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Sheraton Gunter Hotel San Antonio

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Sheraton Gunter Hotel San Antonio
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686 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Gunter Hotel San Antonio
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Showing 668: English reviews
Reviewed 3 weeks ago via mobile

I was very disappointed with the quality of the hotel. Although it is an historic hotel the furnishings are unclean ,plumbing should be updated. I expectecd more from a 4 star hotel. The staff was very friendly and accommodating.

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Helpful?
Thank Manuela M
bbrooks2016, Manager at Sheraton Gunter Hotel San Antonio, responded to this review

We sincerely apologize that our accommodations failed to meet your expectations during your family weekend. It is never easy to hear that we failed to satisfy our guest, but your comments serve as a tool to outline areas for improvement. We hope you will allow our friendly staff to better serve you in the future. Kindest Regards, Christopher Morgan Assistant...

Boerne, Texas
Reviewed 3 weeks ago

My other go-to hotel when attending events downtown. Beautiful historic hotel with comfy beds in unique rooms. Not a cookie cutter hotel with matching rooms. But if you do not like the arrangement of your bathroom, living area, etc. just call downstairs and see if they can switch you out. The staff is always ready to assist with whatever you...

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Helpful?
1Thank Hurricanearv
Vancouver, Canada
Reviewed 3 weeks ago

We came into town to watch the Royal Rumble, the location is excellent being very close to the riverwalk and close enough to the Alamodome. The staff at checkin and throughout the stay were helpful and tried to be as accommodating as possible. Now the issues, I booked 2 rooms and one was clearly booked as 2 beds. We just...

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Helpful?
Thank Daniel G
bbrooks2016, Manager at Sheraton Gunter Hotel San Antonio, responded to this review

We sincerely apologize for any issues that occurred during your stay at the Sheraton Gunter hotel. We realize that the beginning of every great stay is providing the correct clean and comfortable room and it appears we missed our mark. We appreciate your comments regarding our awesome staff, but again apologize for delivering a stay that did not meet your...

Chicago, Illinois
Reviewed 3 weeks ago via mobile

Loved this location just blocks from the River Walk and attractions. This area is very clean (can't say that about much of this town). Lovely Lobby with a great hotel restaurant with indoor and outdoor sitting. Rooms are very large and nice big windows. I was up very late and slept in until noon and heard nothing so the rooms...

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Helpful?
Thank Denapriser
Sussex, Canada
Reviewed 3 weeks ago

We just returned home from San Antonio. During our time there we stayed at the Sheraton Gunter. We used our air miles to stay here so we just ended paying the taxes. Reviews had been good so how could you go wrong. Location was great. It was short walks to the river walk and attractions like the Alamo. It was...

Review collected in partnership with this hotel
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1Thank KBSussexNB
Sherwood, Arkansas
Reviewed 4 weeks ago

Well I reserved the room three months beforehand and put a late check in time around 8 and we get there at 8 and i am told they dont have any more club rooms available because we arr checking in so late. So after that gets handled i am told i need to swipe my card to put it on...

Review collected in partnership with this hotel
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Helpful?
Thank gradyr2017
bbrooks2016, Manager at Sheraton Gunter Hotel San Antonio, responded to this review

It is obvious that yours needs for a wonderful stay with us were not fulfilled and for this I offer my deepest apology. It is our desire that we provide exceptional service for our guest from the point of their reservation until their departure, and in your case we did not succeed. As a returning guest, who had a prior...

Fort Collins, Colorado
Reviewed 4 weeks ago

This hotel provided beautiful rooms for approximately 130 of our employees. Meeting rooms were large and accommodating. Food was of excellent quality. The layout of the hotel was nice as well to supply enough meeting, eating and entertainment space for our group. Location was perfect and quick drive to the airport. All of the staff was remarkably friendly.

Review collected in partnership with this hotel
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1Thank rmalara
Stillwater, Minnesota
Reviewed 4 weeks ago

We were quite impressed by the welcoming and friendly behavior of ALL staff. Every staff member with whom we had contact expressed sincere interest in our having a pleasurable experience during our stay. The breakfast experience left us wishing we could stay another day or two!

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Thank 220dan
Reviewed 4 weeks ago

I spent 3 nights for business, I had a bad experience during my check in, the room was not ready and had to wait two hrs; next day my room was not clean, you can imagine, I was out of bottled waters, etc. The service in restaurants and bar are OK.

Review collected in partnership with this hotel
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Helpful?
Thank Alberto A
bbrooks2016, Manager at Sheraton Gunter Hotel San Antonio, responded to this review

I sincerely apologize that your stay was average at the Sheraton Gunter Hotel San Antonio as it is our desire to create a memorable experience for every guest. Should your travels bring you back to San Antonio, we hope that you will afford us a future opportunity to "WOW" you. Kindest Regards, Christopher Morgan Assistant General Manager Sheraton Gunter San...

Lake Mary, Florida, United States
Reviewed 4 weeks ago

Room was average in size, bathroom was tiny and an odd layout, bed was comfy and the staff seemed nice. Overall, it's pretty standard for a city hotel. It's centrally located in San Antonio but not directly on the Riverwalk....2 block walk. There is a Starbucks, Subway, a cafe, and a couple sports bars right across the street.

Review collected in partnership with this hotel
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Thank Tim C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Embrace history and timeless design at the Sheraton Gunter Hotel San Antonio. 13 conference rooms and Grand Ballroom. Our flexible space can accommodate up to 500 guests. ... more   less 

Additional Information about Sheraton Gunter Hotel San Antonio

Address: 205 East Houston Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $199 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Gunter Hotel San Antonio 3.5*
Number of rooms: 322
Reservation Options:
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Also Known As:
Sheraton San Antonio
San Antonio Sheraton
Hotel Style:
#73 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Gunter Hotel San Antonio staff and other travellers.
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Clarkston, Michigan
20 days ago
3 months ago
Harper, Texas
7 months ago
over a year ago

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Questions? Get answers from Sheraton Gunter Hotel San Antonio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room sizes vary a bit, so ask what you are getting. all are nice though”
 of 5 bubbles evelync942, 13 Feb 2017 | Read review
“This hotel is only a couple of blocks from the River Walk - Best to eat at the restaurants on the River Walk.”
 of 5 bubbles V6092YFdavids, 7 Feb 2017 | Read review
“Interior facing rooms are quite but have no view. There is street noise so if you are sensitive give up the view.”
 of 5 bubbles Hurricanearv, 2 Feb 2017 | Read review
“all of the rooms I've stayed in have been great-the 11 and 12 floor are incredible. you cant beat the location. The gym is nice!”
 of 5 bubbles keristewart, 25 Jan 2017 | Read review
“If you can afford it, opt for a suite. They are large.”
 of 5 bubbles Lisa_Recommends_This, 11 Jan 2017 | Read review
5 of 5