWMEM, 14 Nov 2016 | Read review
“The best views of the city on on the front up high.”
 of 5 bubbles 429VickiK, 30 Nov 2012 | Read review
“Call a cab if you want to go to Riverwalk. Only $10 for a group of 6 and you don't have to worry about driving!”
 of 5 bubbles TyN_11, 20 Nov 2011 | Read review
5 of 5