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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

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240 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
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Showing 232: English reviews
Atlanta, GA
Reviewed 8 August 2016

I stayed here for about 1month and can't complain. Breakfast is simple but free. Good Location, close to everything. I enjoyed my living room being separate from my bedroom. I definitely recommend this hotel.

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Helpful?
Thank US_MILITARY_SSGT
Management response:

Thank you kindly for your feedback. We value all guests. We hope in the near future you would come visit us again. Sincerely, Letticia H General Manager

Reviewed 6 August 2016 via mobile

Check in was a challenge for the girl at the desk. She looked lost. Kept chatting in order to distract me from exactly how long it all took. Room was nicely done. Breakfast was well crowded and not very appealing. Then at check out the same girl was there and she was even more over whelmed then when she checked...

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Helpful?
Thank Ryan L
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Dear Ryan L, Thank you for your loyalty in choosing our hotel for your business travels. I'm very sorry to hear that your check-in and check-out experience did not go smoothly, and that you were not impressed with our breakfast area. Rest assured your feedback will be used as a coaching tool for our front desk clerks, so we can...

Austin, Texas
Reviewed 2 August 2016

Brandi [Front Desk] and Tony [Engineering] gave us excellent service throughout our stay. Very friendly and willing to assist. Great location, comfortable accommodation, affordable rate, convenient central location.

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Helpful?
Thank Wen A
Management response:

Thank you for your valued feedback. We at Holiday Inn Express value all guests. We hope in the near future, you would come and visit us again. Sincerely, Letticia H General Manager

Plano, Texas
Reviewed 21 July 2016

When I booked I did check some bad reviews, but went ahead and still booked. Hoping things would be different and improvements made. I was disappointed. First off it is fair distance to the riverwalk and the walk is not convenient! The hotel lobby did not reflect that it was part of a big chain. Lots of improvements needed here...

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Helpful?
Thank Moin K
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Dear Moin K, Thank you for your stay and for leaving a review about our property on TripAdvisor. We rely on guest feedback as this will allow us to improve wherever possible. Our hotel is committed to providing our guests with the highest quality services and facilities and I regret to read about the disappointments you had with the overall...

New York City, New York
Reviewed 14 July 2016 via mobile

Worst stay ever i was there for a convention and the experience i had my room was dirty found hairs in tub and in towels and refrigerator had frozen drink left in there..surprisingly was I found a cockroach in the bedroom I mentioned to desk agent and she seemed lost..this hotel will not be recommended to any coworkers at all....

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Helpful?
1Thank chimneypink
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Dear chimneypink, Thank you for bringing your concern to our attention. I’m very sorry to hear about the conditions you experienced and the service you encountered on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you...

Denver, Colorado
Reviewed 8 July 2016 via mobile

I am a road warrior and always staying at the holiday inn chain of property's across this great country. I must say this particular property is disappointing and does not meet my expectations and great experiences I have enjoyed at most others. First off the pictures on this trip advisor site of the front lobby are not accurate at all...

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Helpful?
Thank 07BigBlue
Management response:

Thank you for your feedback. We value all our guests! We hope in the near future you would give us another chance to make things right. The hotel is now ran through new management. Sincerely, Letticia H General Manager

Dallas, Texas
Reviewed 5 July 2016

Staff went above and beyond, room clean and renovated and great layout (2queen) just be sure to NOT get a room on pool side during warm months...very loud and pool is open til 10 pm and then other people thought it was okay to visit pool after 11 pm (pool is only 5-7 feet from 1st floor hotel room bedroom...

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Helpful?
1Thank Melissa P
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Dear Melissa P, Thank you for writing a review about your recent stay with us. We work hard to make your stay comfortable and pleasant so we are pleased to note that you were satisfied with the level of service and clean and beautiful rooms. It is regrettable that your stay was negatively affected by the noise level at the...

San Antonio, Texas
Reviewed 2 July 2016 via mobile

Hotel is nice and clean when you walk in. Smells like coffee. Greeted by Larry with a smile. He was attentive and charming. Very helpful with the surrounding area. Upper Management seemed to not really smile or seem happy. Idk why. Our room was Well put together and cozy. All together trip was easy and fun. Wish they had a...

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Helpful?
Thank brigmarie2016
Management response:

Thank you for your valued feedback. We at Holiday Inn Express value all guests. We hope in the near future, you would come and visit us again. Sincerely, Letticia H General Manager

Montreal, Canada
Reviewed 29 June 2016

I was taking a few days to visit San Antonio before a conference. I was very satisfied with my stay at this Hotel. Rooms are very spacious, extremely clean and modern. Fridge and microwave are available in the kitchen. Free wi-fi is available in the rooms and fast. Albeit on the small side and in a bit of a noisy...

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Helpful?
Thank bdesh
Management response:

Thank you for your valued feedback. We at Holiday Inn Express value all guests. We hope in the near future, you would come and visit us again. Sincerely, Letticia H General Manager

Reviewed 19 June 2016 via mobile

Hotel is near downtown San Antonio; many attraction sites near by. Front desk staff, Larry is very friendly and helpful. Room is big , roomy, and cold; and wheelchair is accessible into bathroom. Breakfast is fantastic, egg scramble has low sodium. Overall, I have great experience with the service.

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Helpful?
Thank 041276
Arlene U, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review

Thank you for being a loyal guest and consistently choosing the Holiday Inn Express & Suites San Antonio Airport Hotel while visiting our city. Your confidence in us to provide the level of service you've come to expect, motivates us to go above and beyond on each of your visits. Thank you for sharing your experiences and hopefully we'll see...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express San Antonio Downtown Market Area welcomes you. Located in the heart of downtown San Antonio, our all suite hotel has recently been renovated and is just a few miles from The Alamo, the downtown market district and the scenic River Walk, offering convenient access to the San Antonio International Airport. Our hotel is perfect for your next San Antonio vacation. This San Antonio hotel in the downtown market district provides easy access to area attractions including Sea World of Texas, the San Antonio Zoo, Six Flags Fiesta Texas and Splashtown Water Park. Many popular shopping destinations are also nearby, such as the Rivercenter Mall, El Mercado Market Square and the North Star Mall. Other area attractions not far from our hotel in San Antonio include the Alamodome, the San Antonio Convention Center and the AT&T Center, home of the San Antonio Spurs.Business travelers will enjoy a stay at our newly renovated hotel in downtown San Antonio due to its close proximity to companies such as Tesoro, Xerox, Washington Mutual, IBC, Toyota and SBC. Our San Antonio hotel is just 15 miles from the San Antonio International Airport.During your stay at our San Antonio hotel, enjoy the 24-hour fitness center, heated, outdoor pool, relaxing whirlpool and complimentary hot breakfast bar. Check out the discount rates on our quality San Antonio hotel rooms by the River Walk and start planning your visit today. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

Address: 102 El Paso St, San Antonio, TX 78204-3101
Region: United States > Texas > San Antonio
Price Range: $137 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area 2.5*
Number of rooms: 65
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Hotels.com, Booking.com and IHG so you can book your Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites San Antonio-Downtown Market Area
Holiday Inn San Antonio
Holiday Inn Express San Antonio
San Antonio Holiday Inn
Hotel Style:
#73 Romantic Hotel in San Antonio
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the pool side to avoid road noise”
 of 5 bubbles 377pauld377, 3 Mar 2017 | Read review
“Lowered number rooms away from interstate.”
 of 5 bubbles Cheese_head_in_La, 1 Mar 2017 | Read review
“Stay at the front of the hotel, there is a club behind the hotel with loud music.”
 of 5 bubbles V2989IMwendyc, 28 Sep 2016 | Read review
“get the suite...”
 of 5 bubbles ICULOOKIN4_info, 26 Sep 2016 | Read review
“Ask for a room that does not overlook the pool. I found it noisy.”
 of 5 bubbles moink813, 21 Jul 2016 | Read review
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