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Courtyard San Antonio Airport/North Star Mall

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Courtyard San Antonio Airport\/North Star Mall
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133 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Reviewed 1 week ago via mobile

The hotel staff were great! The hotel lobby and rooms were excellent! The only issue was the hotel location. As an out of town ER I found it's location difficult to maneuver and then it was so loud with its closeness to the highway. It was so loud the only way to sleep would be with eye mask and ear...

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Helpful?
Thank Libby R
Andrew C, Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are pleased you were able to enjoy your time with us. We also do apologize for the location of the hotel and any noise you experienced during your stay. We hope to see you again on your next trip to San Antonio!

Reviewed 2 weeks ago via mobile

Our check in receptionist from England was very cordial and professional. The hotel had maintenance issues with the elevator when I was there. The breakfast attendant went out of her way to give us great service!

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Helpful?
Thank Eldridge C
Andrew C, Front Office Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for reviewing our hotel. We are glad to see that our staff was able to provide a memorable experienced for you. Please accept our sincerest apologizes for the issues with the elevator during your stay. Those issues have been fixed.

Reviewed 2 weeks ago

Nice front desk help. Room was great. Hell of a deal for NYE. Will be staying here again. Very friendly and helpful staff. The room was great and I'll definitely be back. If you're looking at this location, upgrade to a suite. YUGE!

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Helpful?
Thank Matthew B
Andrew C, Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are pleased to see that you enjoyed your time with us. We hope to ring in the new year with you again next year!

Mexico City, Mexico
Reviewed 3 weeks ago

In general it was a good experience, it is very good located, but the food could be improved. We also found a little noisy. Freeway I-35 it is not so close, from our window, but some noisy cars can hear them from the room if you open your terrace. However, the staff was really friendly ald we really enjoyed our...

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Helpful?
Thank rphillips71
Andrew C, Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are glad you were able to have a good experience during your stay with us. Please accept out apologies for any inconvenience the noise may have caused during your stay. We hope to see you again on your next trip to San Antonio!

Reviewed 14 December 2016

Stayed here because I had a 5:50 AM flight the next day. Hotel is probably a 5 minute drive from the airport. They have a nice, updated lobby with a business center where I was able to print out materials for my meeting. The front desk staff was very accommodating and tried to help me find toiletries when I realized...

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Helpful?
Thank Helen W
Andrew C, Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel, Helen W. We apologize for any inconvenience you experienced that resulted in a score of 3/5. If there were any issues that may not have been addressed, please feel to contact us.

NJ
Reviewed 13 December 2016 via mobile

Stayed here two nights for business the week of 12/12. Didn't use the TV or eat at the restaurant and I had rented a car so I didn't use the hotel shuttle. Basic internet worked well for everything. Shower pressure was good but took a little while to warm up. Also the tub is weirdly narrow so you have to...

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Helpful?
Thank ZandE-Dad
Andrew C, Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We apologize for the set up in the guest room bathroom. I've passed on your comments to the rest of the staff so that we can fix those issues going forward.

Reviewed 5 December 2016

The stay was great. The staff was extremely welcoming from the front desk attendant to the generous lady that was serving breakfast in the morning. Very friendly and I would recommend to anyone staying in the area.

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Helpful?
Thank Raymond H
Andrew C, Front Office Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay with us and we are so proud to say that our customer service lived up to your standards! We hope to see you again soon!

Fort Worth, TX
Reviewed 27 November 2016 via mobile

We wanted to stay somewhere that had an indoor pool. We loved the pool and the room was soooooo comfortable The couch was great for lounging and reading. The bed was soft but suporting We will stay here every time we come to visit family. Also they had a list of restaurants that were open on Thanksgiving day. We had...

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Helpful?
Thank ohasis
Andrew C, Front Office Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay with us and we are so proud to say that our customer service lived up to your standards! We hope to see you again soon!

slidell, la
Reviewed 18 November 2016 via mobile

Old and dated. Rusty fire sprinklers, thick dust in ducts, not very clean, carpets old, tattered and very basic. About like a low end Motel 6. Staff not interested; very mediocre at best. Disappointing. Not expensive but don't even have tea, water, coffee, paper, and parking gates broken....sheesh!

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Helpful?
Thank Raybo00
Andrew C, Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We apologize for the issues you experienced with your stay at our hotel. We do provide coffee in the rooms complementary in our rooms, and apologize if you didn't have any available. We also have water, tea, and coffee for purchase in our Bistro and Market located in the lobby....

Houston, TX
Reviewed 11 November 2016

This hotel was great and is conveniently located to the San Antonio Airport, Mall, and great eating. There's a Pappadeaux's that you have to drive through the parking lot of to get to the hotel. This place is always packed and if you want to meet people, have some drinks, and hang it's perfect!! The hotel has a Fairfield Inn...

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Helpful?
Thank Bobby R
Andrew C, Front Office Manager at Courtyard San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us and we hope that you choose us again the next time you are in San Antonio!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
It's a New Stay! The Courtyard San Antonio Airport/North Star Mall is now renovated! Located less than a mile from San Antonio International Airport, we provide a free shuttle (Mon-Fri) to the airport and within a two-mile radius. All guestrooms at our San Antonio Airport hotel now feature modern designs complete with free Wi-Fi, flat screen TVs and plush bedding. Select rooms even have comfy sofas or private balconies! The state-of-the-art lobby provides greater flexibility with inviting media pod work spaces, free Wi-Fi throughout, media library and easy access to the latest news, weather and airport conditions via our touch-screen GoBoard(R) The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect(R) which provides guests with healthy food & beverage offerings in the morning and evening dinner service with cocktails. Guests also appreciate our indoor pool, outdoor patio, new fitness center and, above all, a staff that has Texas hospitality down pat. ... more   less 

Additional Information about Courtyard San Antonio Airport/North Star Mall

Address: 80 NE Loop 410, San Antonio, TX 78216-5801
Region: United States > Texas > San Antonio
Price Range: $128 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Antonio Airport/North Star Mall 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard By Marriott San Antonio Airport / North Star Mall Hotel San Antonio
San Antonio Courtyard
San Antonio Marriott
Hotel Style:
#100 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard San Antonio Airport/North Star Mall staff and other travellers.
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Toronto, Canada
over a year ago

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Questions? Get answers from Courtyard San Antonio Airport/North Star Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a suite.”
 of 5 bubbles matthewbX744ED, 3 Jan 2017 | Read review
“I would recommend a room oriented to parking not to the freeway.”
 of 5 bubbles rphillips71, 31 Dec 2016 | Read review
“Be wise with payment”
 of 5 bubbles gilgarza91, 13 Oct 2016 | Read review
“Hotel sits behind another Marriott property, so traffic sounds were not a problem.”
 of 5 bubbles KJG286, 23 Aug 2016 | Read review
“Just ask Jade”
 of 5 bubbles Lehotelconnoisseur, 25 May 2016 | Read review
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