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Holiday Inn San Antonio International Airport

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Holiday Inn San Antonio International Airport
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308 Reviews from our TripAdvisor Community

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Showing 286: English reviews
Orange Park, Florida
Reviewed 21 January 2015

This property is typical of its class. Nice room, comfortable bed, good internet. The $13.95 breakfast buffet was disappointing. It wasn't even up to the quality and selection standard of the free breakfast buffet that you expect at a Fairfield Inn or that class of hotel.

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Helpful?
Thank FairfaxBob
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Fairfax Bob, We are so happy to hear that you had a comfortable stay in your room. I am truly sorry that you did not enjoy the breakfast buffet selection in the restaurant. We try to have a good variety of breakfast items for our guests to choose from and they can even order from the menu. I will...

San Antonio, Texas
Reviewed 18 January 2015

My husband & I were here on his birthday. Giselle, the Front Office Supervisor, was fabulous & continued to remember us throughout our stay! She made us feel very special!!! The rooms were very nice, quiet, & beautiful. This was an excellent place to stay to celebrate my husband's birthday!!! Giselle, is truly an asset to the Holiday Inn chain!!!!!...

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Thank JATRO2015
Houston, Texas
Reviewed 20 December 2014

While visiting San Antonio as part of our motorcycle group's participation in the Texas Honor Ride on November 15, 2014, our group stayed at the Holiday Inn Int'l Airport location. The staff there went way above and beyond in providing access to a more secure part of their parking facilities, where we knew our bikes would be safe. The staff...

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Helpful?
Thank Tim F
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Tim F, Thank you for your kind words. We were happy that you chose to stay with us, and I am so glad you had a great time. We look forward to next year, can't wait to have you back. Thanks again.

Dryden, Virginia, United States
Reviewed 18 December 2014

Front desk was great... Everyone very friendly... My only complaint was housekeeping... We actually only got our room cleaned once ( this was our chose) during our stay.. They left dirty towel, and wash rags... Only left one clean wash rag and no toiletries... This would not keep me from returning to this hotel though... Everything else was good and...

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Helpful?
Thank Paulette C
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Paulette C, Thank you for your response. It is good to hear that our staff provided you with such great service. I am sorry about the housekeeping issue and I have reviewed this with our housekeeping staff to ensure they improve their performance. I hope you will stay with us in the future. Happy Holiday!

Hopkinsville, Kentucky
Reviewed 14 December 2014

I stayed here while on a training for work. Since I travel frequently I have at least several dozen experiences staying in hotels and rate this place highly. Courteous and helpful staff associates and managers. This is probably the first time I felt so at home, at ease, welcomed and looked out for at a hotel. Jen B.

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Helpful?
Thank Jennifer B
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Jennifer B, I am so happy to hear that you had such a restful and great experience. We are working hard at providing our guests with quality service. It is so nice to get a positive response to reinforce what we are striving to do here. I hope to see you again next year. Happy Holidays!

Deer Park, TX
Reviewed 9 December 2014

this past weekend my granddaughter graduated from college in San Antonio. We nearly always stay at this hotel so I arranged a brunch for about 15 people prior to the commencement. Even though this was a small event the service we received was stellar. Mia, Josh, Rushane and Jennifer Martinez at the reception desk were so very nice and accommodating....

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Helpful?
Thank margieray56
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Margieray56, Thank you for letting my staff know about your experience. They love to see that their hard work is paying off through guest satisfaction. Our goal is to provide our guests with a memorable experience that makes them feel at home. Thank you again for your response. Merry Christmas!

Buenos Aires, Argentina
Reviewed 1 December 2014

This hotel is near the airport and was a great experience for us! We we're in San Antonio for only the weekend and let me tell you that the service was the best we could imagine. The romos were spacious and beautiful. Breakfast also delicious! Have a try next time!

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1Thank Lalauch
Jennifer M, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Lalouch, It is great to hear how much you love our hotel. We love our guests and want you to have the best experience possible. Thank you for letting us know how much you enjoyed your stay. It is great to hear such kind words and positive feedback from a guest. Happy Holidays to you and your family!

Reviewed 26 November 2014

We have been to this hotel twice. The first time they overbooked the hotel and sent us to a Super 8 down the road. There was also an incident where police had to remove guest from the hotel. HOWEVER, we were given a gift certificate from the manager to come back and stay and it was WONDERFUL! The manager, Josh...

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Helpful?
Thank Jillvanvoorhis
Josh E, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear Jillvanvoorhis, We were thrilled to have you come back and stay with us! I am so happy that you had a great time, and I will definitely pass this on to my staff. Thank you so much for your positive feedback. We look forward to seeing you again!

Germany
Reviewed 23 November 2014

The hotel is located in a busy section off the freeway next door to a Holiday Inn Express so you'll need to pay attention when looking for the hotel. Very professional receptionists, clean rooms, and a fitness center with enough machines to keep you in shape. The breakfast was good but it might be helpful to rotate some of the...

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Helpful?
2Thank MaineiacGermany
Josh E, Front Office Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear MaineiacGermany, I am so happy to hear that you enjoyed your stay! We really appreciate the positive feedback and look forward to serving you in the future.

Texas
Reviewed 23 November 2014 via mobile

I regularly stay at this particular hotel, I'm a rewards club member also. In the morning upon getting ready for checkout my wife was bit by two fleas, we God rid of the by flushing them down the toilet. At checkout I told the lady what had happened and told me that it would be taken care of. I hope...

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Helpful?
Thank ChavaLoz
IHGCare, Guest Relations Manager at Holiday Inn San Antonio International Airport, responded to this review

Dear ChavaLoz, Thank you for taking the time to provide feedback on your recent stay and being one of our IHG Rewards Club Members.Please accept my sincere apology for the shortcomings you experienced during your stay, particularly with the issues encountered with the cleanliness levels. Rest assured, your review will be used to reconsider improvements needed. We give the utmost...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Exceeding your expectations is always our goal at the Holiday Inn International Airport hotel! Conveniently located one mile from the San Antonio International Airport we can quickly welcome you after your flight with complimentary transportation. Just seven miles from downtown San Antonio, Texas; the famous Alamo, San Antonio Riverwalk Henry B. Gonzalez Convention center. We area across the street from stylish shopping at the NorthStar Mall and minutes from the Quarry Market. This hotel is undoubtedly the choice of both leisure and business travelers. Revitalized from a multi million dollar renovation we are equipped to accommodate your every need. Unwind in your room complete with free high-speed Internet, executive work area, refrigerator, microwave, and pay-per-view capabilities catering to needs from doing that presentation to watching the latest movies released. Even relax at our refreshing pool or work up a sweat in our wellness room.Explore your choice of dining experiences with selections of our relaxing Bravo Bar & Grill or the Java Express serving tempting dishes for breakfast, lunch and dinner, or room service, while in the Lobby Deli, Starbucks coffee can be enjoyed. We go beyond superb, deluxe amenities and exceptional hospitality! For business or pleasure, the Holiday Inn San Antonio International Airport hotel is one of the best lodging options in San Antonio. ... more   less 

Additional Information about Holiday Inn San Antonio International Airport

Address: 77 NE Loop 410, San Antonio, TX 78216-5822
Region: United States > Texas > San Antonio
Price Range: $118 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn San Antonio International Airport 3.5*
Number of rooms: 397
Reservation Options:
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Also Known As:
Holiday Inn San Antonio International Airport Hotel San Antonio
San Antonio Holiday Inn
Hotel Style:
#98 Family Hotel in San Antonio
#102 Business Hotel in San Antonio
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Questions & Answers

Questions? Get answers from Holiday Inn San Antonio International Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't know about other rooms but room 509 was disgusting. Avoid it at all cost.”
 of 5 bubbles 2peripatetics, 18 Sep 2016 | Read review
“Executive rooms were comfortable”
 of 5 bubbles Obakeiro, 7 Sep 2016 | Read review
“Top floors are quieter”
 of 5 bubbles ArmandoA768, 8 Aug 2016 | Read review
“They make you fill out all this stuff about the hotel rooms, but we are local and just used the event services.”
 of 5 bubbles , 26 Jul 2016 | Read review
“Just like any hotel...if you don't like noise...avoid the area around the elevator or ice machines”
 of 5 bubbles STEVEP395, 18 May 2016 | Read review
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