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DoubleTree by Hilton San Antonio Northwest

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6809 N Loop 1604 W, San Antonio, TX 78249-1127
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (8)
Room & Suite (13)
Dining (7)
What is Travellers’ Choice?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton San Antonio Northwest
Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#166 of 379 hotels in San Antonio
Location
Cleanliness
Service
Value
DoubleTree by Hilton San Antonio Northwest is located right off Loop 1604 and I-10W, near University of Texas San Antonio, The Shops at La Cantera, and Six Flags Fiesta Texas®. Be welcomed at check in with our signature DoubleTree Chocolate Chip Cookie, and enjoy hotel amenities like complimentary WiFi, our outdoor heated pool with cabanas, 24-hour convenience shop, on-site dining, and 2,400 sq ft of flexible meeting space.
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Room & Suite (13)13
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Business Centre with Internet Access
Banquet room
Parking
Wifi
Heated pool
Restaurant
Breakfast available
Snack bar
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Microwave
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
27Reviews0Q+A0Room tips
Traveller rating
  • 19
  • 4
  • 2
  • 0
  • 2
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Popular mentions
Todd G wrote a review May 4
1 contribution
Another fantastic stay at the DoubleTree San Antonio Northwest. Extremely hospitable staff with Alex being one of the best, if not the best, I have seen throughout all of my business travels. Look forward to staying again!
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Date of stay: May 2021Trip type: Travelled on business
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Karla J wrote a review Jan. 2021
Phoenix, Arizona70 contributions84 helpful votes
Hotel's Favourite
I have been staying at the Double tree for several weeks now. The facility feels very new and I have not had a single issue in the 5 weeks. As nice as the hotel is, it is the staff that really makes the difference. They are not busy for breakfast or dinner but they are able to serve great food. I arrive late every Sunday evening and the night auditor I believe is the most customer focused I have seen in 20 years of Hiltons. If you are here for business or leisure you will not regret selecting this DoubleTree. I had the chance speak for a short time with the General Manager and when they say it starts at the top, she is a great example. She knows how to take care of her guests and her staff. Thank you to all!!
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Date of stay: January 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Sonya Garcia, General Manager at DoubleTree by Hilton San Antonio Northwest
Responded Jan. 24, 2021
On behalf of the Double Tree by Hilton San Antonio NW, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit. We realize your time is valuable and appreciate your input and feedback so we can continue to provide service that not only meets, but exceeds our guests' expectations. If you enjoyed your stay, we would appreciate it if you would leave a review on one of these review sites - TripAdvisor http://kipsu.co/3zh4 Google Facebook Thank you for choosing the Double Tree, We appreciate your valuable comments and look forward to serving you again soon.
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rubygtza wrote a review Apr. 2021
El Paso, Texas1 contribution
The room was really dirty , the shower had pubic hair, the room wasn’t vacuumed. And the sheets didn’t seem clean, I didn’t like the stayed in this hotel. I was expecting more than this. There’s better hotels.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Michael N wrote a review Jan. 2021
1 contribution
Thank you True for helping us make our stay a very comfortable one. Appreciate the hospitality and appreciate your patience and time you gave us. Hope Hilton knows that they hired a great employee and hope you’ll grow even bigger in the company. God bless
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Date of stay: January 2021Trip type: Travelled with family
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Response from Sonya Garcia, General Manager at DoubleTree by Hilton San Antonio Northwest
Responded Jan. 28, 2021
On behalf of the Double Tree by Hilton San Antonio NW, we would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit. We realize your time is valuable and appreciate your input and feedback so we can continue to provide service that not only meets, but exceeds our guests' expectations. I am sure that True will appreciate your praise and will make sure that he is aware of it. Thank you for choosing us. We appreciate your valuable comments and look forward to serving you again soon.
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daustwick wrote a review Jan. 2021
Schertz, Texas45 contributions11 helpful votes
My husband and I were on a spa weekend and our first stay at this hotel. We thought Doubletree was much more upscale. Very wrong. We are Hilton Honors members and expected our digital key which we didn’t get even though we chose our room 5 hours before checking in. The digital key we were issued did not work. Hiked back down to the lobby and was issued a key card as well as another digital key brother of which worked again. Called the front desk from the house phone and waited for an employee to come up with yet another key only to be told digital keys were problematic and we needed to move to the 3rd floor. After trying to get into a room for 30 minutes we finally gained entrance. The room was ok but the heater was so loud we couldn’t hear ourselves talk so we decided to turn it off and tough it out. Then there was the awful mattress and the long black hair in the shower. Disgusting!! Needless to say we will not return to this hotel and will be skeptical of other Doubletree hotels.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from Ricardo Salcedo, Guest Services / Front Office at DoubleTree by Hilton San Antonio Northwest
Responded Jan. 11, 2021
Hello, I wanted to take the time to apologize for your experience at our property. It is always our goal to provide a great stay to every guest and always disappointed to hear about a negative experience. Cleanliness is extremely important to us so I will make sure that my housekeeping team is aware of this issue. I would also like to add that digital key issues are very rare at our property and we would love it if you could give us a call so we can make sure this does not occur again. We want to be clear that this experience does not reflect what our property offers and hope that we can be given another opportunity to provide an excellent stay. Thank you, Ricardo Salcedo Guest Service Manager 210-690-0300
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PRICE RANGE
US$111 - US$188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton san antonio northwest hotel san antonio, 4 points by sheraton san antonio northwest
FORMERLY KNOWN AS
Wyndham Garden San Antonio Near la Cantera
LOCATION
United StatesTexasSan AntonioNorthwest Side
NUMBER OF ROOMS
130
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Frequently Asked Questions about DoubleTree by Hilton San Antonio Northwest
Which popular attractions are close to DoubleTree by Hilton San Antonio Northwest?
Nearby attractions include George's Keep (0.3 km), Lolli and Pops (0.3 km), and Tiffany & Co. (0.3 km).
What are some of the property amenities at DoubleTree by Hilton San Antonio Northwest?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton San Antonio Northwest?
Top room amenities include air conditioning, a refrigerator, and blackout curtains.
What food & drink options are available at DoubleTree by Hilton San Antonio Northwest?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton San Antonio Northwest?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton San Antonio Northwest?
Conveniently located restaurants include Whataburger, BurgerFi, and Sweet Paris Creperie & Cafe.
Are there opportunities to exercise at DoubleTree by Hilton San Antonio Northwest?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton San Antonio Northwest?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton San Antonio Northwest offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton San Antonio Northwest?
The staff speaks multiple languages, including English and Spanish.
Is DoubleTree by Hilton San Antonio Northwest accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.