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Holiday Inn Express San Antonio Sea World

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#122 of 354 Hotels in San Antonio
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Holiday Inn Express San Antonio Sea World
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273 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express San Antonio Sea World
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Reviewed 4 August 2015 via mobile

Two families with kids, booked two separate rooms but the receptionist (wish I could remember the name) asked if we would like to go for the two bedroom suite as a free upgrade which we gladly accepted. Shuttle service to sea world was quite convenient, breakfast was decent and the facilities were nicely maintained. Totally recommend.

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Helpful?
Thank HappyFeetUSA
Gloria G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us....

Perryton, Texas
Reviewed 27 July 2015 via mobile

Emily&Carlos very friendy and helpfull... great and awesome people. they helped us with everything we needed. I wish more poeple at hotels were as friendly as Emily & Carlos keep up the good work guys yall are great... thank you very much...

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Helpful?
Thank josetongo
Gloria G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us....

Reviewed 21 July 2015 via mobile
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Helpful?
Thank Alejandra H
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review
Google Translation

McKinney, Texas
Reviewed 18 July 2015

I booked a room at the Holiday Inn Express & Suites in San Antoinio (2861 Cinema Ridge).. The room had double beds no refrigerator ..for 185 plus the tax was 217.00. That is my last time staying at a Holiday Inn. My bed was hard, I woke up with a bad back ache.Red Roof has better beds and refrigerator in...

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Helpful?
1Thank Darlene B
Gloria G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thanks you for your feedback regarding your recent visit to our hotel and please accept our sincerest apologies for the issues you experienced during your stay. rest assured that these issues will be looked into. We value your comments and welcome the opportunity to service you again.

Reviewed 13 July 2015 via mobile

iPad magically went missing and nobody has a clue where it went from my bed. One minute they haven't cleaned the room and the next they were cleaning my room and next thing I know they had already cleaned it. They cleaned it until I mentioned my iPad was missing and then they said they hadn't cleaned it. Also.. The...

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Helpful?
2Thank Ralston C
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear Ralston C, Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Karen G. Case Manager IHGCare

Weifang, China
Reviewed 21 June 2015

Nothing specially bad and nothing specially good in this hotel. Rooms are large, comfortable, average forniture, good beds... all in reasonable conditions, clearly not new but everything works OK. Breakfast is again "standard US"... which is OK, no problem but nothing outstanding again... Be carefull regarding location: easy and fast to get here by taxi from airport... but then if...

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Helpful?
Thank ClaOxt
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear ClaOxt, We welcome feedback especially from our valued guests like you. Please accept our sincerest apologies for falling short of your expectations on some aspects of your stay. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make it right. Sincerely, Karen G. Case Manager IHGCare

Birmingham, Alabama
Reviewed 15 June 2015

Emily and Kris made the stay very enjoyable. I was greeted with a smile. Customer Service A+. There are great restaurants next door Salt Grass and Texas Roadhouse. The fitness center served my needs treadmill, bike, elliptical and free weights. Will stay at this location again. A big movie theater is across for the movie goers.

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Helpful?
Thank Jeff B
Gloria G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us....

Hudson Oaks, Texas
Reviewed 13 June 2015 via mobile

Mold on the ceiling, torn lamp shade, elevator that closes without a security stop if a child is in the way of the door, no thermometer on the hot tub, slick tile around the pool area, all around bad stay as far as accommodations. Nice staff and very helpful. Too bad Holiday Inn doesn't take more pride in their hotel....

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Helpful?
Thank Janna L
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear Janna L, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about your experience with our hotel. We apologize for any inconvenience our room accommodations may have caused you. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further...

Clifton, Virginia
Reviewed 12 June 2015 via mobile

There are more things wrong with this place than can be counted. The majority of problems related to cheap owners and poor oversight by IHG. Doors broken: front, bathroom & stairwell. Broken toilet handle that had to be held down to work. Coffee maker broken - clogged with what might have been soup or mold (or both). Employee apathy throughout...

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Helpful?
1Thank DavePamTwins
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear DavePamTwins, Thank you for taking the time to review our hotel. It is always our top priority to provide a great and satisfying stay for our valued guests. It is regrettable that your recent experience with us fell below our expectations let alone yours. I would love to regain your faith in our hotel and and would welcome the...

Reviewed 12 June 2015 via mobile

The hotel was completely full asks clearly short staffed. I watched as the staff tended to my own, and other guests needs. The dryer was out of order, so they dried my clothes for me! I was surprised to find our room had no fridge, so they brought one right up! I was very impressed and will stay here again...

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Helpful?
Thank Crystyco
Gloria G, Front Office Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us....

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Holiday Inn Express San Antonio Sea World

Address: 2861 Cinema Ridge, San Antonio, TX 78238
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $127 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express San Antonio Sea World 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Holiday Inn Express Seaworld Hotel San Antonio
Holiday Inn San Antonio
Holiday Inn Sea World
San Antonio Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express San Antonio Sea World staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 315 was great......”
  • Amazing beds with duvet covers and pillows that I wanted to take home.
island-vagabond, 14 Nov 2016 | Read review
“Walk in shower rooms with safety bars are available, hearing accessible also”
pdinc, 8 Jul 2016 | Read review
“See John..............!!!”
eoadvice4u, 17 Apr 2016 | Read review
“Family Suite was perfect for 2 adults and 3 older children 17, 15, 11”
domshyvon21, 3 Apr 2016 | Read review
“Only 1 elevator so I would suggest a first floor room.”
tebowman29, 23 Mar 2016 | Read review
5 of 5