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Eilan Hotel and Spa an Ascend Resort Collection Member

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18603 La Cantera Ter, San Antonio, TX 78256-2520
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (358)
360
Panoramas (20)
Room & Suite (283)
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A note from Eilan Hotel and Spa an Ascend Resort Collection Member
Updated 21-02-02

About

#36 of 380 hotels in San Antonio
Location
Cleanliness
Service
Value
Travellers' Choice

Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of the Ascend Collection, Eilan is ideal for both business and pleasure. The 12,600 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio.

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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Poolside bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Steam room
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor fireplace
Shops
ATM on site
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Desk
Safe
Telephone
Coffee / tea maker
Refrigerator
Cable / satellite TV
Walk-in shower
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
English, Spanish

Location

Full view
70Somewhat walkable
Grade: 70 out of 100
56Restaurantswithin 1 km
2Attractionswithin 1 km
1053Reviews10Q+A100Room tips
Traveller rating
  • 677
  • 185
  • 96
  • 49
  • 46
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Jan S wrote a review May 15
Mocksville, North Carolina50 contributions1 helpful vote
+1
Wow, I'm not sure where to start. This place is amazing. It's beautiful inside and out, the restaurants were delicious and reasonable. The area was great, lots of shops and restaurants but still not far from downtown. The staff were all super friendly and welcoming. There were so many little, intimate lounging areas all over. Very posh and super clean. We did not wear a mask anywhere and were never hassled about it. It is valet only, which wasn't a problem for us. They sent me a birthday card that the front desk had signed, making me feel special. I can't wait to visit again when we have more time.
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Date of stay: May 2021Trip type: Travelled with family
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Response from Darel Ramirez, Other at Eilan Hotel and Spa an Ascend Resort Collection Member
Responded 2 days ago
Thank you for sharing this great experience with us. We are in the vacation and celebration business as we like to say and this is why we do it. To give lovely folks like yourself a fabulous memory. We hope to see you back soon.
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Wanda L wrote a review Mar. 2021
1 contribution
It goes without saying the management team at this property is top notch. There is no way an organization can run as smoothly as this one does without the talents, professionalism and genuine care for customer satisfaction coming from the top. During our stay we had the opportunity to come in contact with multiple employees. At every level, from Valet, bellhops, front desk, concierge, owner's sales team, housekeeping, restaurant waitstaff and convenience store clerks we felt listened to, understood, respected, and accommodated with a true willingness to see that we were 'wowed'. We were treated with kindness and respect throughout our stay. The facility is stunningly beautiful, as you would expect in the finest of boutique hotels. There are multiple areas offering quiet escapes to relax and soothe your senses, both inside and out. The hotel is bright and gleaming with natural light reflecting from various marble surfaces. The rapturous smell of lavender wafts throughout the main floor bringing a sense of calm and tranquility. Noted were the live blooming orchids, various fine furnishings, set up as conversation pits, one such even offering the ambiance which only a fire in a fireplace can bring. This property is an amazing treat that I highly recommend and personally plan to return again and again.
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Date of stay: March 2021
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Response from Darel Ramirez, Other at Eilan Hotel and Spa an Ascend Resort Collection Member
Responded 2 days ago
Thank you very much for your kind words Wanda. We are delighted to have been of service and even more to hear of your exceptional experience. We hope to see you back soon!
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leroys73 wrote a review Mar. 2021
Dallas477 contributions156 helpful votes
The bathroom in general was a bad design. The toilet area had a door, good, but the toilet sprayed water on the floor. I was able to fix that. The towel rack fell off the wall the first time we put a towel on it. I left it in the tub. There was no vent in the toilet area, not good with a #2. However, the commode was of the taller oval type which was very nice. The lighting over the sink did not provide enough light to see well while shaving. Not sure why there was a TV built into the mirror. Maybe that is why the reflected light was not bright. The sink looked like a watering trough or a urinal plus it took up all of the counter space allowing no room for personal toiletries. The shower was the worst. The water never got hot. After a long wait it became a cool warm. There was no door so even with the main bathroom door closed it was still drafty. The bath tub was in the same "room" as the shower but behind the person taking the shower thus a safety hazard, a person could back up from the shower and fall over the tub. Except for the entry way the lighting was poor. The bulbs were LED but they make brighter ones. LEDs use almost no electricity so why not go with bright ones. Lighting in the elevators was very poor. Signage as to which elevator to use was poor if there at all. To go from our room, 525, to the nice pools we had to go through the main areas of the hotel with our bathing suites on, dripping on the return. You would think there would be a place to cross over hall. The pools were very nice. The main part of our room was very good except for the poor lighting. There were plenty of electrical outlets at convenient places. The chairs were OK. We had a good view. The refrigerator was small with no freezer but it worked well. No microwave. Choices of near by eating places were very limited. More choices 1.8 miles away. $35 per night, unless a member then $20, for required valet parking outside is ridiculous. For as much as we pay for maintenance per year as members I would expect better lighting, toilets not leaking, and towel racks not falling off of the wall.
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Date of stay: February 2021
Location
Cleanliness
Service
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Response from Darel Ramirez, Other at Eilan Hotel and Spa an Ascend Resort Collection Member
Responded Mar. 9, 2021
Thank you for sharing your review and for being a Bluegreen owner. We greatly appreciate your feedback and will certainly address those issues you've brought to our attention which we fix.
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Jonathan B wrote a review Feb. 2021
1 contribution
The staff in the hotel and restaurant were amazing. The manager of the restaurant helped my wife and I discover our favorite wine. The valet boys have great service. The rooms are nice enough. Overall great stay.
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from Darel Ramirez, Other at Eilan Hotel and Spa an Ascend Resort Collection Member
Responded Mar. 9, 2021
Thank you for sharing. We will certainly recognize our Sustenio team and valet for such splendid service. Hope to see you back soon.
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gustavo aizcorbe wrote a review Feb. 2021
Torreon, Mexico1 contribution3 helpful votes
Room ac barely worked. they do not notice about the 10 am checkout , they called me and i checked out 1050, and charged late checkout, being unreasonable about it. Feels the ambience of personnel very strict and npt very friendly. Rooms are ok and spa is very good.
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Date of stay: February 2021Trip type: Travelled solo
3 Helpful votes
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Response from Darel Ramirez, Other at Eilan Hotel and Spa an Ascend Resort Collection Member
Responded Feb. 9, 2021
Thank you for your review. Our resort arrival and departure policies are very well covered in all of our booking channels, confirmations, printed in our key packets, resort guides and in villa literature. You were charged a late departure fee because you left after noon, 2 hours past departure time, without working with us to do so.
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Previous
PRICE RANGE
US$258 - US$397 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Eilan Hotel Resort & Spa, Autograph Collection
LOCATION
United StatesTexasSan AntonioNorthwest Side
NUMBER OF ROOMS
165
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Frequently Asked Questions about Eilan Hotel and Spa an Ascend Resort Collection Member
Which popular attractions are close to Eilan Hotel and Spa an Ascend Resort Collection Member?
Nearby attractions include Santikos Palladium IMAX (0.7 km), Bowl & Barrel (0.8 km), and America's Best Contact And Eyeglasses (1.1 km).
What are some of the property amenities at Eilan Hotel and Spa an Ascend Resort Collection Member?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Eilan Hotel and Spa an Ascend Resort Collection Member?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Eilan Hotel and Spa an Ascend Resort Collection Member?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Eilan Hotel and Spa an Ascend Resort Collection Member?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Eilan Hotel and Spa an Ascend Resort Collection Member?
Conveniently located restaurants include Maggiano's Little Italy, Mash'D, and Sustenio.
Are there opportunities to exercise at Eilan Hotel and Spa an Ascend Resort Collection Member?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Eilan Hotel and Spa an Ascend Resort Collection Member offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Eilan Hotel and Spa an Ascend Resort Collection Member?
The staff speaks multiple languages, including English and Spanish.
Is Eilan Hotel and Spa an Ascend Resort Collection Member accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.