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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,523 Reviews from our TripAdvisor Community

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Showing 2,481: English reviews
Chicago, Illinois
Reviewed 3 days ago NEW

I attended a PPA conference in San Antonio and the Hilton was just what I needed. It was about a 5-10 min walk to the Convention center. I was able to pick up a WSJ or USA Today in the lobby on my way out. The rooms were clean and quiet. I think the biggest benefit was the lower lobby...

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Helpful?
Thank DDPage33
Houston, Texas
Reviewed 3 days ago NEW

I have been to San Antonio numerous times for business and personal trips, but there are other nicer hotels to stay at. The rooms have a fresh look despite the hotels exterior being somewhat drab looking. The lobby is small, and bar is okay. If you are looking for a convenient location to the River Walk and the convention center...

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Helpful?
Thank Texspike
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Texspike, Thank you for choosing to stay with us on your most recent visit to San Antonio! Being that we just completed our $35M renovation a few years ago, it is wonderful to hear that you found our redesigned guest rooms. In regards to parking in downtown San Antonio, you will notice that most hotels directly on the River...

Rochester, New York
Reviewed 3 days ago NEW

The Hotel is located right on the river and have rooms that overlook it. The hotel itself has some areas where it is showing it age but overall it was clean and comfortable. The food they served for the conference I was at was very good. I also ate dinner a few nights at the sports bar on the river...

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Helpful?
Thank HFFD
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear HFFD, We are so thankful for your recommendation! Providing you with a 5-star stay is always our goal, and we would love to know what areas of the hotel you felt were showing age. Being that we recently completed a massive $35M renovation in 2013, maintaining the facilities is of premier concern. With you assistance, we will host you...

SAn Antonio, United States
Reviewed 3 days ago NEW

Location Location Location. Right by the canal, walking distance to everywhere. Very clean and easy access from Airport. less than 10 mins from the Alamo. Came on a business trip and loved the place. Will recommend as a great holiday spot.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank devaroobinic
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Devarobbinic, It is wonderful to hear of how much you enjoyed our premier location, directly on the River Walk! Being in such a central position, we are also just steps from Southtown, a short ride to The Pearl and of course, the most service-oriented hotel on the River Walk. We hope to welcome you back for a personal trip,...

Richmond, Texas
Reviewed 4 days ago NEW

The breakfast was great and made better by the friendliness of the waiter Mr Anthony. A great way to start your day with a good breakfast and people who want to help you. That was nice! The entire holel staff was very nice. The staff of this hotel seemed to enjoy their jobs and therefore treated us very well as...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank True Q
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear True Q., We believe that your first meal of the day is the most important, and it is apparent that Anthony is living proof of how our team is always striving to exceed expectations. Whether you are staying for one night or one week, your comfort matters - just as you experienced. When you love what you do, it...

Savannah, Georgia
Reviewed 5 days ago NEWvia mobile

My wife and I needed a get-a-way after the birth of our 3 month old for our anniversary and San Antonio delivered. The hilton upgraded our room to river view prior to check in. Room was spacious and quiet. Fully equipped with a balcony. Conveniently located close to the river walk and many downtown attractions. Could not have asked for...

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1Thank Khakisnflops
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Khakisnflops, Thank you so much for choosing to stay with us for your San Antonio getaway! We all know how a new-born can keep both parents up for extended periods of time - this was a well-deserved break. We are so glad you had a spectacular time visiting our hotel and city and hope to welcome you back soon!...

Ottawa, Ontario
Reviewed 1 week ago

Hotel/accommodation in general A nice hotel with all the key amenities including several restaurants, meeting facilities, workout room and pool My room was large and well-appointed including a refrigerator, flat screen TV, large work area, safe and balcony. The fitness room is a bit small for the size of hotel, however it never seemed too busy. The fitness room has...

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Helpful?
Thank gerrybOttawa
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear gerrybOttawa, We are elated to read that you are already looking forward to your next stay with us! This is exactly what each of our team members aim for. Your detailed review will surely help other TripAdvisor users in realizing our hotel and elevated levels of guest service are one-of-a-kind! Safe travels, Zain Bidiwala Marketing and Communications Manager

Big Spring, Texas
Reviewed 1 week ago

Bed was very comfortable. Staff had to show us how to operate elevators. We stayed week before Christmas, so it was very chilly weekend. Our room was nice and warm. Room was very clean. We enjoyed the Pub right next to Hilton.

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Helpful?
Thank Paula J
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Paula J., It was our delight to host you! With the gleaming holiday lights along the River Walk, you chose a wonderful time to visit. We will be sure to convey your regards to the Durty Nelly's Irish Pub team! Happy new year, Zain Bidiwala Marketing & Communications Manager

Reviewed 1 week ago

We stayed at the Hilton and had an amazing experience. The breakfast was phenomenal and our very favourite was Olga Ramirez at the omelette station. She was so gracious and would quickly and efficiently make us delicious omelettes every morning. The staff was outstanding!

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Helpful?
Thank Pina S
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Pina S., Thank you so much for taking the time to share your experience at our property! Your compliments of Olga are very much appreciated and she will be elated to know what kind of impact she made on your stay. We look forward to hosting you again in the future! Safe travels, Zain Bidiwala Marketing and Communications Manager

Gulfport, Mississippi
Reviewed 1 week ago

Hotel staff were extremely helpful and accommodating at check-in and check-out. Was attending a conference at the convention center so didn't spend much time in the hotel. Our room was comfortable and clean. Would especially like to express my appreciation of Derek. He was professional and went above and beyond to help us.

Review collected in partnership with Hilton Hotels & Resorts
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Thank dianehX8250ZY
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear dianehX8250ZY, We will be sure to let Derek know of your compliments! It always puts a smile on our face when we read about how one of our team members makes a positive impact on a guests' stay, just as you experienced. The next time your travels bring you to San Antonio, you know we'll be here for you....

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $314 - $611 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Cheap Tickets, Travelocity, Priceline, Hotels.com and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
27 questions
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Minnesota
5 months ago
5 days ago
Huntsville, Texas, United States
20 days ago
Tampa, Florida
Findlay, Ohio

See all questions (27)

Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room on the River Side if vacationing (bit more money), if conference where you aren't in the room, don't bother.”
 of 5 bubbles DDPage33, 17 Jan 2017 | Read review
“Avoid the convention center side (west) for 2017 as their is a big project under construction.”
 of 5 bubbles Texspike, 17 Jan 2017 | Read review
“King room over Riverwalk”
 of 5 bubbles paulajI8609NG, 12 Jan 2017 | Read review
“Suites are roomy and sunny”
 of 5 bubbles , 11 Jan 2017 | Read review
“High rooms with west facing are better views than east.”
 of 5 bubbles kneescrape, 9 Jan 2017 | Read review
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