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Grand Hyatt San Antonio

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Grand Hyatt San Antonio
Grand Hyatt San Antonio
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3,089 Reviews from our TripAdvisor Community

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Showing 3,008: English reviews
Miami, United States
Reviewed 23 September 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank Nawal B
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Dover, NH
Reviewed 22 September 2016 via mobile

I stayed here for a conference. The staff at the front desk were great. Parts of the hotel were starting to look beat up. They need to pay attention to some areas. Loved that it was on the Riverwalk. The pool is outside and was so hot we got in and got right out. Not refreshing at all and the...

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1Thank JillA
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for your feedback. We appreciate your comments and suggestions and look forward to seeing you soon!

Kansas City, Missouri
Reviewed 22 September 2016

This was the hotel for the conference I attended (9/17-9/21/2016) with my wife and will be my first and last stay at the Grand Hyatt San Antonio (and maybe any other Hyatt now). I will go across the street to their competitor before I will stay at the Grand Hyatt San Antonio again. Hyatt was well below what was expected....

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1Thank mjc1999
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the opportunity to review your recent stay with us. Please accept a sincere apology from our team in regards to your visit. We can guarantee you this is not our standard. We hope that you will give us another opportunity in the future to provide you with the service both you and we expect.

Myerstown, Pennsylvania
Reviewed 20 September 2016

I stayed here while attending a work conference. The hotel is lovely, service was great and they had free wifi in the room. The pillows were on the soft side, but still better than most hotel pillows. The room price is out of my personal budget so it's not a hotel I would have stayed at if I were footing...

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1Thank Mosslady53
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

We appreciate your feedback. Looking forward to seeing you soon!

Knippa, United States
Reviewed 20 September 2016

Review collected in partnership with Hyatt Hotels
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Thank Sindy O
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

SURREY, Canada
Reviewed 20 September 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Philip A
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Reviewed 19 September 2016

The Grand Hyatt is located adjacent to the convention center and s short walk to the Riverwalk and the Alamo. Rooms are good sized but not huge, and to my taste there was too much furniture for the size of the room--a lounge chair and ottoman took up a good chunk of the space. I also thought the closet was...

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1Thank TravelingFoodie319
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for your review. We apologize that the functionality of your room was not to your standard. We will take this information into consideration for future guestroom updates.

Corpus Christi, Texas
Reviewed 19 September 2016

For what you pay, I expected our stay to be a lot more comfortable. The bed squeaked at every move and the pillows were way too soft. There was a noise what sounded like an AC coming on outside our window that kept us up most of the night. Last but not least, why in the world do I have...

Review collected in partnership with Hyatt Hotels
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2Thank ramonp0922
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect.

Baltimore, Maryland
Reviewed 19 September 2016

First impression at front desk was excellent. Highly friendly and capable check-in. Unfortunately, it was all downhill from there. Walk from elevator to room was on dingy, worn carpet. Room itself was on small side, and smelled musty. Housekeeping is lousy: bathroom counter was obviously unwiped (and with black granite, how did they think I wouldn't notice?). No amenities on...

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Helpful?
1Thank ChefDilettante
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

Thank you for taking the opportunity to review your recent stay with us. We apologize for your less than pleasurable experience. We would love to have another opportunity in the future to provide you with the standard of service both you and we expect.

San Antonio, United States
Reviewed 19 September 2016

Review collected in partnership with Hyatt Hotels
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Thank Vikki A C
Allyson S, Manager at Grand Hyatt San Antonio, responded to this review

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Ruth's Chris Steak House River Walk
Ruth's Chris Steak House River Walk
Cuisines: American, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
With a dramatic design that exemplifies this unique city, the Grand Hyatt is an exciting blend of modernism and the Latin culture. Located on the Riverwalk, its warm hospitality and bold colors create a San Antonio Luxury hotel that is perfect for every guest, whether traveling for business or vacation. This urban retreat has a premier location, adjacent to the convention center and HemisFair Park. Our outstanding amenities and unprecedented services will make your experience extraordinary. ... more   less 

Additional Information about Grand Hyatt San Antonio

Address: 600 East Market Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > Downtown
Price Range: $247 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt San Antonio 4*
Number of rooms: 1003
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Booking.com, Travelocity, Priceline, Hotels.com, Hyatt Hotels Corporation, getaroom.com and HotelQuickly so you can book your Grand Hyatt San Antonio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt San Antonio Hotel San Antonio
San Antonio Grand Hyatt
Hyatt San Antonio
San Antonio Hyatt
Hotel Style:
#1 Green Hotel in San Antonio
#12 Luxury Hotel in San Antonio
#17 Business Hotel in San Antonio
#31 Family Hotel in San Antonio
#42 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt San Antonio staff and other travellers.
22 questions
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Questions? Get answers from Grand Hyatt San Antonio staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites offer AMAZING views of downtown!”
dorisjulieann, 21 Apr 2017 | Read review
“As far as customer service they should have zero stars.”
amandag4343, 20 Apr 2017 | Read review
“ask for a park view room other wise you might be looking at the Marriott”
291darrenb, 19 Apr 2017 | Read review
“the club floor is great for families. The club room has breakfast, snacks, drinks etc.”
evonnegreen, 18 Apr 2017 | Read review
“Corner rooms have lots of windows; grand club has great breakfast,all day snacks, coffee, refreshments!”
mdgcapello, 15 Apr 2017 | Read review
5 of 5