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Grand Hyatt San Antonio

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Room & Suite (428)
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Overview
  • Excellent56%
  • Very good29%
  • Average11%
  • Poor3%
  • Terrible1%
Travellers talk about
“convention center”(500 reviews)
“ruth's chris”(83 reviews)
“bar rojo”(69 reviews)
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
Apr. 29Apr. 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,697)
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Traveller rating
1,948
1,058
396
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1,948
1,058
396
140
69
Show reviews that mention
All reviewsconvention centerruth's chrisbar rojothe river walkpinkie williamsjudy botelloclub roomconference hotelattending a conferencestarbucks coffeeself parkingbusiness tripvery nice hotelrivercenter mallper dayeasy accessriverwalk
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521 - 525 of 3,611 reviews
Reviewed 29 May 2017

The hotel really is pretty. Parking staff awesome, remembering me from a previous stay some time ago. The main issue I had on this trip was that for a step up "Luxury" brand, there was nothing that set it apart from your standard business hotel...More

Review collected in partnership with Hyatt Hotels
2  Thank 577ronk
Response from Allyson S, Manager at Grand Hyatt San AntonioResponded 31 May 2017

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect.

Reviewed 28 May 2017 via mobile

Stayed here for our 5 year anniversary weekend. We let them know we were celebrating. They upgraded our room to a corner king on a high floor. There was a bottle of champagne and fruit in our room waiting for us (although it was hot...More

1  Thank dancingbelle47
Response from Allyson S, Manager at Grand Hyatt San AntonioResponded 31 May 2017

Thank you for taking the time to review your recent stay with us. We are pleased to hear you enjoyed our great location on the River Walk. We appreciate your feedback and hope to see you again in the future.

Reviewed 27 May 2017 via mobile

Never again. Upon arriving at front desk i was told my reservation was cancelled. For reasons i still dont understand and was charged a cancellation fee. Stayed 2 nights and our room was never cleaned. A/C has been on since we arrived and couldn't sleep...More

1  Thank Gary W
Response from Allyson S, Manager at Grand Hyatt San AntonioResponded 31 May 2017

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect.

Reviewed 27 May 2017 via mobile

Was down for a weekend wedding and The Grand Hyatt San Antonio turned out perfect. It's right on the river walk. Easy access to walk around there and to see the Alamo, and all the restaurants. Right off the highway too..from the airport it was...More

1  Thank JPReinholt
Response from Allyson S, Manager at Grand Hyatt San AntonioResponded 31 May 2017

Thank you for this kind review. We are happy to hear you enjoyed our property during your trip to San Antonio. We appreciate your feedback and look forward to seeing you again soon!

Reviewed 26 May 2017

I stayed at the Grand Hyatt San Antonio for 4 nights for a conference. Pros: - so close to the convention centre, a pleasant walk of a few minutes - spacious room - the best hotel gym ever, 24/7, modern well maintained machines, weights and...More

1  Thank sydneyshopgirl
Response from Allyson S, Manager at Grand Hyatt San AntonioResponded 31 May 2017

Thank you for this kind review. We are happy to hear you enjoyed our property’s Riverwalk location. We look forward to seeing you again soon!

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$179 - US$504 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in San Antonio
#11 Luxury Hotel in San Antonio
#17 Business Hotel in San Antonio
#42 Romantic Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$179 - US$504 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in San Antonio
#11 Luxury Hotel in San Antonio
#17 Business Hotel in San Antonio
#42 Romantic Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (472)
Room & Suite (428)
Dining (60)
Pool & Beach (48)
Amenities (92)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
SofiKohan
9 March 2018|
AnswerShow all 2 answers
Response from Johanna R | Reviewed this property |
You need to call the hotel directly and ask to speak with manager on duty.
0
Votes
ccylin
28 February 2018|
AnswerShow all 3 answers
Response from Jones1107 | Reviewed this property |
No breakfast is not included.
0
Votes
DebGFtraveler
22 November 2017|
AnswerShow all 4 answers
Response from Allyson S | Property representative |
Hello! Thank you so much for your question. There is a fridge in each room, however, microwaves are available upon request. Please let us know if you have any other questions!
1
Vote
Room Tips
"Executive floor with club privileges"
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"Grand Club level is nice and food in Grand Club is excellent."
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"Request the 23rd floor and Grand Club"
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"I enjoyed being in the tower, high up."
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