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Candlewood Suites San Antonio N - Stone Oak Area

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Candlewood Suites San Antonio N - Stone Oak Area
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93 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites San Antonio N - Stone Oak Area
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Showing 92: English reviews
Cross Plains, Texas
Reviewed 13 December 2015 via mobile

Great very accommodating,clean and a wonderful staff. (Amy)She is very professional and went above and beyond to make our stay comfortable. She was very informative on the surrounding attractions, and locations for dining.

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Thank Tommy C
San Antonio, Texas
Reviewed 1 November 2015

Amy, Ashley and Gina and their associates have made my stay here pleasant and homelike. They are friendly keeping the property and my room clean and stocked with towels and toiletries. Smiles, clear directions and valuable assistance have been given by the staff. Also my mail is readily given to me by the desk employees. e gym and laundry facilities...

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Thank Patrick B
San Antonio, Texas
Reviewed 16 October 2015

I stayed here for 5 nights in a row. Not one time was my room cleaned or was I given new towels. They have a sign that says if you ever need new towels to take your current ones to the desk and exchange them for new ones. I suppose they think this is good enough... The staff is not...

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1Thank chris n
Indianapolis, Indiana
Reviewed 15 October 2015

Very clean, newer hotel where all the rooms have kitchenettes. Great, friendly personnel. 15 minutes north of downtown San Antionio with an easy in and easy out location. Pleanty of choices in the immediate area for food and shopping.

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Thank Gary M
Reviewed 17 September 2015 via mobile

I would recommend this location to anyone staying in the San Antonio or Bulverde area. We have been treated wonderfully since the day we arrived. Ashley, Gina and Amy have made our extended stay feel like home. Best hotel I've stayed at ever!

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Thank Sheryl M
Silver Spring, Maryland
Reviewed 1 September 2015

The hotel is in a great location and not more than 10 mins from the San Antonio International Airport (SAT) and about 15 mins from downtown San Antonio. The facility was neat and all amenities were available as advertised. Hotel staff were very friendly and were always prompt with any service requests. The full kitchens in every suite are an...

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Thank Solman02
Houston, Texas
Reviewed 7 August 2015

I am currently in house at this hotel now as of 8-7-15 6:51pm. This is my first time actually being able to relax from the run around with the front desk. My first is actually an IHG conflict. When it comes to employees, I realize at some hotels we are treated differently because of the price we are paying is...

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3Thank AshleeGipson
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear AshleeGipson, Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience with regard to the...

NoWhereButTexas
Reviewed 27 May 2015

We were attending a conference in San Antonio for work and this hotel was close to the conference. This hotel is so plain vanilla that I didn't take a single photo. It was a bit surprising to find a queen bed. The bed was okay but when you are used to sleeping on a king bed it is a noticeable...

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Thank Jerry K
IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Jerry K, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your...

katy, TX
Reviewed 23 April 2015

They have only one elevator for the hotel, it is slow, full and breaks down often. So unless you like to get your work out in by lugging suit cases up stairs don't stay here, You have been warned. If you stay here you can only blame yourself if it happens to you. The microwave in our unit and toilet...

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Thank beachman65
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear Beachman65, First of all I would like to apologize for the inconvenience you have experienced at our property. Our elevator was down in the early morning of your check out due to maintenance. We needed to ensure our elevator was safe before we were able to allow for guest use. I will address these concerns with my staff on...

Houston, Texas
Reviewed 30 March 2015

Normally I subscribe to the theory that you get what you pay for, but not at this hotel. This was the first time I have stayed at a Candlewood Suites by Holiday Inn. Everything about this hotel wreaks of "cheap". Furnishings, bedding, flooring decor, all cheap. It hits you as soon as you enter the lobby. Noisy airconditioning, rickety desk,...

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Thank KJS0603
Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak Area, responded to this review

Dear KJS0603, Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We take comments such as these very seriously and would like to follow up with you offline in an effort to obtain more information. Again, thank you...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Candlewood Suites San Antonio N - Stone Oak Area

Address: 21103 Encino Commons Blvd, San Antonio, TX 78259
Region: United States > Texas > San Antonio
Price Range: $127 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites San Antonio N - Stone Oak Area 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites San Antonio N - Stone Oak Area staff and other travellers.
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Questions? Get answers from Candlewood Suites San Antonio N - Stone Oak Area staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mid or Top Floor for great view”
 of 5 bubbles shawnikar, 27 Jul 2016 | Read review
“Don't get first floor, the landscape light may be shining right in your window.”
 of 5 bubbles MIrvinGM, 26 Jul 2016 | Read review
“Rooms on the front side of the hotel have a great view of the downtown skyline.”
 of 5 bubbles Solman02, 1 Sep 2015 | Read review
“stay on the ground floor”
 of 5 bubbles beachman65, 23 Apr 2015 | Read review
“Hopefully someone's room was cleaner and smelled nicer than mine.”
 of 5 bubbles 519laurenn, 22 May 2014 | Read review
5 of 5