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Holiday Inn Express San Antonio N-Riverwalk Area

403 reviews
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Traveller (61)
Room & Suite (16)
Dining (4)
Overview
  • Excellent37%
  • Very good32%
  • Average17%
  • Poor9%
  • Terrible5%
Travellers talk about
“old jail”(24 reviews)
“bexar county”(14 reviews)
Free Wifi
Breakfast included
Pool
Non-Smoking Hotel
Fitness centre
Multilingual Staff
Wheelchair Access
2.5 Star Hotel
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Rooms
Jan 29Jan 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (403)Write a Review
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All reviewsold jailbexar countyhistoric buildingfront deskthe river walkmarket squareriverwalk areahi expressthe breakfast areawithin walking distancebreakfast servicefree breakfasthot breakfastmajor attractionslate at nightper nightcoffee maker
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1 - 5 of 380 reviews
Reviewed 3 weeks ago via mobile

Location is good because we could walk to the Historic Market Square as well as the Alamo. Breakfast was good with veggie omelet and sausages in addition to the usual continental breakfast. The white bread I took was hard from being out. The staff was...More

Thank Helen C
Response from Amado M, Guest Relations Manager at Holiday Inn Express San Antonio N-Riverwalk AreaResponded 3 weeks ago

It is great to know that your stay, over all, was pleasing. I would like to apologize if the room assigned to you was not to your liking. We value your comments, suggestions and ratings, and I have forwarded it to the maintenance department. Here...More

Hotel's Favourite
Reviewed 4 November 2017

Our favorite San Antonio hotel. A few blocks (nice walk), large rooms, entire staff seems to love their jobs, was upgraded upon arrival (complimentary), and parking was a one time fee for our entire trip. We will continue selecting this hotel for future visits.More

Review collected in partnership with this hotel
1  Thank Teri-Lynne J
Response from Amado M, Guest Relations Manager at Holiday Inn Express San Antonio N-Riverwalk AreaResponded 5 November 2017

Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN ANTONIO N-RIVERWALK AREA. It is a great pleasure to know you had an enjoyable stay with us. I am glad to hear the staff made you feel welcomed....More

Reviewed 3 weeks ago

Let's be frank. They were in the midst of remodeling. That being said. It was a very nice stay, four nights worth. We were in San Antonio for Thanksgiving. There are bars still on some windows (but not endangering) for "the look." You are assigned...More

Thank Dos-Profesores
Response from Amado M, Guest Relations Manager at Holiday Inn Express San Antonio N-Riverwalk AreaResponded 3 weeks ago

t is great to know that your stay, over all, was satisfactory. We also appreciate your rating of 5 stars for service and sleep quality. Here at Holiday Inn Express San Antonio Riverwalk, TX, it is always our goal to ensure that our guests enjoy...More

A TripAdvisor Member
21
Reviewed 22 November 2017 via mobile

We had 4 rooms to check in here,after we land at 11pm we went to the hotel and let me tell you is completely different of what you see in the photo-the hotel is under RenovatioN! It's all smells like cigarettes but it's nothing compare...More

1  Thank A TripAdvisor Member
Response from Amado M, Guest Relations Manager at Holiday Inn Express San Antonio N-Riverwalk AreaResponded 24 November 2017

I apologize that your stay with us was not accommodating. I understand your concerns regarding our renovations We are renovating to to better our hotel for our guests. We have addressed our housekeeping regarding your concerns. I hope the resolution our staff made was accommodating...More

Reviewed 25 October 2017

Preface this review with this property is undergoing a MAJOR renovation currently so the front of the house is basically in shambles. This will change though and didn't really impact my review. This property is located in the old Bexar Co. Jailhouse and you can...More

3  Thank Wildcat1897
Response from Amado M, General Manager at Holiday Inn Express San Antonio N-Riverwalk AreaResponded 27 October 2017

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SAN ANTONIO N-RIVERWALK AREA. I would like to start by apologizing to you for not meeting your expectations. We strive to make each...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Laundry Service
Multilingual Staff
Dry Cleaning
Meeting Rooms
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$100 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$100 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (61)
Room & Suite (16)
Dining (4)
Pool & Beach (2)
Hotel & Grounds (56)
Bathroom (5)
Questions & Answers
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Loredova
21 November 2017|
AnswerShow all 2 answers
Response from night002 | Reviewed this property |
As I recall it, there is a bridge over the San Antonio River which rises and fall somewhat as it crosses the river. also the sidewalks, while not narrow can be congested depending upon the time of day. At night there may... More
0
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ken v
12 August 2016|
AnswerShow all 8 answers
Response from Daiana G | Reviewed this property |
I'm afraid not. You have to pay approx $10 - $15 per day. Parking is in front on the hotel and it is not under roof. I strongly suggest that you don't leave any valuable belongings inside the car cause the place didn't give... More
0
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Room Tips
"Choose another property..."
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"We has king with a balcony. Would recommend"
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"Stay away from this hotel."
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