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All reviewstwo bedroom suitefront desknice hotelevery morningwafflesstayed here for one nightthe looplight sleeperbed was very comfortablehousekeeping staffwould stay here againwalmartkitchenetterenovationriverwalk
When we travel, we nearly always stay at a Residence Inn if one is available. Why? Because we have 3 small kids and the 2 bedroom suites, the hot morning breakfasts, and the ability to get a decent night of sleep in a clean and...More
Response from Nanci J, General Manager at Residence Inn San Antonio North/Stone OakResponded 28 July 2016
Thank you for taking the time to share your recent experience at the Residence Inn San Antonio North/Stone Oak with us. I have received the comments from your stay with us, and I would like to take this opportunity to apologize for any inconvenience that...More
My family and I stayed at this hotel for two nights. The room was nice and clean. No complaints with the room. The desk staff was friendly and helpful during our stay. No complaints with the staff during our stay.
A couple hours after we...More
Thank Amanda C
Response from Nanci J, General Manager at Residence Inn San Antonio North/Stone OakResponded 16 February 2016
I understand the frustration you must be going through and I am very sorry I was not available at the time to talk to you directly. I am also sorry you were left with the impression we do not care. We are very committed to...More
We stayed Thanksgiving weekend. From the very start, every employee we contacted acted professionally. They all seemed eager to address any needs we had.
Check in was quick and painless.
Room was quiet, even though the hotel was full. There was no road noise. I...More
Thank Bill P
Response from Nanci J, General Manager at Residence Inn San Antonio North/Stone OakResponded 21 December 2015
Thanks so much for your review of our hotel. We work hard to make sure that each guest has the Marriott experience. We are glad to hear that we succeeded with you. I will be passing your comment on to our team, including our breakfast...More
This was one of our best stays at this Residence Inn and we have stayed before. We stayed over the Halloween weekend and despite severe storms at our home town, they gladly worked with us on changing dates and check in time. Room was spotless!...More
Thank La E
Response from Nanci J, General Manager at Residence Inn San Antonio North/Stone OakResponded 4 November 2015
We are so glad that you enjoyed your stay here with us. We hope to see you again the next time you are in the San Antonio area.
In the breakfast area are the words "May all who enters guests leave as friends." That is exactly what happened during our stay at the Marriott. I cannot say enough about good thing about the staff :)
Thank Jennifer K
Response from Nanci J, General Manager at Residence Inn San Antonio North/Stone OakResponded 23 October 2015
Thank you for your comments! We work very hard to make each guest feel like family while they are here. I am excited to know that we were successful with you! I will be sharing your comments with the team!
Pets can be left in the room while you are out as long as they are not barking and disturbing other guests. Housekeeping will not go into the room in order to clean it if a pet is left in the room unless it is caged. Please... More
Pets can be left in the room while you are out as long as they are not barking and disturbing other guests. Housekeeping will not go into the room in order to clean it if a pet is left in the room unless it is caged. Please let me know if this does not answer your question fully. We look forward to serving you.
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"We were away from the highway, always a good option for a good nights sleep."