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Stayed the night with my wife. The customer service was great. I felt the staff were helpful and supportive. The hotel was older. The location was not the best. They did offer free laundry and offered other amenities that were nice, i.e. the lending closet...More
1 Thank Derek L
Response from IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical CenterResponded 8 May 2017
Hi Derek L,
Thanks for choosing the Candlewood Suites San Antonio NW Medical Center, TX for your lodging needs, we're glad to have hosted your overnight stay. Friendly and comfortable accommodations is what we consistently aim to provide and that in mind, I am pleased...More
Staff was meh... the elevators consitently stink horribly like cigarettes. The second floor has a horrible odor that resembles really cheap glue under the carpet. It's a pretty over powering odor. The rooms smell like stagnant air and my room had baby roaches so I...More
Response from IHGService, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical CenterResponded 29 November 2016
Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I...More
I spend 180 nights a year in hotels, and prefer Candlewoods for the value/comfort of the chain. This is the worst Candlewood I've ever been in. The whole thing is filthy. The front lobby area and elevators haven't seen a mop in probably a month....More
Response from Angie A, Manager at Candlewood Suites - San Antonio NW Medical CenterResponded 29 August 2016
We thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs and apologize for your disappointment with the condition of your suite and the...More
It was a nice environment to stay in it had really friendly people working. The room was very excellent it feels like if you were in your house. The I also like that it had a gym were I was able to go workout.More
Response from Angie A, Manager at Candlewood Suites - San Antonio NW Medical CenterResponded 24 May 2016
Thank you for taking a moment to provide us with your feedback. One of our top priorities is Guest satisfaction and we are so pleased to hear we met your expectations during your recent stay at our hotel. Thank you again and I will make...More
This hotel is nothing better than a $29.00 budget hotel!
Our party of three made our reservations five weeks ago. When we arrived, two days ago - checking in at 4:10 p.m., only 2 of the 3 room were available. It took them just under...More
1 Thank David F
Response from Angie A, Manager at Candlewood Suites - San Antonio NW Medical CenterResponded 15 February 2016
I want to apologize for your less than perfect stay at our hotel. We do strive to ensure all of our guests have an excellent stay but it appears we have failed to provide that during your time with us. My largest concern is your...More
US$86 - US$135 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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