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Staybridge Suites Stone Oak

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100 Reviews from our TripAdvisor Community

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There are newer reviews for Staybridge Suites Stone Oak
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Showing 98: English reviews
Fulshear, Texas
Reviewed 31 August 2016 via mobile

Usually I like Staybridge Suites. My experience here was mediocre at best. Location is good, nice underground parking. Check in process was slow, but friendly I am a gold IHG member with a boat load of points built up so I decided to use points for this stay. I can only assume that since it was a non rev room...

Thank Fbhfour
IHGService, Guest Relations Manager at Staybridge Suites Stone Oak, responded to this review

Dear Fbhfour, Thank you for being an IHG Rewards Club Gold member and for leaving us a feedback. We are pleased to know you liked the location of our hotel. On the other hand, we are sorry for the long wait you had during check-in and also the shortfalls you have noticed during breakfast hours. We regret that fell below...

Reviewed 27 August 2016

Stayed here for one week for a business trip. The room was spacious and clean. They have great amenities (pool, gym, laundry). They have free complimentary breakfast. They also offer shuttle service to and from the airport and to a few locations close by. I enjoyed my stay and would stay here again in the future.

Thank sent4rmheaven83
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Dear sent4rmheaven83 , Thank you for taking time to review Staybridge Suites Stone Oak . We are happy to hear hear you enjoyed your stay , and we would love to have you back with us when you back in the area.

San Antonio, Texas
Reviewed 21 August 2016

I love this properties amenities and location. Very clean property and a GREAT STAFF!! I stay at this location frequently and want to offer advice to the management. The 2 issues I mention are not from a one time visit. They are constant issues, never seeming to be fixed or taken seriously or acted upon aggressively. Please take meaningful action....

Thank trainingtable2016
Reviewed 17 May 2016 via mobile

4th floor smelled like cigarette smoke for 2 weeks! Rooms are clean but musty! Location was great! Beds are comfortable! Outdoor patio and breakfast was good! I wish the happy hour went later in the evening and the breakfast was served earlier on weekdays!

Thank Matt M
Daniel M, Front Office Manager at Staybridge Suites Stone Oak, responded to this review

Dear Matt M , We apologize for the cigarette smell and will investigate this further the hotel is a smoke free facility and we want all of our guest to be satisfied . Thank you for taking time to review our hotel and we look forward to having you back with us again.

Reviewed 16 May 2016 via mobile

Stayed here for almost 3 months. Rooms were clean. Hotel staff was great. They gave us reasonable rates. The hot tub was not working but I wasn't staying there for that. So this was not a big deal. They have breakfast everyday and dinner Monday thru Wednesday. Good deal for the price

1Thank Pam R
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Dear Pam R , Thank you for choosing our hotel for your extended stay needs . We are glad to hear how much you enjoyed our staff and will share your review with everyone. We are also happy to say our hot tub is up and running.

Amarillo, Texas
Reviewed 25 April 2016 via mobile

The trip started off by a call from Travelocity saying that the Staybridge hotel had overbooked their rooms and could not offer us a room on Friday night. Travelocity tried to give us a room at their sister hotel, but it was a smoking room. No Bueno when you have an infant. At least that is what I could understand...

1Thank Daniel B
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Hello Daniel B, I want to apologize for the unfortunate incident that occurred during your visit to our hotel. The hotel did over book by mistake and there was a need to send several guest else where. It is great to know Jason was able to take care of your hotel arrangements and I have shown him this review as...

Reviewed 11 April 2016 via mobile

We booked the hotel through Priceline and upon checking in found out we had a queen bed only, and there was 3 of us... The male working at the front desk was super nice and gave us a room with a fold out couch at no extra charge, so my son could have a space. The room was a suite...

1Thank Britney B
Daniel M, Manager at Staybridge Suites Stone Oak, responded to this review

Dear Britney B , Thank you for taking time to review our hotel . We are pleased to know that our Front Desk was able to take care of you at the time of your arrival. We apologize about our hot tub and we are working diligently to have it corrected . I will also speak to our housekeeping staff...

Reviewed 1 March 2016

I checked in on Monday and out on Thursday and housekeeping never came! I had conference calls each morning, so I left the room at 10 AM. Each morning as I left, I saw housekeeping and greeted the lady so she knew I was out of the room. Each evening upon returning, the room was never touched. I called front...

Thank mickiec2014
IHGService, Guest Relations Manager at Staybridge Suites Stone Oak, responded to this review

Dear mickiec2014, Thank you for your patronage as an IHG Rewards Club member and for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the service provided by our housekeeping staff, the bathroom shower curtain, and the bottom bed sheet. I would like to...

Houston Texas
Reviewed 17 February 2016

Staybridge Suites is a pretty nice hotel. The room was a two bedroom and very spacious and clean. A couple of things we found odd: the kitchen contained three pots, no frying pans and no kitchen tools, i.e. spatulas, large spoons etc. The trash can provided in the kitchen was as small as a bathroom trash can. So you provide...

Thank HoustonTexasMuffin
Reviewed 9 January 2016 via mobile

Staying here while on business. This is a great play. Very clean and well kept. Rooms have a small kitchenette. Nice gym and laundry facility. Jason has been very helpful. Located close to shopping and food. Easy access to freeways. Super nice outdoor area. Nice pool and plenty of tables and chairs. Grills by the pool.

Thank SunnySkyTravel

91 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (38)
Dining (3)
View from Room (3)
Room/Suite (18)
Bathroom (4)
Hotel & Grounds (4)
Pool/Beach Area (2)
Other (4)

Management photos: Courtesy of the property manager

All Management Photos (53)
Pool/Beach Area (3)
Room/Suite (26)
Bathroom (1)
Dining (6)
Business Centre/Function Rooms (2)
Other (15)


  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Staybridge Suites Stone Oak

Address: 808 N Loop 1604 E, San Antonio, TX 78232-1377
Region: United States > Texas > San Antonio > Far North Central
Price Range: $178 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Stone Oak 3*
Number of rooms: 135
Reservation Options:
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Hotel Style:
#64 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Staybridge Suites Stone Oak staff and other travellers.
1 question
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Highland Hts, Ohio
over a year ago

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Questions? Get answers from Staybridge Suites Stone Oak staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back of the hotel, as the front rooms face 1604, which is really noisy.”
MemTrav, 19 Mar 2017 | Read review
“Choose the Executive Suites, so there is a personal floor access (5th floor).”
aruns472, 20 Sep 2016 | Read review
“Stay somewhere else. At the very least, ask for a room that does not face Loop 1604”
TexasLawCat, 10 Sep 2016 | Read review
“Request room on rear of property if you want to be off the highway”
  • Threadbare bed sheet
  • Torn Shower Curtain
  • soiled bed sheet
mickiec2014, 1 Mar 2016 | Read review
“If there is an area of your room that is not quite up to par, ask the hotel to take care of it.”
TexasWannabe, 26 May 2015 | Read review
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