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Fairfield Inn & Suites San Antonio Airport/North Star Mall

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#142 of 358 Hotels in San Antonio
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Fairfield Inn & Suites San Antonio Airport\/North Star Mall
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195 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites San Antonio Airport/North Star Mall
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Showing 188: English reviews
The Woodlands, Texas
Level Contributor
123 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 February 2015

Born and raised in San Antonio, when we go back to visit, we often stay at this Fairfield Inn. It's off Loop 410 near 281/Airport area as well as North Star Mall. The rooms are okay, nothing special but what you'd expect in a Marriott mid-level hotel. Pluses - once again, location is good - not too far from 410/I10... More 

Helpful?
Thank sazm42
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Good Afternoon sazm42, I am very happy to hear that you had an exceptional stay with us here at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, as we pride ourselves on providing the service our guests expect! We look forward to having you stay with us again on your next trip to the San Antonio area! Hopefully... More 

Iowa
Level Contributor
453 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 19 February 2015

Hoping to save a few dollars from my usual stays at Springhill Suites, I booked two nights at the Fairfield Inn, thinking this property within the Marriott brand would be cheaper than a Springhill but would have the same quality. Unfortunately it did not live up to my expectations. No airport shuttle the night I arrived due to the driver... More 

Helpful?
Thank IA_Hawks
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Good Morning IA_Hawks, Thank you for you review regarding your most recent stay with us here at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate all feedback from our guests as they are our number 1 priority. I offer you my most sincere apology for our hotel falling short all expectations you had. I will... More 

The Colony, Texas
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 18 February 2015

I can usually trust the various brands of Marriott hotels to provide a quality room and an acceptable range of amenities. This particular hotel falls far short. I'm not going to allow the multiple soccer teams running up and down our hallway to effect this review though... the hotel earns only two stars without considering how bad our stay was... More 

Helpful?
Thank Aaron_Trentacosta
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Good Morning Aaron Trentacosta, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I am very sorry for the issues you experienced during your stay as no one likes to have less than exceptional service while staying at a Marriott Hotel.... More 

Duvall, Washington, United States
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 January 2015

You should definitely stay at this hotel if you want somewhere that nails all of the important things. You should not stay here if you are a diva and are going to whine about paper coffee cups and slow elevators. You should stay here if you want a clean room, a super comfy bed, outstanding service, a good breakfast, in... More 

Helpful?
1 Thank Caleb N
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 January 2015

Very disappointed in Fairfield. Room was dirty, toilet ran all night long. Management would not assist or fix. Front desk manager was very rude and unprofessional. I'd rather sleep on the street than stay at this Fairfield inn again. Very poor quality hotel.

Helpful?
1 Thank 69dodge
Kirk A, Courtyard GM at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for your feedback. I am incredibly sorry your stay at the Fairfield was so poor. I will be sure to address all of your concerns with the staff and all management within the hotel. More 

Houston
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 January 2015 via mobile

This was suppose to be a small relaxing get away and it was anything but. We are so disappointed. We have stayed at a few Marriotts in San Antonio, never ever have had a problem. We decided to stay at one away from our normal area. From the moment we checked in the front desk clerk was on the phone... More 

Helpful?
1 Thank Stephanie R
Kirk A, Courtyard GM at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for your feedback. I am incredibly sorry your stay at the Fairfield was so poor. I will be sure to address all of your concerns with the staff and all management within the hotel. More 

YANKTON
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2015 via mobile

Just got done syaying at this hotel. We planned a family vacation for over the New Year To Sea World to see the fireworks. The room itself was a decent room. Bed was ok. Breakfast was good. Staff in breakfast area was great. However front desk clerk was a liar. We got there the first night and went down to... More 

Helpful?
1 Thank Lorri C
ThankYouForStaying, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear Guest, Thank you for taking the time to offer feedback on our hotel. I can only imagine how upsetting the conditions were for you during your recent stay with us and I sincerely apologize for failing to meet your expectations. The pool issues have been resolved and we will continue training our Front Desk associates to properly respond to... More 

El Paso, Texas
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 November 2014 via mobile

We stayed here for 3 days for Thanksgiving and it was just what we needed. The best thing was the people who work there. The front desk was always available and the free breakfast was wonderful with a lady who was always on hand to help. The housekeeping staff was amazing. Our extended family had 4 different rooms with a... More 

Helpful?
1 Thank Juliet M
Texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 November 2014

We were greeted with a very friendly employee at the front desk, checked us in rather quickly. Rooms were clean and comfortable. Entrance to hotel is a bit tricky since it's shared with another hotel. Indoor pool /spa was a plus since weather this late in the year is unpredictable. Near shopping and food establishments. Only complaint was the parking... More 

Helpful?
Thank shae1217
Fort Collins, Colorado
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 October 2014

This was a basic airport property. Not fancy, but it is clean. The main disappointment is that the shuttle stops running at 11 p.m. If a property advertises itself as an "airport property with a shuttle service" they should provide this service during flying hours. As a result, we had to rent a car--not happy!!

Helpful?
1 Thank travelcolomama
Kirk A, General Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Hello, Thank you for sharing your experience at our property. I am incredibly sorry you had to rent a car due to the misunderstanding of hours of operation with our shuttle service. I am sure that was an unexpected expense not budgeted in your travel plans, which would frustrate anyone. We will take this review into consideration as we re-evaluate... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
NEWLY-RENOVATED! The Fairfield Inn San Antonio Airport/North Star Mall hotel features renovated rooms and lobby just a half mile from the terminal. Guests appreciate our free perks including airport shuttle, WiFi and hot breakfast. Rest peacefully in redesigned rooms with flat-screen TVs, blackout curtains and plush bedding. Take a dip in our pool or get in a workout at our 24-hour fitness center. Join us every morning for a complimentary breakfast buffet where we’re serving up hot and cold favorites. Why hassle with downtown options when you can choose the newly-renovated Fairfield Inn San Antonio Airport/North Star Mall? ... more   less 

Additional Information about Fairfield Inn & Suites San Antonio Airport/North Star Mall

Address: 88 NE Loop 410, San Antonio, TX 78216-5801
Region: United States > Texas > San Antonio
Price Range: $103 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites San Antonio Airport/North Star Mall 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn
Hotel Style:
#8 Green Hotel in San Antonio
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites San Antonio Airport/North Star Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles r00sterc, 22 Dec 2015 | Read review
“Request a middle floor. The upper floor - you tend to hear the airport planes since the airport is so close to here.”
 of 5 bubbles JOSE-PMDJS, 25 Nov 2015 | Read review
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