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Eilan Hotel & Spa, Autograph Collection

Booking.comUS$203*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$265*
US$203*
Great Deal
US$239*
US$265*
US$203*
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Eilan Hotel & Spa, Autograph Collection
Eilan Hotel & Spa, Autograph Collection
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767 Reviews from our TripAdvisor Community

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Showing 754: English reviews
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San Antonio, Texas
Reviewed yesterday NEW

Checked in late evening and elected to valet as I was told the self parking was a quarter mile away up the hill. How much for that "service"? A whopping $35! Ok you got me but won't get me again. I checked in and thought I'd order some room service -- I picked up the phone and called --- no...

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Helpful?
Thank peaches4eva
Midlothian, Texas
Reviewed 4 days ago NEW

We stayed here for a business trip, and it was made easier and less stressful by John Herrendez and Mario Ramos. These two young men made sure all the little details were taken care of. Their attitude and personality were fun to be with. Very impressed!!!

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1Thank cmccurley2017
Atlanta, Georgia
Reviewed 1 week ago NEW

Excellent hotel, as well as a marvelous and courteous staff, especially, Mario at the front desk. Mario was very attentive, informative and helpful. He was always available and willing to go the extra mile to ensure that my stay was truly a fantastic experience. It's the exemplary service that will keep me coming back to the Éilan Hotel & Spa.

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Thank mrjoshers
Reviewed 1 week ago via mobile

As soon as we got there Mario Ramos assisted us in checking in because there were complications with the reservations. Throughout the weekend he was a big help because the shuttle was as out of commission for the weekend. Mario went out it his way to help us to help us get transportation with his own resources! Thought the days...

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Thank Ruby R
A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

I have had the privilege of being served by Miss Hollywood 2x this past year. She is truly exceptional in customer service! The hotel is beautiful and elegant. Conference space is nice as well. Food purchase options at the Hotel are lacking. Options for good restaurants in walking distance that don't cost an arm and leg are minimal.

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Thank A TripAdvisor Member
Las Vegas, NV
Reviewed 1 week ago

I really was impressed with the hotel upon arrival. The grounds were impeccaboly maintained and the staff was helpful. I encountered a few issues during my stay, but they were quickly addressed and resolved. My room was gorgeous and the bathroom was spacious and modern. Highly recommend for those who are picky about where they stay, like me.

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1Thank LVnative22
Boerne, Texas, United States
Reviewed 2 weeks ago

Again, my experience with the Hotel Eilan has been outstanding! This is the third year to have our end of year banquet at this beautiful hotel. The staff at Eilan has always been exceptional from working with Susan S. who plans our event to the staff, especially JR, who goes above and beyond to ensure that everything is set up...

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3Thank Leslie W
Mineola, Texas
Reviewed 2 weeks ago

The resort is of the highest quality in location, room comfort/size, restaurants, and staff. The staff is by far the friendliest, most helpful staff I have encountered in 50 years of business and personal travel. It is 20 minutes from the airport, River walk, 15 minutes from Seaworld, 5 minutes from Fiesta Texas, 2 minutes from an Arnold Palmer golf...

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2Thank jimalbritton
HOUSTON
Reviewed 2 weeks ago

We visit Eilan hotel about once or twice a year as a break from Houston which tells you that we like this place. Unfortunately this last stay was not up the standard that we have come to expect from Eilan. First the positive stuff - The staff is still excellent and always ready to help with a smile and effectiveness....

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1Thank JAN ERIK J
Harold M, General Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you returning to the Eilan. I apologize that we were not able to meet your needs during this last visits. I will look into the issues you shared and relay them to the staff. We hope to have an opportunity to better your experience with...

Markham
Reviewed 2 weeks ago

The hotel is lovely yet for a new hotel there is so much in disrepair and the staff are average. I arrived and the first room was right as the elevator got out, so I asked for another, the second was just dirty, There were stains like the counter had not been cleaned where the computer station was, the floor...

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Thank Travelcritic-ca
Harold M, General Manager at Eilan Hotel & Spa, Autograph Collection, responded to this review

I will be looking into your comments to see what went wrong. Cleanliness is a priority and we strive to make each room perfect for our arriving guests. I am very sorry that your guestroom fell short of your expectations. I assure you that your comments have been shared with the housekeeping team in an effort to improve our service....

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of Autograph Collection by Marriott, Eilan is ideal for both business and pleasure. The 20,000 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio. ... more   less 

Additional Information about Eilan Hotel & Spa, Autograph Collection

Address: 18603 La Cantera Ter, San Antonio, TX 78256-2520 (Formerly Eilan Hotel Resort & Spa, Autograph Collection)
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $288 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Eilan Hotel & Spa, Autograph Collection 4.5*
Number of rooms: 165
Reservation Options:
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Hotel Style:
#7 Spa Hotel in San Antonio
#9 Luxury Hotel in San Antonio
#13 Business Hotel in San Antonio
#21 Romantic Hotel in San Antonio
#80 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Eilan Hotel & Spa, Autograph Collection staff and other travellers.
4 questions
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Dallas, Tx
4 months ago
Arlington, Texas
11 months ago

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Questions? Get answers from Eilan Hotel & Spa, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a corner room!”
LVnative22, 16 May 2017 | Read review
“All rooms are great, large and comfortable. 512 is the room of choice because its balcony is large with two lounge chairs!”
jimalbritton, 15 May 2017 | Read review
“Get a Kin Suite with corner view and do not worry about the bath tub.”
JEJHouston, 12 May 2017 | Read review
“when booking , request the type view you want. Some of the rooms face the interior of the building with only a view of the roof top”
, 2 May 2017 | Read review
“stayed on 10th floor. was very quiet.”
kwbenn, 1 Apr 2017 | Read review
5 of 5
Booking.com
US$203* /night
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TripAdvisorUS$203
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Prices are for 1 room, 2 adults
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