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Hotel Indigo San Antonio Riverwalk

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Hotel Indigo San Antonio Riverwalk
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837 Reviews from our TripAdvisor Community

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Showing 817: English reviews
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texas
Reviewed 2 weeks ago

Just stayed at this hotel for two nights. I called beforehand to see if I could get a early check in as I was preparing for a conference presentation. I was assured that I could and the staff person put my time of arrival in my reservation, 10:00 am. I was still sitting in the dining room, working, after noon....

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Helpful?
2Thank docde
RWIndigo, Manager on duty at Hotel Indigo San Antonio Riverwalk, responded to this review

I have just looked over your review and am disheartened to see you feel your needs were not properly cared for during your most recent visit. I assure you all of your concerns have been forwarded to the proper departments. We strive to assure all of our guests are treated to an "experience" especially our long time and return guests...

Reviewed 2 weeks ago

As a spire elite member of the ihg rewards club I got an upgrade to an executive king suite. We were only here for one night but wish it could be a week. The room is beautiful with lots of sitting area tables and work space wood floors. Three separate views of the river walk and a small balcony. Highly...

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Helpful?
1Thank Michelle N
RWIndigo, Manager on duty at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for such an awesome review of our property. We really enjoy hearing the great service you encountered during your stay. We strive to make every guest happy but as you know being a Spire elite member we understand that you spend the majority of your time staying with us at our properties. We take that into account and...

Houston, Texas
Reviewed 2 weeks ago

We arrived early, checked on our room to learn that it was not yet ready but Jonathan, the host called to let us know when it was ready. We then unloaded, went downstairs to chat with Jonathan for a few minutes, get a map and head out on foot to the Alamo. We were only about 20 minutes from the...

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Helpful?
Thank 2fridad
RWIndigo, Manager on duty at Hotel Indigo San Antonio Riverwalk, responded to this review

We thank you for all your kind words and will pass them along to Jonathan. He as with all our staff truly enjoy making our guests feel special and important to us. Guests like yourself are the livelihood of the hotel industry and making you feel comfortable and at home is our pleasure. I sincerely hope to host you again...

Reviewed 3 weeks ago via mobile

Robert is amazing he's writing a book due in August 👏🏾👏🏾👏🏾 10 stars. rooms are awesome, bathrooms awesome, beautiful view, river walk is amazing. The pool and lounge area are awesome as well. Definitely an awesome hotel in Downtown San Antonio. Ask for Robert

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Helpful?
Thank Elijah T
RWIndigo, Front Office Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. Robert will be happy to hear such kind words. We pride ourselves in making our guest feel at home while they stay with us and we are so happy to hear that we have achieved that. We look forward to seeing you back with us in the future.

New Fairfield, Connecticut
Reviewed 3 weeks ago

When I planned my trip to San Antonio, I didn't hesitate calling Hotel Indigo on the Riverwalk. Off the beaten path and away from the loud noise, this was my 2nd stay. The rooms are unique and brightly decorated - more modern than your typical hotel room with themed wallpaper and are all different: last year, our room was "ocean-themed"...

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Helpful?
1Thank Barbie M
RWIndigo, Front Office Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your kind words regarding your most recent stay with us. We are always so pleased and inspired to hear about how great of an impact our service can make a guest stay memorable. Our team will be so thrilled to hear such positive feedback. Thank you so much for choosing to stay with us and...

San Antonio, Texas
Reviewed 3 weeks ago

We stayed one night since the hotel is just across the river from the Tobin Center we decided not to drive home and stay at the hotel for fun - nice room, suite/river view with small balcony, sitting area with wall dividing the king bed, huge bathroom with walk-in shower and 2 large HD TVs. There is a slight smell...

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Thank scooterchuck
Tuleta, Texas
Reviewed 4 weeks ago

Room was large...well maintained...clean...breakfast was very good, but extra cost...parking was reasonable, but extra cost...quick check in and out....lobby and hotel itself decorated nicely....can walk down stairs in the rear and access the Riverwalk(about a 10 minute walk down to the restaurants and Alamo and such)....All an all, a nice place to stay and would recommend...

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1Thank 717Hank
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback! Come back and see us soon!

Corpus Christi, Texas
Reviewed 5 weeks ago via mobile

This hotel failed to meet my expectations. I didn't find anything exceptional about the decor and not sure why they claim that it's "boutique style" " vintage" and blah. The receptionist who checked us in did not offer us a room with balcony and I later found out that some rooms has balconies as well. The room had the view...

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Helpful?
2Thank Doc001366
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We appreciate the feedback and sincerely apologize for any issues you experienced during your stay with our accommodations and request response time. It is our goal to exceed every guest's expectations, every time and it seems as though we failed you in certain areas. Thank you so much for your sincere and honest...

Reviewed 11 January 2017 via mobile

Loved the hotel! The staff was friendly, the beds super comfortable and the rates were affordable! We enjoyed their breakfasts each morning and then walked downtown ( about 10-15 minute walk) to all the museums, restaurants, and nightlife! The Riverwalk is beautiful!

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Helpful?
Thank Debby M
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback! We will be sure to share your comments with the rest of the team. Come back and see us soon!

Neutral Bay, Australia
Reviewed 4 January 2017 via mobile

My first Indigo Stay and I wasn't overly impressed however it was very different to the next night where we stayed at a wonderful Indigo property in Austin. The property was quite tired, the bathroom had more of a motel feel than a "boutique" property feel. We were upgraded to a suite so that was very spacious, room service was...

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1Thank eeliechick
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the honest and sincere feedback. We understand you had plenty of lodging options and thank you for choosing us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Welcome the Hotel Indigo San Antonio Riverwalk, an intriguing branded boutique hotel delivering peace and renewal to people who are tired of mundane cookie-cutter hotels. Meandering along the threshold of the Riverwalk in the downtown area you will find yourself close by the Museum of Art, Alamo, El Mercado, Southwest School of Arts & Crafts, Rivercenter Mall, Henry B. Gonzales Convention Center, Alamodome, Municipal Auditorium, and Majestic Theater. Local businesses include AT&T, Baptist Hospital, Methodist Healthcare Systems, Fort Sam Houston, Brooke Army Medical Center, Kelly USA, and Lackland AFB. Imagine a 100% smoke free, sophisticated boutique hotel, whose focus is delivering guest peace, serenity and renewal. Experience true Texas hospitality at this jewel just a short stroll to restaurants and bars. Hotel Indigo offers a blend of modern contemporary living with the best in hotel hospitality. Curl up in our over-sized beds with plush bedding, duvets, pillow shams and fluffy pillows. Complimentary WiFi is at your fingertips. Relax and enjoy our Bridges Bar & Bistro for cutting edge cuisine or grab a latte where we proudly brew coffee from a local company. The Hotel Indigo San Antonio Riverwalk has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a fitness center, pool and restaurant. ... more   less 

Additional Information about Hotel Indigo San Antonio Riverwalk

Address: 830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
Region: United States > Texas > San Antonio > East Side
Price Range: $178 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo San Antonio Riverwalk 3.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Hawthorn Suites San Antonio
San Antonio Hawthorn Suites
Hotel Style:
#48 Romantic Hotel in San Antonio
#67 Business Hotel in San Antonio
#72 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo San Antonio Riverwalk staff and other travellers.
15 questions
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San Antonio, Texas
over a year ago
Toronto, Canada
20 days ago
Winnipeg, Canada
9 months ago

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Questions? Get answers from Hotel Indigo San Antonio Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“every room has a great view but the balcony suites at the end on the top floor are amazing”
 of 5 bubbles michellenV659GZ, 10 Feb 2017 | Read review
“Ask for one of the rooms facing the River Walk with a balcony.”
 of 5 bubbles 2fridad, 6 Feb 2017 | Read review
“Ask at front desk”
 of 5 bubbles 470barbiem, 1 Feb 2017 | Read review
“Pick River View Room for Sure!”
  • Fabulous View of Tobin Center - cool at night!
 of 5 bubbles scooterchuck, 30 Jan 2017 | Read review
“rooms in the back are nice with balconies overlooking the Riverwalk...a bit more expensive though..”
 of 5 bubbles 717Hank, 28 Jan 2017 | Read review
5 of 5