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Best Western Plus Palo Alto Inn & Suites

186 reviews
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Traveller (9)
Room & Suite (10)
Dining (4)
Overview
  • Excellent49%
  • Very good32%
  • Average9%
  • Poor6%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Palo Alto Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Rooms
Mar. 5Mar. 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (186)Write a Review
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1 - 5 of 184 reviews
Reviewed 1 week ago

We stayed for our sons BMT graduation. Easy to get the base close to things and very clean. Very helpful staff. We even an extra day to spend even more time with our son. They were very accommodating. We will stay here again.More

Review collected in partnership with Best Western
Thank kristinaflores99
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 1 week ago

Dear Guest, First of all thank you so much for choosing our hotel for you stay. We are really glad to read you had a very beautiful experience with us and you appreciated all our services. Thanks for writing well about our staff, who does...More

Hotel's Favourite
Reviewed 7 January 2018

Stayed here to attended graduation at Lackland. Spent 5 days including Christmas here. The rooms were clean and all the staff was great. They let us use the conference room for family our Christmas dinner. The breakfast was very good. Great place to stay. A...More

Thank nels0nfamily7
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 10 January 2018

Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you,...More

Reviewed 3 weeks ago

Not to far from the base and has quite a few food choices near, I would stay here again only downfall was the guy at check in was rude and not very knowledgeable and the WiFi was pretty bad. Rooms are clean and the pool/spa...More

Review collected in partnership with Best Western
Thank Koty M
Response from bwpluspaloaltoinn, Guest Relations Manager at Best Western Plus Palo Alto Inn & SuitesResponded 2 weeks ago

Dear Guest, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and...More

Reviewed 3 weeks ago

Would not recommend. 1st room had a broken lamp, torn cushion on sofa, and stained cushion on chair. 2nd room had an unattached 110VAC wall outlet I was afraid to use. Breakfast was poor quality and not hot. No decent places to eat within a...More

Thank 74f91
Response from BestWesternHotels, other at Best Western Plus Palo Alto Inn & SuitesResponded 3 weeks ago

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us...More

Reviewed 27 December 2017

We came for our daughter Basic Training Graduation and stayed for 7 days, 6 nights. This place was more like a home for the week. The rooms were very nice, up to date, clean and the bed was comfy. The staff was super helpful in...More

Review collected in partnership with Best Western
Thank LizVi
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 10 January 2018

Dear Guest, Thanks for making us your home away from home in the area. We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we’ll strive to make your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Hot Tub
Tennis Court
Indoor pool
Details
Price range
US$90 - US$419 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Best Value Hotel in San Antonio
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#67 Family Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$90 - US$419 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Best Value Hotel in San Antonio
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#67 Family Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
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Traveller (9)
Room & Suite (10)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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terri l
28 January 2018|
AnswerShow all 2 answers
Response from nels0nfamily7 | Reviewed this property |
With light traffic the riverwalk is about a 15-20 minute drive.
0
Votes
Flightadjuster
26 October 2016|
AnswerShow all 2 answers
Response from Rick B | Property representative |
yes we do offer military discount. Thank you Rick
0
Votes
whahsh
29 April 2015|
Answer
Response from Rick B | Property representative |
21 and over
0
Votes
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12
Room Tips
"We were on the 4th floor. It was very quiet."
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"King Suite"
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"Check if there's a heat exchanger outside!"
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"Don't stay near the elevators if you can help it-- they are loud"
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