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Embassy Suites by Hilton San Antonio Riverwalk-Downtown

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Embassy Suites by Hilton San Antonio Riverwalk-Downtown
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1,902 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Antonio Riverwalk-Downtown
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Showing 1,874: English reviews
Reviewed 23 June 2016 via mobile

Thanks to the staff of the Embassy Suites for making a real effort to make my stay comfortable. Even though the hotel doesn't have a restaurant or bar and the location is not conducive to walking, the staff will go out of their way to help you find what you need. The staff is friendly and accommodating and makes you...

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Helpful?
Thank Melissp2000
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the feedback regarding your recent stay experience. While I am happy you felt the staff did a great job in exceeding your expectations I apologize that you did not have the opportunity to enjoy LUKE, our John Besh restaurant. I hope that should your travels bring you back to the Riverwalk you will give us another opportunity to...

Quepos, Costa Rica
Reviewed 23 June 2016

Rooms (suites) are very nicely appointed and quiet. Valet service and assistance with luggage needs serious upgrading though. Check in was good and efficient but again, the start of the stay was a challenge as the valet and luggage help was almost to the point of being rude. All of the other staff were excellent. A nice a convenient place...

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Helpful?
Thank Terry W
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that our valet team failed to deliver the caliber of service we typically provide. I hope that should your travels bring you back to San Antonio you will give us another opportunity to exceed your...

Florida
Reviewed 22 June 2016 via mobile

Passing through and expected to experience the River Walk and the Alamo so we chose this hotel as it was central and on the River Walk. Check in was a breeze and the front desk was friendly and efficient. The public areas are nice. Valet was similarly helpful. Our room overlooked the River Walk and to get to it, simply...

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Helpful?
Thank Conchobar
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio....

Columbus, Mississippi
Reviewed 20 June 2016

Hotel staff was very friendly and helpful! Breakfast was awesome and so was the service. Highly recommend. It is right at the Riverwalk so you can walk to all the shops and resturants. It is a pretty good walk to get to the first resturant though but it's so beautiful along the Riverwalk we didn't mind the walk.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 341lacyb
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San...

Nashville, Tennessee
Reviewed 19 June 2016 via mobile

The hotel is a great value because it includes a full breakfast including an omelet station (though the omlets were not consistent day to day I.e. Too many onions one day too many jalapeños the next etc)....still it's included. Free internet and a two hour happy hour with complimentary drinks and snacks are also included. You can't beat that! The...

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Helpful?
Thank travelingtennessean
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the feedback regarding your recent stay experience. While I am happy you found so many aspects of your stay experience exceeded your expectations I apologize that you were not satisfied with your experience with our made-to-order breakfast. I hope that should your travels bring you back to San Antonio you will give us another opportunity to exceed your...

Houston, Texas
Reviewed 18 June 2016

This hotel has an excellent location on the river, still it has a quiet neighborhood. The breakfast offering is plentiful and despite the large weekend crowd the breakfast room was kept very clean. It is ideal for couples as well as for families. The suites are well furnished, roomy and quiet.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Mz777
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San...

Tyler, Texas
Reviewed 17 June 2016

Loved this hotel so much! From the complementary vending machines (premium floors), to the friendliest employees, to the delish breakfast, and our HUGE room. Would definitely recommend to anyone heading to San Antonio!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 132rachaelf
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San...

Howell, Michigan
Reviewed 17 June 2016

Great experience with great location..Self parking real close but site says Valet only? Managers reception would be better to run later because dinner time is the most popular time to scope out the Riverwalk but couldn't make it either might

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Q9975MRmichaels
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the feedback regarding your recent stay experience. I am happy you had a great experience at the hotel but wanted to make sure to clarify that the only parking available at the hotel is with our valet team. The parking lots that are near the hotel are not affiliated with the hotel in any way. Thanks again for...

Reviewed 16 June 2016 via mobile

What a great experience! We had a two bedroom suite to accommodate the family and it was very spacious and clean. Was cheaper to go with this than trying to rent 2 rooms elsewhere in the river. Between the breakfast buffet and happy hour we only needed one meal out/day which also saved $$. We booked direct with our AARP...

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Helpful?
Thank Tina P
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thanks for the great feedback regarding your recent stay experience. I am happy you found so many aspects of your stay exceeded your expectations. As an Embassy Suites we offer great value with our made-to-order breakfast and evening reception. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton

Fishers, Indiana
Reviewed 16 June 2016

I visited this hotel in June 2016 while attending a conference at the Convention Center. I will comment on the hotel then comment on the distance to the convention center. There is only valet parking so you arrive and drop the car off. The check in was easy. This hotel uses digital key. I asked for extra keys and while...

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Helpful?
Thank Kate G
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review

Thank you for the feedback regarding your recent stay experience. I certainly apologize for the challenges that you encountered during your time in San Antonio but I am happy you felt the hotel exceeded your expectations. I have shared your comments with my team so we may learn from where we failed you. I hope that should your travels bring...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more   less 

Additional Information about Embassy Suites by Hilton San Antonio Riverwalk-Downtown

Address: 125 E. Houston St., San Antonio, TX 78205-2247
Region: United States > Texas > San Antonio > East Side
Price Range: $273 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio Riverwalk-Downtown 3.5*
Number of rooms: 285
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct and Expedia so you can book your Embassy Suites by Hilton San Antonio Riverwalk-Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Riverwalk Hotel San Antonio
Hotel Style:
#15 Business Hotel in San Antonio
#16 Romantic Hotel in San Antonio
#19 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Antonio Riverwalk-Downtown staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Antonio Riverwalk-Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay for river view”
 of 5 bubbles rcwt, 25 Feb 2017 | Read review
“Ask for a room overlooking the Riverwalk.”
 of 5 bubbles texas1946, 17 Feb 2017 | Read review
“Ask for room overlooking the River Walk (a bit more expensive but worth it).”
 of 5 bubbles michaelgM3800GA, 30 Jan 2017 | Read review
“Always go with the very best! Premier floors, All floors are extraordinary!”
 of 5 bubbles lillian22016, 28 Jan 2017 | Read review
“Higher floor, city view”
 of 5 bubbles Carpe2014, 23 Jan 2017 | Read review
5 of 5