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Fairfield Inn & Suites San Antonio Airport/North Star Mall

249 reviews
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Traveller (11)
Room & Suite (18)
Dining (4)
Overview
  • Excellent38%
  • Very good25%
  • Average20%
  • Poor11%
  • Terrible6%
Travellers talk about
“mary helen”(24 reviews)
“waffles”(28 reviews)
“front desk”(46 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
2.5 Star Hotel
All hotel details
Offers from Fairfield Inn & Suites San Antonio Airport/North Star Mall
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (249)Write a Review
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47
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15
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89
60
47
27
15
Show reviews that mention
All reviewsmary helenwafflesfront deskthe breakfast areabreakfast ladyindoor poolbreakfast servicerestaurants within walking distancefree breakfastsan antonio airportmorning breakfastgreat stayclean roomhotel is locatedevery staff memberstayed one nightminute drive
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1 - 5 of 238 reviews
Reviewed 2 weeks ago via mobile

Francesca was very helpful and courteous. She went the extra mile to make sure my children had hot chocolate when it was cold out. Housekeeping was amazing. They made sure we had enough towels and linen in the rooms. The pool was warm and cleanMore

Thank nicolecook318
Response from General M, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded 2 weeks ago

nicolecook318, Thank you for reviewing your recent stay. We're pleased to know you enjoyed our cleanly accommodations and wonderful staff, as we take great pride in both! It's been a pleasure having you as our guest, and we hope to have the opportunity to welcome...More

Reviewed 4 weeks ago

I absolutely loved my stay and Mary Helen make it even better. I've never had someone so attentive to my needs during the breakfast rush but Mary Helen was on top of it. I'll definitely stay here again as long as she's working!!

Thank Monique F
Response from General M, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded 4 weeks ago

Monique, Thank you for reviewing your recent stay with us, and thank you for acknowledging Mary Helen. She is a true asset to our team, and we're pleased to know she positively impacted your visit. We'd love to welcome you back again!

Reviewed 10 December 2017 via mobile

This hotel was conveniently located between our two destinations and was a great place to stay for the weekend. I noticed several reviews that named one specific employee, and this will be another - because she deserves all the recognition. Mary Helen can be found...More

Thank dmyoung713
Response from General M, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded 12 December 2017

dmyoung713, Thank you for reviewing your recent stay with us, and thank you so much for acknowledging Mary Helen. We're pleased to know they positively impacted your visit and will definitely share your praise and kind words with her. We would love to welcome you...More

Reviewed 17 November 2017 via mobile

I’ve stayed at many Marriot chain hotels and this one is just as good as the rest. Breakfast is ok typical hotel breakfast but not typical was that they didn’t have any gluten free options like bread muffins or oatmeal. Today all hotels should have...More

Thank fitos v
Response from General M, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded 20 November 2017

Thank you for reviewing your recent stay and sharing your feedback so that we can continually improve the guest experience. We're pleased to know you enjoyed our staff and hotel overall, and we hope to have the opportunity to welcome you back again in the...More

Reviewed 12 November 2017

When we checked in, the front desk was very accommodating and friendly. Our room was clean and comfortable. Every staff member was very friendly, including housekeeping. Overall, a great stay at this hotel!More

Thank Ramona H
Response from General M, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star MallResponded 13 November 2017

Ramona, Thank you for sharing your recent experience with us. We're pleased to know we succeeded in providing you with cleanly and comfortable accommodations, and that our team took such great care of you! We hope to have the opportunity to welcome you back again...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$91 - US$173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Green Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$91 - US$173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Green Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (11)
Room & Suite (18)
Dining (4)
Pool & Beach (1)
Hotel & Grounds (19)
Bathroom (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Michael W
20 December 2016|
AnswerShow all 4 answers
Response from elswells | Reviewed this property |
Yes, it does, and they'll also take you to the surrounding area.
1
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Room Tips
"Close to all attractions and airport"
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"I prefer top floor near the stairwell. Much quieter."
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"Very clean, quiet cool A/C Unit for those hot days with a workout room and indoor swimming pool."
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"We had a room on the top floor which was quiet"
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