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DoubleTree by Hilton Hotel San Antonio Airport

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DoubleTree by Hilton Hotel San Antonio Airport
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1,013 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel San Antonio Airport
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Showing 951: English reviews
Houston
Reviewed 23 March 2016

first thing it took for ever too check inn to this place over 45 mins that's crazy no matter what,2nd we are diamond members so we used our points they gave us a room way on top floor and it was way in bck,we have on our membership low floor only room was ok but the bathrooms is way too...

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Helpful?
Thank Sherif J
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for your feedback. We do appreciate the opportunity to learn and improve. I apologize for the difficulties with your stay and I am confident your next stay would be remarkable. I will follow up with our staff to improve the check in process and room choices. Yours in hospitality, Callan H

Rehoboth, Massachusetts
Reviewed 23 March 2016

knowing that we were arriving late, we contacted property directly (in advance) and were told to proceed to the shuttle pick up area and simply call for transport. we arrived, proceeded to pick up area and called, the phone rang for 10 minutes, when finally answered we were told the shuttle was on the way. half hour later, when we...

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Helpful?
Thank michael p
United States
Reviewed 22 March 2016

It was my only choice in the area, but it was not bad at all. Actually a surprise. Staff was amazing in all of the hotel areas. They went above and beyond to make you feel welcome. That made the other minor things look insignificant. Those other were the current state of few things that need to be refreshed or...

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Helpful?
Thank MADWORKER
United States
Reviewed 22 March 2016

This is a very old structure hotel, but still a good stay if you have no other choice close to the main attractions in San Antonio. The staff was excellent and went above and beyond to get all I asked for. This was not my first choice, but I'm glad it worked out. Some items in the rooms need some...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank MADWORKER
Michigan, United States
Reviewed 21 March 2016

The room was not clean, shower did not drain properly and took multiple requests to correct, bed was bowl shaped, window curtains were falling down...I thought Double Tree had higher standards...I know I do. At this price point, I expect more that Motel 6 quality.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Daniel F
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and taking the time to tell us about our mistakes. My staff and I fully realize we did not meet our own standards during your stay. Please accept my apology. I know my staff and I are committed to creating a rewarding experience and we will strive to exceed your expectations and...

Melbourne
Reviewed 18 March 2016

Very old hotel, good location, but hotel needs upgrading. Room was not up to par, needs new bedding. Bathroom tile behind toilet was broken and cracked. Had an outside room, with a glass door, which was a security issue to us. Noisy refrigerator, never was fixed.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank FoodCritic1Melbourne
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for your feedback. We realize taking the time out of your schedule provides us an opportunity to improve. Please accept my apology for the poor stay. We will correct the broken tile and the refrigerator noise. Doubletree is also introducing new bedding by the end of 2016. Please come to stay with us again. Yours in...

Vancouver, British Columbia
Reviewed 17 March 2016

The location is close to the airport but suffers no airport noise. The rooms are huge compared to New York but standard sized compared to regular America. The Tex Mex decor is a welcomed treat and the courtyard is a pleasant sight. The room was fine (not dirty, comfortable). Hotels are generally not very expensive in San Antonio compared to...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank daniellR2001KW
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for your review and for staying with us. We welcome you back at every opportunity. Yours in hospitality, Callan H

Laredo, Texas, United States
Reviewed 14 March 2016

We were reluctant to stay since we always stay in the Embassy Suites, but found the hotel to be more than adequate. A number of updates need to be done throughout the hotel. Particularly, the carpets in the common areas are in need of immediate replacement. It also needs some help with decorating. However, the room was clean and comfortable,...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Nancy D
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and we appreciate your feedback. We replaced the hallway carpet in early 2015, as well as, the lobby carpet. I apologize for any challenges the design has caused during your stay. We hope you will stay with us again and we hope to exceed your expectations. Yours in hospitality, Callan H

Flowood, Mississippi
Reviewed 12 March 2016 via mobile

I booked a king room. When I got there, I was told there were no more king rooms so my room was changed to a queen with a coupon for a free breakfast to make up for the inconvenience. My room was a complete disappointment as it looked like a janitors closet that had been turned into a room: tiny,...

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Helpful?
Thank JD642
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, I truly apologize for the poor stay. We value our HHonor guests and I realize we did not properly take care of you during your stay. Our HHonor guests are special to us and we even provide an app to check in and choose your own room prior to arrival. We want to make you feel special and...

Raleigh, United States
Reviewed 12 March 2016

Very poor service during check in. I was the only one there at the desk and yet had to wait even though I could hear the front desk clerk chatting with a colleague. Was not told about breakfast or when or where. Others in my party got a free breakfast coupon but I did not even though I have a...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Benjamin P
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, I truly apologize for the poor service you received during check in. We offer complimentary breakfast or bonus points to our Gold and Diamond HHonor members. Please verify on your profile your choice but I apologize if you did not receive the proper benefit during your stay. We strive to exceed our guest's expectations. Please accept our apology...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more   less 

Additional Information about DoubleTree by Hilton Hotel San Antonio Airport

Address: 37 NE Loop 410, at McCullough, San Antonio, TX 78216
Region: United States > Texas > San Antonio
Price Range: $142 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel San Antonio Airport 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree
Hotel Style:
#6 Green Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel San Antonio Airport staff and other travellers.
4 questions
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San Antonio, Texas
Dallas, Texas
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“may want to get courtyard view room to be away from street noise, but wasn't bad”
 of 5 bubbles hungry-chief, 31 Dec 2016 | Read review
“Patio views are nice”
 of 5 bubbles edkiii, 19 Nov 2016 | Read review
“Avoid room 506 at all cost!”
 of 5 bubbles INCOGNEETA, 4 Nov 2016 | Read review
“Higher floor are quieter.”
 of 5 bubbles 1ST-MEXICAN-GIRL, 24 Aug 2016 | Read review
“ask for room near elevator. It's a lot of walking back and forth”
 of 5 bubbles jennifermS5828LM, 3 Aug 2016 | Read review
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