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DoubleTree by Hilton San Antonio Downtown

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DoubleTree by Hilton San Antonio Downtown
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930 Reviews from our TripAdvisor Community

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Showing 895: English reviews
Reviewed 4 days ago NEWvia mobile

We are presently in our 3rd and final evening of our stay. We were greeted by the ever helpful staff of the San Antonio Doubletree. We are Honors Gold and were offered free breakfast buffets. Parking was expected to be $15 per day, but it was comped. We got free cookies and welcome bags. The Riverwalk is a 5-10 minute...

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Helpful?
Thank Lrosemore
adina g, Guest Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review

Dear Lrosemore , Thank you so much for your kind feedback , i appreciate it. I am delighted we were able to provide you with the perfect stay you truly deserve. We are happy to do whatever is necessary for your guests in order to have the best and most comfortable stay possible. I hope to host you again in...

Mantua, United States
Reviewed 6 days ago NEW

Having food restrictions can be tough when it comes to removing pork from the meals. And they went above and beyond to accommodate. The rooms were very clean and I loved the promptness of the shuttle. Will return!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank shabream
adina g, Public Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review

Dear shabream , Thank you for taking the time to comment about your recent stay with us , I appreciate your feedback. I am delighted we were able to provide you with the perfect stay you truly deserve , and that we were able to accommodate your food restriction needs. I look forward to hosting you again in the near...

Dallas, TX
Reviewed 6 days ago NEW

The rooms were not clean and there were stains all over the bedspread. DO NOT EAT AT THE RESTAURANT. It's awful. The burger we ordered left blood all over the plate and wasn't edible. The shrimp on the salad was also on the raw side. Luckily, the manager took care of the meal.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Dawn E
adina g, Guest Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review

Dear Dawn E, Thank you for taking the time to comment about your recent stay, i appreciate your feedback. I am humbly sorry we were not able to meet your expectations and that you experienced these matters at the restaurant tho i am glad the manager made it right for you. I do hope you will give us another chance...

Rio Hondo, United States
Reviewed 6 days ago NEW

The only knock I have in this hotel is the room we were given. It was clean, but the beds were so uncomfortable that they need to be replaced asap. Room 643. Its felt like it sunk in pretty bad making me wake up with a sore back and neck. Not my idea of a $140+ hotel stay. The bathroom...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank A2055QRjuanm
adina g, Guest Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review

Dear A2055QRjuanm, Thank you for taking the time to leave us feedback regarding your recent stay with us , feedback is crucial in order to correct and move forward in best practice possible. I am delighted we were able to meet your expectations , I would like to apologize for the matters you have experienced with the TV an the...

Palmyra, Pennsylvania
Reviewed 6 days ago NEW

this is the 3rd time I have stayed at this hotel and found my latest trip as good as my prior trips .only a minor problem with check in due to a busy x-mas- new year week . spend the extra money for the junior suite with balcony that over looks the pool area. it's a large room with sofa...

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Helpful?
Thank janice r
adina g, Guest Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review

Dear janice r, Thank you so much for your kind feedback , i appreciate it. I am delighted we were able to exceed your expectations and provide you with the perfect stay you truly deserve. I look forward to hosting you again in the near future. Have a wonderful week!

Houston, United States
Reviewed 1 week ago

Spent NYE and our anniversary weekend here. Enjoyed everything, very close to San Antonio hot spots. We were surprised with chocolate strawberries and champagne in our room and a hand written note from the staff!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Theresa B
adina g, Guest Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review

Dear Theresa B , Thank you so much for your kind feedback , i appreciate it. I would like to with you a happy new year and a happy anniversary!!! I t was our pleasure hosting you and we are HHonors to have you pick us to spend your celebrations. I look forward to hosting you again in the near...

Garland, Texas
Reviewed 2 weeks ago

This is my second time staying at this hotel and i absolutely love it. The staff is very courteous. Location is perfect 👌🏼. There is a police station literally next door so very safe. highly recommend it, great out door pool.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jeni S
adina g, Public Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review

Dear Jeni S , Thank you so much for your kind comment , i truly appreciate your feedback. I am delighted you felt safe and that we were able to provide you with a great location and service. I look forward to hosting you again in the near future. Have a wonderful week!

Cedar Park, Texas
Reviewed 2 weeks ago

I stayed here with my daughter and boyfriend just for an overnight stay. We were welcomed by an extremely friendly staff. We enjoyed our stay in a nice, clean room with very comfortable beds. Checkout was painless and we went on our way. I would reccommend this hotel to anyone!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kerrycW5623WG
adina g, Guest Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review

Dear kerrycW5623WG , Thank you for taking the time to comment about your recent stay with us , I appreciate your kind feedback. I am delighted we were able to exceed your expectations and provide you the perfect stay you truly deserve. I am so happy you found the staff to your liking. I look forward to hosting you again...

Reviewed 3 weeks ago

This hotel has very poor service. There is a lack of communication between the staff. The reservations were not managed correctly and the hotel lacks the general standard of a Hilton Hotel. Also, the management has not made any effort to resolve my issue and the contact information for the managers are basically useless because he never picks up the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Miebaka S
adina g, Guest Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review

Dear Meibaka s , Thank you for taking the time to comment about your recent stay with us , i appreciate your feedback. I am humbly sorry you did not experience the perfect stay you truly deserve and that you felt the staff was not to your expectations. I am happy to help with any matters you have questions or...

Humble, United States
Reviewed 3 weeks ago

The hotel was in a very good location. My experience with the check-in was excellent. The front desk representitive was very friendly and pleasant. They have a shuttle going to the tourist attractions although we didn't use it because we had a graduation to go to.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank folkertt844
adina g, Public Relations Manager at DoubleTree by Hilton San Antonio Downtown, responded to this review

Dear folkertt844, Thank you for taking the time to comment about your recent stay with us , I truly appreciate your kind feedback. i am so happy we were able to provide you with the perfect location and great costumer service. I wish you a merry Christmas and a happy new year!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover contemporary comforts in historic San Antonio at the DoubleTree by Hilton Hotel San Antonio Downtown. Set in San Antonio's central business district — less than 15 minutes from San Antonio International (SAT) Airport and with easy access to major interstates — this hotel is convenient to the Alamo, the Riverwalk and surrounding Texas military facilities. Park out of the Texas sun in our shaded lot and catch this hotel’s complimentary shuttle throughout downtown. Enjoy a warm cookie and a warm welcome always. ... more   less 

Additional Information about DoubleTree by Hilton San Antonio Downtown

Address: 502 W Cesar E Chavez Blvd, San Antonio, TX 78207-4408 (Formerly Radisson Hotel San Antonio Downtown Market Square)
Region: United States > Texas > San Antonio > Avenida Guadalupe
Price Range: $155 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Antonio Downtown 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Priceline and TripOnline SA so you can book your DoubleTree by Hilton San Antonio Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Antonio Downtown Hotel San Antonio
Radisson San Antonio
San Antonio Radisson
Hotel Style:
#65 Romantic Hotel in San Antonio
#89 Family Hotel in San Antonio
#97 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton San Antonio Downtown staff and other travellers.
5 questions
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S��͏D"
over a year ago
Katy, Texas
over a year ago

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Questions? Get answers from DoubleTree by Hilton San Antonio Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“junior suites with balcony over look the pool and courtyard .”
 of 5 bubbles janicer506, 10 Jan 2017 | Read review
“All the rooms are about the same in terms of view/quietness.”
 of 5 bubbles Goosebump6, 12 Dec 2016 | Read review
“All rooms I have had at this hotel have been wonderful”
 of 5 bubbles racheller2015, 11 Nov 2016 | Read review
“Ask for a room away from the elevators and vending machines.”
 of 5 bubbles DebbieJ869, 19 Oct 2016 | Read review
“Rooms facing UTSA college of architecture are quiet.”
 of 5 bubbles enriquel406, 17 Oct 2016 | Read review
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