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I should have read these reviews first. However, my main issue is the location, and it's not easy to pull out onto the frontage road in the morning. It's rather dangerous, and noisy.
Hotel is not up to the usual Fairfield Inn standards. I understand...More
Response from Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone OakResponded 9 February 2017
I am sorry for any inconvenience that you may have faced during your stay at the property. I really do appreciate your feedback concerning your stay. I have shared your concerns with the team. Have a great day.
Mtn Bike was stolen from vehicle after lock cable was cut minutes before 7am while we were having breakfast. Front desk employee argued couldn't access security cameras footage. Vehicle was parked in front of the hotel next to the front sign and loop 1604, very...More
Thank David G
Response from Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone OakResponded 10 January 2017
My apologies. I have been trying to contact you, but unfortunately the number that we had on file was incorrect. I did speak with your son-in-law concerning this unfortunate incident. We do appreciate your feedback concerning your stay. I am not too sure...More
Advice for hotel management and staff: Listen to your guests, even if you think they are wrong. It would be better for them to be proven wrong then you because you decided not to heed their request or advice. You should give Marlena a raise...More
Response from Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone OakResponded 31 December 2016
Thank you for your feed back. I will make sure that this get forwarded to the correct property. Thank you and I hope you enjoy your day.
I'm in San Antonio, visiting family for Christmas. We have two rooms in a newly renovated wing. And when I say newly renovated, I mean they should still be locked off as they were painted the day before! New carpet too. The fumes hit me...More
Response from Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone OakResponded 27 December 2016
I am truly sorry for the experience that you had during your stay at the property. We have taken your feedback and had made the necessary changes to prevent this from happening again. Again, I am sorry for any inconvenience that this may...More
After the first night of staying in this hotel we considered changing. Not because anything was drastically wrong, but because nothing was that great either. We were traveling as a family and decided not to hassle with looking for another hotel. The first night my...More
Thank Mindi M
Response from Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone OakResponded 14 September 2016
Thank you so much for your feedback. We really do appreciate you staying with us. I would like to apologize for any issues that you experienced while you were here. As we pride ourselves in providing an amazing experience, we have obviously fell...More
US$88 - US$149 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#81 Business Hotel in San Antonio
Non-Smoking Rooms ,
Number of rooms
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