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We were attending a conference in San Antonio for work and this hotel was close to the conference. This hotel is so plain vanilla that I didn't take a single photo. It was a bit surprising to find a queen bed. The bed was okay...More
Thank Jerry K
Response from IHGCare, Guest Relations Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 13 June 2015
Dear Jerry K,
Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest,...More
They have only one elevator for the hotel, it is slow, full and breaks down often. So unless you like to get your work out in by lugging suit cases up stairs don't stay here, You have been warned. If you stay here you can...More
Response from Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 29 April 2015
First of all I would like to apologize for the inconvenience you have experienced at our property. Our elevator was down in the early morning of your check out due to maintenance. We needed to ensure our elevator was safe before we were...More
Normally I subscribe to the theory that you get what you pay for, but not at this hotel. This was the first time I have stayed at a Candlewood Suites by Holiday Inn. Everything about this hotel wreaks of "cheap". Furnishings, bedding, flooring decor, all...More
Response from Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 7 April 2015
Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We take comments such as these very seriously and would like to...More
Stayed Friday till Monday was really surprised clean room and friendly staff, great price here for three nights was lonly 48$ more than another chain for two nights further away. This is a great extended stay place would recommendMore
Response from Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 18 March 2015
We love to hear how our guests have wonderful experiences at our property. We pride ourselves in our customer service and giving our guests a clean hotel room that reflects the highest standard. We hope to be your choice again in the future!...More
Careful, this hotel did a bait & switch. My assistant booked a standard suite ($104.99/night) for myself and another employee. When I arrived, the front desk told me that I booked a queen studio ($94.99/night) so that is all I could get. When my assistant...More
1 Thank Joanna C
Response from Candlewood S, General Manager at Candlewood Suites San Antonio N - Stone Oak AreaResponded 10 December 2014
Dear Jim and Joanna,
We are so sorry you had a bad experience with our establishment for not getting the correct room type. We did everything we could to accommodate your stay. Our hotel tried contacting you and your assistant Joanna throughout the day so...More
US$99 - US$172 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Candlewood Suites San Antonio n - Stone Oak Area Hotel San Antonio
My Fiance' and I actually booked this hotel for our KIDFREE get away to San Antonio this weekend. These reviews have COMPLETELY scared me to death. Has anyone been there recently with any photo and can give me an Idea on what we are getting ourselves into.
Freaking Out HERE!!!
20 July 2016|
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Response from Candlewood S | Property representative |
Thank you for your question and appreciate your concerns. We are an upscale limited service extended stay hotel which also cater to the weekend travelers. We are ranked in the top half of hotel tripadvisor... More
Thank you for your question and appreciate your concerns. We are an upscale limited service extended stay hotel which also cater to the weekend travelers. We are ranked in the top half of hotel tripadvisor reviews within the city of San Antonio and rest assured, we are working very hard to ensure that your stay will be a safe, relaxing and memorable experience. I will personally ensure that you and your fiance' will have a wonderful weekend. We look forward to serving you with benchmark customer services.
Jeff Vienne - CHA
Candlewood Suites - Stone Oak
San Antonio, Texas 78259