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Marriott Plaza San Antonio

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Marriott Plaza San Antonio
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753 Reviews from our TripAdvisor Community

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Showing 741: English reviews
Austin, Texas
Reviewed 13 May 2014

My husband and I went to San Antonio for our anniversary. I like staying at Marriott hotels because there are no surprises. The rooms and hotel have always been great. The Marriott Plaza was awesome. We had a very spacious room with a king bed and a balcony. I've never stayed at a hotel with a balcony so this was...

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Helpful?
Thank Reeneebug
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Reeneebug, Thank you for sharing your experience during your recent stay at the Marriott Plaza. We strive to not only meet but exceed each guests expectations. I am so happy that the service you encountered was wonderful and that you loved thr grounds and how peaceful it was. I sincerely apologize for the elevator issue you encountered. I have...

London, United Kingdom
Reviewed 11 May 2014 via mobile

This hotel was just perfect. We arrived early and although the room wasn't ready the wonderful girl behind the desk stored our bags while we took the short walk for lunch on the river walk. We returned to the hotel an hour later and the lady immediately recognised us and had our keys ready. She was so friendly it's a...

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Helpful?
Thank Mjcleeds
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Mjcleeds, Thank you so much for taking the time to share your experience while staying with us at Marriott Plaza San Antonio. Thank you so much for the accolades for our team and the servie they provided. We have shared your review with the entire team in our newsletter. I am also thrilled you enjoyed the location and the...

Texas
Reviewed 4 May 2014 via mobile

While this hotel is nice and clean, and the staff was very friendly and accommodating---the noise level of the guests in the outdoor pool was a little much. Given the younger guests screaming and hollering past 11pm in the outside pool area, It would have been appropriate for hotel management to ask them to keep it down. We "pricelined" this...

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Helpful?
Thank momtomonkeys
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear momtomonkey's, Thank you for your feedback in regards to your recent stay with us. I apologize we were unable to grant the king bed request. We do our best to accommodate each and every guest’s requests whenever possible. I am sorry for the inconvenience. I also apologize for any noise in the pool area. Our quiet hours are at...

Minneapolis, Minnesota
Reviewed 30 April 2014

Stayed here for a girls weekend what a disaster. Not enough staff in the SMALL hotel bar we were there during Fiesta and one would think that they would have had extra staff. No Pool staff (ad states seasonal pool bar we were there end of April and I would think that was the season). Took forever to get anyone...

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Helpful?
2Thank girlsstay
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Valued Guest, Thank you for sharing your feedback. I am shocked reading your review and sincerely apologize for the experience you had while you were here. I have shared your comments with our leadership team to take action. Our pool bar does not open until Memorial Day. I apologize for any inconvenience this may have caused. I am happy...

Schertz, Texas, Usa
Reviewed 28 April 2014

I'm a blogger on Marriott, Trip Advisor and Social Media (FB and twitter), for all the great things Marriott has been and for any poor accommodations. First of all, we felt in love with Marriott Plaza. It's a beautiful, relaxing, convenient for our needs when we stay there in April. This year was totally an unpleasant one. I am a...

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2Thank AFRIBBONS
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on Trip Advisor. I sincerely apologize that your experience was not what it was merely a year ago. I do not think this is the norm for our hotel as expressed in several other reviews but your experience greatly concerns me. As a Marriott and my expectations...

Houston, Texas
Reviewed 24 April 2014

The staff was very accomodating and service was exceptional. I stayed at the Marriott Plaza on a mini vacation and was so happy and relaxed there that I was sad to have to check out. Clean rooms and great service is what sets this hotel above the rest. I will definitly plan another trip there in the near future. Really...

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Helpful?
Thank Steve M
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Steve M., Thank you for taking the time to share your experience during your recent stay at the Marriott Plaza San Antonio. I am so delighted you enjoyed your mini vacation and thank you so much for choosing to stay at our Marriott. Thank you so much for the accolades for the service you received and I will be...

Reviewed 14 April 2014

The staff in the restaurant, at the front desk, housekeeping,security, and banquet staff were fabulous to work with, very accommodating and friendly. However, the management staff doesn't seem to be very organized. We had a military reunion there in April and had to deal with 9 different people to get everything set up. They have big titles but no authority,...

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Helpful?
Thank Wirelessrv
Maria M, Director of Sales at Marriott Plaza San Antonio, responded to this review

Thank you for taking the time to give us your gift of feedback. Your comments are taken constructively and will assist us in improving our guest satisfaction. Please accept our sincere apology for the delay in response and the lack of follow through in relaying your Catering changes. We too are very disappointed that your expectations were not meet and...

Dallas, Texas
Reviewed 13 April 2014

Stayed here again after many trips to San Antonio. Like this property due to its location and the staff who treat you like a welcome guest. Rooms are clean, comfortable. This property has old world charm and character, including the peacocks in the courtyard that roam freely. The mom just had three chicks that follow her everywhere and the dad...

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Helpful?
Thank Warren B
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Warren B., Thank you so much for your review of your recent stay with us. I was so excited to read that we are your favorite San Antonio Marriott. It is truly our pleasure to be of service and we are all thrilled with your comments. Thank you so much for the accolades. The property is very unique and...

Austin, Texas
Reviewed 13 April 2014

Love the ambiance of the hotel. Ask for an upper floor with a view of the pool and the peacocks. Would have given it a 5 star except for the food. Do not get the tortilla soup - it tastes like it came out of a can of stewed tomatoes with tortilla strips thrown on top.

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Helpful?
Thank Trish A
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear Trish A., Thank you so much for taking the time to share your review of your recent stay. I am so happy that overall you had a great stay. Thank you for your feedback regarding the soup at the restaurant. This has been passed along to our Chef to research. I appreciate you letting me know so we can...

Los Angeles, California
Reviewed 4 April 2014

First time to this hotel, location is close to downtown and riverwalk. Front desk associates were very helpful, facility is clean and quiet. Room was clean and comfortable on 2nd floor. Will stay here again when coming back to town.

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Helpful?
Thank John S
Maria M, General Manager at Marriott Plaza San Antonio, responded to this review

Dear John S., Thank you for choosing to stay with us at the Marriott Plaza. I am so happy to read you had a wonderful stay and thank you for sharing your experience. I am so pleased our team was helpful and friendly. Navigating around cities can be an experience and they do a great job at making sure we...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Anaqua Restaurant & Grille
Cuisines: American, Seafood
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Marriott Plaza San Antonio

Address: 555 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $267 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott Plaza San Antonio 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Marriott Plaza San Antonio Hotel San Antonio
Marriott San Antonio
San Antonio Marriott
Hotel Style:
#18 Luxury Hotel in San Antonio
#52 Family Hotel in San Antonio
#53 Business Hotel in San Antonio
#64 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Marriott Plaza San Antonio staff and other travellers.
5 questions
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2 months ago
7 months ago
Chicago, Illinois
over a year ago
League City, Texas

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Questions? Get answers from Marriott Plaza San Antonio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a courtyard room - quieter.”
 of 5 bubbles BJW329, 13 Feb 2017 | Read review
“Any room except 315! Really hard to sleep in that room.”
 of 5 bubbles chrislU6358PO, 1 Feb 2017 | Read review
“Don't choose this hotel.”
 of 5 bubbles rams802, 19 Jan 2017 | Read review
“1st floor courtyard will give you the properties peacocks and other birds walking on over to you while you enjoy your room service breakfast”
 of 5 bubbles karencombest, 29 Dec 2016 | Read review
“Try to get a room on 2-4 floor on the courtyard side with a balcony”
 of 5 bubbles TexasHawaiiFan, 27 Dec 2016 | Read review
5 of 5