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Hotel Contessa - Suites on the Riverwalk

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306 W Market St, San Antonio, TX 78205-2953
COVID-19 update: See the added health and safety measures this property is taking.Read more
8 people are viewing this hotel
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Traveller (1059)
360
Panoramas (15)
Room & Suite (410)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20-07-10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Contessa - Suites on the Riverwalk
Updated 20-07-10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 385 hotels in San Antonio
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level

See why so many travellers make Hotel Contessa their hotel of choice when visiting San Antonio. Providing an ideal mix of value, comfort and convenience, it offers a charming setting with an array of amenities designed for travellers like you.

Nearby landmarks such as St Joseph Catholic Church (0.3 km) and Alamo Plaza (0.4 km) make Hotel Contessa a great place to stay when visiting San Antonio.

Rooms at Hotel Contessa provide a flat screen TV, a minibar, and air conditioning, and guests can stay connected with free wifi.

In addition, while staying at Hotel Contessa guests have access to a concierge, a rooftop terrace, and room service. You can also enjoy a pool and a restaurant.

While you’re here, be sure to check out some of the barbeque restaurants, including San Antonio Dinner Cruises, Smoke Shack, and Bolner's Grocery & Meat Market, all of which are a short distance from Hotel Contessa.

If you’re looking for things to do, you can check out The Alamo (0.5 km), San Antonio Market Square (0.9 km), or Tower of the Americas (0.8 km), which are popular attractions amongst tourists, and they are all within walking distance.

At Hotel Contessa, your comfort and satisfaction come first, and they look forward to welcoming you to San Antonio.

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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Facial treatments
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Iron
Minibar
Refrigerator
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Romantic
Languages Spoken
English
3962Reviews50Q+A100Room tips
Traveller rating
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Popular mentions
Samantha C wrote a review Yesterday
Des Plaines, Illinois2 contributions2 helpful votes
I was very disappointed with my stay. Quite a few new employees who either don’t know how to help you or give you the wrong information. Our room was very damp, our mini fridge didn’t work, and since you don’t offer housekeeping unless you stay longer than 4 days, we only stayed for exactly 4 nights so we were out of luck, and was stuck with our garbage which ended up stinking up the room after a few days. Our last night was the most disappointing. You offer adult swim (21+) from 8pm to 10pm every night which was an amazing idea. The last night we were there we thought it would be relaxing a romantic to swim under the stars and so went up for the adult swim hour. Not only were there kids in their teens swimming the whole time, but the worst part is 4 loud drunk adults began smoking up there. There’s a clear sign that says no smoking and these people decided to chain smoke while in the pool getting their ashes in the water. It was disgusting. I called the front desk to complain and they told me they couldn’t do anything until their security guards get on duty…which wasn’t until 10pm…when adult swim was over. There was construction all over the front and inside the building and the last two days only had one working elevator. The day of our check out, we found 5 red ants inside our bed and I got bites all I’ve me. This was supposed to be a romantic getaway for me and my hubby but it was anything but. Will not come back here again. For an extra $150 we should have stayed elsewhere.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
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Donna F wrote a review Jul. 28
2 contributions
The sheets, pillow cases and comforter smelled like body odor. It was plain they had not changed the bedding from previous guests. I called front desk and let them know. They said they would bring fresh ones right away. We went out to the riverwalk and returned late that evening and still no fresh bedding. Had to call again. Next day at 2:00 pm there was no hot water for my shower.
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: Don't stay here
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Response from David Bodette, General Manager at Hotel Contessa - Suites on the Riverwalk
Responded 2 days ago
Dear Donna F, Thank you for the constructive feedback. We are so sorry that had such an experience, we clearly did not meet your expectation, nor ours. We take great pride in delivering world class experiences and we failed a that mark with yours. All of the service shortfalls you mentioned are unacceptable and will be shared with the the Team. We would appreciate the opportunity to win your business back, please call me direct at the hotel or email me directly at dbodette@thehotelcontessa.com I very much want to speak with you and take your comment very seriously. Regards, David
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andersonmegan645 wrote a review Jul. 28
1 contribution
The staff is rude and unknowledgeable. Everything was difficult there. My daughter has diabetes and needed some additional water so she asked the bar and restaurant for a cup of water and all they told her was we don't have water.... Who doesn't give a child a cup of water when they ask...The staff is very rude and lazy. I was very unimpressed. I never write bad reviews but try and stay somewhere else if you can. Not worth it.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from David Bodette, General Manager at Hotel Contessa - Suites on the Riverwalk
Responded 2 days ago
Dear Andersonmegan645, We are truly sorry for the experience you had during your stay with us. We hold our property and team to the highest standards and it is certainly clear that we missed the mark here. I kindly welcome you to give me a call directly via the hotel to apologize directly and hear more about your experience and what we might be able to do to rectify it. I hope that you will do so, and our sincere apologies again for our failure to provide a satisfactory experience. Safe Travels, David
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TravelingGirl wrote a review Jul. 27
1 contribution
We had so many choices and I regret that we chose this place. This is not at all a luxury hotel and really mediocre at best. The rooms and halls are dated but were also not clean. Walking to my room (paid for upgrade with river view, not cheap) there was popcorn pieces, sugar packets, straw wrappers and bags of Whattburger along the hall at different places. When I walked through 5 hours later, it was all still there which means they are not cleaning as they should be. Perhaps because of the larger rooms there were many large families with a lot of kids, saw a lot of clothing being carted in garbage bags. The construction in the front was unattractive but not their fault; the construction on the various floors made rest challenging so would do at times that are not typical sleep periods. Overall I would just stay somewhere else, especially if you want a nicer, option since there are so many choices. Also, valet parking was $42 a night - that may be typical in the area and I am happy to pay for high quality hotels but it was insult to injury here.
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Date of stay: July 2021
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Response from David Bodette, General Manager at Hotel Contessa - Suites on the Riverwalk
Responded 3 days ago
Dear travelingg2021, Thank you for holding up a mirror to us and showing us what we are missing. COVID has caused all of us in our industry to re-examine how we can make work happen to the level of pre-COVID, our team members have given their all to make your stay memorable. That being said, we do have chinks in the armor during high occupancy periods, which we just passed through. We can assure you it is not our standard. We are working to get through it and come out better than we were before. No excuses, what you experienced and described is not our best stay, for that we are deeply sad and look to improve with every step. We are in the middle of an expansive but sectionalized renovation. Currently, we have re-opened our signature restaurant, AMBLER and her lounge on the River Level, after a four-month renovation. We are currently, painting the hallways and atrium of the hotel a lovely new palette of colors to brighten the look and feel of the interior. We are renovating with the goal of enhancing our sense of arrival, as our front driveway is getting a complete makeover ending at the end of August. Our beautiful SPA at the Contessa has reopened just last week with a brilliant new staff and vibrant local treatments and facials, people are raving about its wellness effects on their journey. We will be doing various Food and Beverage Events with local vendors looking to enhance the experience for our returning travelers such as yourself. I hope this sneak peek, lets you know our intent is to upgrade and improve our lovely Haven in the city. The Contessa is a very special place, we want to make it better than it was before, while keeping it timeless and nurturing. We know this has caused many a surprise from time to time, it was not our intent, rather our goal was to get to the finished result, as soon as we could to allow people who need a place to revive, find their solace. While it is never easy to hear, were not perfect yet, it inspires us to be better tomorrow and the day after. I have attached my email for you to reach out to me, if you would like to speak further about it, dbodette@thehotelcontessa.com.. Safe travels, David
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xylophone7 wrote a review Jul. 27
Johnson City, Tennessee194 contributions62 helpful votes
The Hotel Contessa was undergoing construction while we were there, however, I highly recommend it. Although our room needed a good deep cleaning, that would be my only complaint. Great location on the Riverwalk, beautiful city view, friendly and efficient service.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from David Bodette, General Manager at Hotel Contessa - Suites on the Riverwalk
Responded 3 days ago
Dear valerie o, Thank you for your lovely review of our property, we appreciate your kind words and thoughts. Our staff works tirelessly to deliver to you and all of our travelers, a unique experience in the heart of Texas. We hope you'll look us up on your next visit, hopefully to see the river walk in all her splendor on the holidays! We wish you safe travels homeward and look forward to greeting you again. Cheers, David
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PRICE RANGE
US$163 - US$319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
contessa hotel san antonio, hotel contessa, contessa san antonio
LOCATION
United StatesTexasSan AntonioDowntown
NUMBER OF ROOMS
265
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Frequently Asked Questions about Hotel Contessa - Suites on the Riverwalk
Which popular attractions are close to Hotel Contessa - Suites on the Riverwalk?
Nearby attractions include San Antonio River Walk (0.2 km), The Alamo (0.4 km), and The Magicians Agency Theatre (0.3 km).
What are some of the property amenities at Hotel Contessa - Suites on the Riverwalk?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Contessa - Suites on the Riverwalk?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Contessa - Suites on the Riverwalk?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Contessa - Suites on the Riverwalk?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Contessa - Suites on the Riverwalk?
Conveniently located restaurants include La Panaderia, Biga on the Banks, and Bohanan's Prime Steak and Seafood.
Are there opportunities to exercise at Hotel Contessa - Suites on the Riverwalk?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Hotel Contessa - Suites on the Riverwalk located near the city centre?
Yes, it is 0.4 km away from the centre of San Antonio.
Are any cleaning services offered at Hotel Contessa - Suites on the Riverwalk?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Contessa - Suites on the Riverwalk?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Contessa - Suites on the Riverwalk offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.