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DoubleTree by Hilton Hotel San Antonio Airport

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Traveller (139)
Room & Suite (62)
Dining (7)
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Overview
  • Excellent36%
  • Very good26%
  • Average20%
  • Poor12%
  • Terrible6%
Travellers talk about
“double tree”(83 reviews)
“northstar mall”(16 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel San Antonio Airport
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel San Antonio Airport
Special Offer: Double Points, Every Stay
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Rooms
Jul. 9Jul. 10
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,254)
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All reviewsdouble treesan antonio airportnorthstar mallwarm cookiesnorth star mallshuttle servicevery nice hotelfront desk staffupon checkbusiness tripeasy accessconferencefreewaycheckindowntowntexas
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11 - 15 of 1,186 reviews
Reviewed 3 weeks ago

My family and I have stayed at thia hotel over 10 years. We love everything about it. Only wished they had suites for families with children who want privacy as a couple. Keep that in mind....thanks..More

Review collected in partnership with DoubleTree by Hilton
Thank anessaadonis
Response from Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio AirportResponded 3 weeks ago

Dear Guest, Thank you for your compliment. You are correct, most of our suites, are not separated; the living and bedroom area. However, we do have some connecting rooms. Please come to stay with us again. But I would love the opportunity to resolve any...More

Reviewed May 18, 2018

Easy access on and off the freeway- walking distance to the mall- has a shuttle for convenience. Cookies, water and courtyard with the fountains at the lobby and by the pool are a plus. Plus the people such as Prapai- she made my stay more...More

Review collected in partnership with DoubleTree by Hilton
Thank 993ednah
Response from Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio AirportResponded 4 weeks ago

Dear Guest, Thank you for sharing your experience. We strive to share the light and warmth of hospitality. Please stay with us again. Yours in hospitality, Callan H General Manager

Reviewed May 16, 2018

Hotel is showing age, lobby, elevators and rooms hot. After first night we heard AC was not working properly, but never addressed to guest in a professional or apologetic way. I was not able to print tickets for the graduation we attended because the computer...More

Review collected in partnership with DoubleTree by Hilton
Thank jsalazar2018
Response from Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio AirportResponded May 17, 2018

Dear Guest, Please accept my apology. We value you and your business. Please feel free to give me a call directly about your stay. I can be reached at 210-366-2424. We have corrected the computer in the business center and our air conditioning is being...More

Reviewed May 14, 2018

Stayed at hotel for a conference. Multiple co-workers stayed here too and all had issues with cooling system. It was hot in the rooms and had to open windows and doors to get somewhat of a breeze. Was reported to front desk but during week...More

Review collected in partnership with DoubleTree by Hilton
Thank christinakM9942DE
Response from Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio AirportResponded May 14, 2018

Dear Guest, Thank you for allowing us to host your training. I certainly apologize for any air conditioning issues. We strive to insure our guests are comfortable with all aspects of their stay. Please accept my apology and know we will get this corrected. I...More

Reviewed May 14, 2018 via mobile

I’ve stayed here many times before and it’s usually great but not this time.it was absolutely horrible! The halls were stuffy and so was my room. When I complained someone came out to check the a/c and said it was fine. The guy at the...More

Thank Msanch1309
Response from Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio AirportResponded May 14, 2018

Dear Guest, I truly apologize. I am looking to correct the issue you mentioned but I really would like to narrow down which guest room you are speaking about. Please give me a call at 210-366-2424. Our goal is for all of our guests to...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$108 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Green Hotel in San Antonio
#27 Best Value Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$108 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Green Hotel in San Antonio
#27 Best Value Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (139)
Room & Suite (62)
Dining (7)
Pool & Beach (7)
Business Centre & Event Rooms (5)
Questions & Answers
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bhoobler
August 27, 2016|
AnswerShow all 3 answers
Response from RCGSAT | Property representative |
Greetings from San Antonio! Thank you for your question and looking into our hotel, unfortunately our shuttle does not go as far as the Henry B. Gonzalez Convention Center. The hotel provides transportation within a two... More
0
Votes
paigeypoo22
June 1, 2016|
AnswerShow all 7 answers
Response from Callan H | Property representative |
We will be happy to accommodate you.
0
Votes
Wayne B
November 4, 2014|
AnswerShow all 5 answers
Response from Callan H | Property representative |
Dear Guest, We offer our gold members several amenities but we do not provide a formal reception. Thank you, Callan H
0
Votes
Room Tips
"If you are a HH member you can get a room in the 4th floor where we stayed and it can be a little bit better..."
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"Not facing the interstate, best face courtyard area."
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"Pool view is nice, rooms facing the highway are awful and loud."
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"Find a different hotel"
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