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DoubleTree by Hilton Hotel San Antonio Airport

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991 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel San Antonio Airport
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Showing 931: English reviews
Wichita Falls, Texas, United States
Reviewed 16 April 2016

The room was OK, but the extra items I asked for was not provided. The beds although comfy, they were a little too springy and loud. The pillows were too soft. I was able to sleep, but that was probably because I had drank a little before going to bed. I will say it was very clean and I would...

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Helpful?
Thank Danny S
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and we do strive to provide a clean room. I am sorry we missed your additional requests. Please accept my apology and know we will work to insure this is corrected. Yours in hospitality, Callan

San Francisco, United States
Reviewed 14 April 2016

The property has poorly designed rooms (door). You can see into the room from the outside. There was internet outage during weekend of stay. Front desk staff did not offer alternatives or asked what they can do to assist.

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Helpful?
Thank Eddie M
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and I apologize for the trouble you had with our guest internet. We employ a service to insure our guests get on line and have a great experience. I apologize they did not handle the outage appropriately. We will follow up on this. Yours in hospitality, Callan H

Houston, United States
Reviewed 11 April 2016

I travel a good amount each year (enough to earn Gold Status) and this was the worse hotel experience I've had. From the moment I walked into my room, the toilet was continuously flushing which on any other day/time wouldn't have been a huge inconvenience however, this was already past 9pm and I had a 5am meeting the following morning....

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Helpful?
Thank Diana P
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, I truly apologize for the poor stay you experienced. I will follow up on the plumbing issues, the noise, and the lack of follow through. I am confident your next stay would be something my staff and I would be proud to host. Please allow us another opportunity to regain your loyalty. Yours in hospitality, Callan H

Corpus Christi
Reviewed 10 April 2016

We have a lot of experience with this hotel (many return visits) and it has become our GO TO destination when in San Antonio. Free shuttle to shopping and dining is a big PLUS and has always worked very smoothly.

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Helpful?
Thank Delbert0110
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Becoming a "Go to" is our greatest compliment. Thank you very much, Callan H

Reviewed 6 April 2016

Great Experience and good service. I'll recommend the this hotel for the good prices and location. down side was a tinny balcony, but great view and easy access to hotel and only a 20 minute drive to downtown.

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Helpful?
Thank fernandogO5749JC
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and the review. We hope you will allow us to host your next stay soon. Yours in hospitality, Callan H

Newtownabbey, United Kingdom
Reviewed 3 April 2016

My wife and I always stay at the Doubletree when we visit San Antonio where we always find a great welcome especially by one of the restaurant staff who said welcome back on our first morning for breakfast even remembering where we lived. Our thanks also goes to Prapai on the desk who helped me obtain our boarding passes even...

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Thank gilmorha
Dallas
Reviewed 2 April 2016

I booked this hotel due to its proximity to family since we were visiting over Easter. I booked my room a couple months in advance, and noticed that the rate went down for the same days that I booked, so I canceled my previous reservation, and re-booked it for the lower rate. All was good, because I am an HHonors...

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Helpful?
Thank Matthew H
Troy, United States
Reviewed 2 April 2016

I chose this hotel for my recent stay based off of past experience. Thankfully, it lived up to my memory. My big things for hotel stays are that they are clean, safe, and professional. This hotel met all three requirements very well! In addition, it is a lovely hotel with a great restaurant and a friendly, competent bartender. It's convenience...

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Helpful?
Thank Jenny O
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, I am very thankful to host your stay and receive your feedback. Please drop by again soon. Yours in hospitality, Callan H

Rockport, Texas
Reviewed 1 April 2016

I was familiar with the Doubletree since I had lived in San Antonio and our company used their facilities quite often for meetings. I was extremely pleased with the room and service rendered on this stay for personal reasons.

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Helpful?
Thank the3kanes
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and please come again. Yours in hospitality, Callan H

Allen, United States
Reviewed 28 March 2016

Hotel is great value and very nice. Breakfast in restaurant is great, but lunch and dinner are awful - worst food I have ever had in a hotel. I would stay here again, but not each dinner in the restaurant.

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Helpful?
Thank Nancy S P
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and we appreciate your feedback. We will also work to improve our lunch and dinner offerings. I truly apologize for this part of your experience. We are excited to host your next stay and I am confident my staff and I will provide a stay we would be proud to host including...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more   less 

Additional Information about DoubleTree by Hilton Hotel San Antonio Airport

Address: 37 NE Loop 410, at McCullough, San Antonio, TX 78216-5822
Region: United States > Texas > San Antonio
Price Range: $137 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel San Antonio Airport 3.5*
Number of rooms: 291
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Travelocity, Orbitz, Expedia, Hotels.com, Cancelon, Priceline and Odigeo so you can book your DoubleTree by Hilton Hotel San Antonio Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree San Antonio
San Antonio Doubletree
Hotel Style:
#6 Green Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel San Antonio Airport staff and other travellers.
4 questions
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San Antonio, Texas
Dallas, Texas
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Patio views are nice”
 of 5 bubbles edkiii, 19 Nov 2016 | Read review
“Avoid room 506 at all cost!”
 of 5 bubbles INCOGNEETA, 4 Nov 2016 | Read review
“Higher floor are quieter.”
 of 5 bubbles 1ST-MEXICAN-GIRL, 24 Aug 2016 | Read review
“ask for room near elevator. It's a lot of walking back and forth”
 of 5 bubbles jennifermS5828LM, 3 Aug 2016 | Read review
“corner suites are large and quiet.”
 of 5 bubbles ashleytM993WU, 22 Jul 2016 | Read review
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