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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

264 reviews
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Traveller (51)
Room & Suite (179)
Dining (18)
Overview
  • Excellent26%
  • Very good30%
  • Average21%
  • Poor12%
  • Terrible11%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
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Rooms
Jan 29Jan 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (264)Write a Review
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All reviewsthe holiday inn expresssecurity camerasliving roomwithin walking distancerefrigerator and microwaveking suiterooms were cleanearly checknice sizefree shuttleyogurthot breakfasthotel staffdowntownriverwalkhierenovation
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11 - 15 of 253 reviews
Reviewed 1 July 2017 via mobile

Hotel is a bit dated but is a great spot from the riverwalk. Our room was clean, the bed was very comfy and there was a microwave and mini fridge available. Also provided with daily tea and coffee. Best part was the free shuttle to...More

Thank Julia i
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market AreaResponded 16 July 2017

Dear Julia i, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our rooms and we certainly appreciate your nice feedback on our staff and shuttle service. On the other hand,...More

Reviewed 30 June 2017

We booked this hotel on Hotels.com based on its proximity to River Walk. On reaching this hotel close to midnight, I struggled to find a parking spot around the hotel. There are minimal parking spaces and try to reach the hotel early to get a...More

Thank Gautam05
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market AreaResponded 17 July 2017

Hello Gautam05, Thank you for your recent stay at our hotel and for taking the time to share your experience online. We're glad that our convenient location, smooth check-in experience, room amenities, and housekeeping services contributed to making your stay pleasant. I am however very...More

Reviewed 23 June 2017 via mobile

I stayed here with my family while visiting my brother at Fort Sam Houston for his A school graduation. The staff was very friendly and accommodating. The rooms were clean. Everyday while we were out, housekeeping cleaned up our room, made the beds real nice,...More

Thank Megan G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market AreaResponded 8 July 2017

Hi Megan G, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. It is disheartening to know that your experience was not...More

Reviewed 16 June 2017

Everything was great here except for the bug (looks like a cock roach) I just found (alive) in my room! I reported it to a manager and they gave me about $35 off my room tonight and we are staying here four nights-spending $480. I...More

Thank Mary K
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market AreaResponded 1 July 2017

Dear Mary K, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our location and breakfast selection. On the other hand, we would like to apologize for not living up to...More

Reviewed 14 June 2017 via mobile

We had reward points to use and didn't much know the area, but we liked that this hotel was one of few with free Parking. We were so happy with our junior suite room. We were close enough to walk or Lyft to the Riverwalk/...More

Thank jackie03072017
Management response:Responded 16 June 2017

Thank you kindly for your feedback. We value each and every guest. We hope in the near future you will come back and visit us again. Have a great day. Letticia H General Manager

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Concierge
Room amenities
Microwave
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$97 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#73 Romantic Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$97 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#73 Romantic Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (51)
Room & Suite (179)
Dining (18)
Pool & Beach (18)
Hotel & Grounds (64)
Bathroom (5)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"4th floor room, street sounds so loud it seemed we had no windows"
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"A good attitude goes far! Also call before and getting in if you have any questions or concerns."
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"Less noise on the top floor!"
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"Stay on the RiverWalk Properties instead. Much more pleasant experience as RW is really the best part of SA."
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