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Fairfield Inn & Suites San Antonio Airport/North Star Mall

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#143 of 353 Hotels in San Antonio
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Fairfield Inn & Suites San Antonio Airport\/North Star Mall
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203 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites San Antonio Airport/North Star Mall
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Showing 195: English reviews
Reviewed 5 September 2015 via mobile

Two stars because they did change us rooms and they did not charge us for the night after they couldnt change us again. I checked in to a double bed room. The room was tiny, my wife and two kids where bumping into each other trying to walk around. The beds are super small, look like full size bed feels...

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Helpful?
Thank Andres J
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Good Afternoon Andres J, First and foremost thank you for staying at the Fairfield Inn & Suites - San Antonio Airport/North Star Mall. I am terribly sorry to hear of the numerous amounts of issues you encountered during your stay with us recently. Unfortunately the size of your guest room is out of my control and I'm sorry that you...

Reviewed 22 August 2015 via mobile

This property is a big let down and does not meet the typical Marriott standards. I must first say that the young man who checked me in was awesome - great customer service! He earned this review 2 stars. As for the room.... It stinks of mold! Badly! The air conditioner lacks power and can not adequately cool the entire...

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Helpful?
Thank TheTravelingAnd
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Hello TheTravelingAnd, I am very sorry to hear that your stay with us was not a pleasant experience. However, thank you very much for the positive comment regarding our Front Desk Associate whom checked you in upon arrival; I will be sure to pass along your comment to him! As for the current condition of our hotel and your guest...

Nixa, Missouri
Reviewed 7 August 2015

I reserved rooms directly from the hotel website. We got in at approximately 230am. The hotel common areas were dingy and smelled of mildew. I had reserved a room with 2 beds, when we got to our room it was a king bed with a fold out sofa. I went back downstairs to tell them it was the wrong room...

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Helpful?
Thank astitt2015
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear Astitt2015, I am very sorry for the multiple issues you faced during your most recent stay with us here at the Fairfield Inn & Suites San Antonio Airport/North Star Mall. Unfortunately on busy weekends we do run into situations were Marriott has over-booked our hotel and certain room types can not be guaranteed throughout the late night hours. I...

Texas
Reviewed 24 July 2015

While the staff here is pleasant the property is not well kept and the location is not desirable. It is OK if you just need a quick stay to catch a flight, but otherwise I will choose another property on my next trip,

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Helpful?
Thank ERL972
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear Lee972, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere...

Reviewed 23 July 2015

There was hair in my bathroom all on the floor and it is certainly expensive for the way it looks. There were stains on my sheets and bedspread. It is not modern at all. Thank goodness they are getting a renovation done. Now, they just need to work on their cleanliness. New beds will certainly help also. The staff was...

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Helpful?
Thank mnconlee
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear mnconlee, First and foremost thank you very much for choosing to stay with us at the Fairfield Inn & Suites San Antonio Airport/North Star Mall. I am very sorry to hear of the issues you have mentioned that you endured during your stay. I can ensure you that this response has turned into a major training exercise for our...

Marysville, Ohio
Reviewed 12 July 2015

I had booked a king bed but due to some renovation issues they had to give me a queen room WITH a huge whirlpool tub on the first floor - BUMMER (NOT)!! I did not realize they had a hot tub in the pool area as well which is rare these days. Next time I will bring my suit. Breakfast...

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Helpful?
1Thank Jennifer S
Brandon A, Guest Relations Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Greetings Jennifer S., Thank you so much for choosing the Fairfield Inn & Suites San Antonio Airport/North Star Mall as your hotel of choice for your travels to the San Antonio area! Thank you also for your understanding of being moved from our original room-type...it was greatly appreciated! We hope to see you again on your next visit to San...

Idaho Falls, Idaho
Reviewed 1 July 2015

This visit was my first to this Fairfield Inn, although I’ve stayed many times with this chain. The complimentary upgrade was appreciated and the breakfast service was excellent, offered healthy cereal and breakfast until 10 am on weekends. The server offered a to-go bag for snacks later in the day. My room was clean and comfortable, although a friend traveling...

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Helpful?
Thank Booklady2013
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you so much for taking the time to review our hotel! I'm glad that you enjoyed your stay with us. During one of the busiest times of year for San Antonio hotels, I am glad that we were still able to meet your expectations in service and overall value for your stay. Thank you again for your feedback! We...

Reviewed 30 June 2015

Low cost, clean, but hiden because is behind Papadeaux Restaurant. They did not have keys available because the machine broke down. You can have buffete-breakfast. They also offer free transportation around 3 miles radios.

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Helpful?
Thank Gerardo U
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you so much for taking the time to review our hotel! I'm glad that you enjoyed your stay with us. Your feedback is very important to us! I want to sincerely apologize about the inconveniences you encountered during your stay. We have already spoken to our staff regarding the key machine issue to ensure no future inconveniences to our...

San Antonio, Texas, United States
Reviewed 22 May 2015

This hotel was a letdown. Everything was old and smelly. The free breakfast was stale, the hallways and room were stale. I should have known something was wrong when they didn't have ADA compliant front doors. The staff at the front desk wasn't very welcoming or friendly or even interested. The sleeper sofa was so bad my son folded it...

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Helpful?
Thank Sonja709
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear Sonja709, Thank you for taking the time to write a review on our property here in San Antonio. We appreciate your feedback and have notified the proper departments to ensure future stays are satisfactory. We would like to express our excitment about our renovation that is due to begin in October 2015! We hope that we can regain your...

Knoxville, Tennessee
Reviewed 5 May 2015

While staying in this hotel, the front desk gave someone, a complete stranger, a key to my room at 3:00 a.m. I was horrified as someone entered my room in the middle of the night. The management took a flippant attitude, made some promises to follow up and then ignored the issue. I had to contact Marriott guest relations multiple...

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Helpful?
Thank KnoxTNfoodjunkie
Brandon A, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for your response, Mr. Jenkins. Feedback like yours is extremely helpful as it allows us to identify areas to continuously improve. First off, I would like to sincerely apologize for the inconvenience caused by our staff. We spoke with the appropriate teams immediately after learning of this issue to ensure that no future guests are inconvenienced in this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
NEWLY-RENOVATED! The Fairfield Inn San Antonio Airport/North Star Mall hotel features renovated rooms and lobby just a half mile from the terminal. Guests appreciate our free perks including airport shuttle, WiFi and hot breakfast. Rest peacefully in redesigned rooms with flat-screen TVs, blackout curtains and plush bedding. Take a dip in our pool or get in a workout at our 24-hour fitness center. Join us every morning for a complimentary breakfast buffet where we’re serving up hot and cold favorites. Why hassle with downtown options when you can choose the newly-renovated Fairfield Inn San Antonio Airport/North Star Mall? ... more   less 

Additional Information about Fairfield Inn & Suites San Antonio Airport/North Star Mall

Address: 88 NE Loop 410, San Antonio, TX 78216-5801
Region: United States > Texas > San Antonio
Price Range: $122 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites San Antonio Airport/North Star Mall 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn
Hotel Style:
#8 Green Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites San Antonio Airport/North Star Mall staff and other travellers.
1 question
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South Padre Island, Texas
3 months ago

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Questions? Get answers from Fairfield Inn & Suites San Antonio Airport/North Star Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the middle”
 of 5 bubbles ivanvx1, 20 Feb 2017 | Read review
“top floor was very quiet”
 of 5 bubbles 321mackm, 13 Feb 2017 | Read review
“Walked to best seafood restaurant both nights, Pappadeaux Seafood Kitchen”
 of 5 bubbles 859myinfod, 13 May 2016 | Read review
“Top floor is suggested, then you will no one walking on top of you”
 of 5 bubbles yvr1, 10 May 2016 | Read review
“Free Meals! Make sure to bring an extra Suitcase Like I Did”
 of 5 bubbles 238mw, 6 Jan 2016 | Read review
5 of 5