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Hilton Palacio del Rio

PricelineUS$182*
View Deal
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$254*
US$182*
Great Deal
US$189*
US$189*
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Hilton Palacio del Rio
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2,706 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Palacio del Rio
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Showing 2,659: English reviews
dover, New Zealand
Reviewed 6 days ago NEW

very very good service all round at Hilton river walk san antonio all staff gave more than needed for sure it was well above my expectations the hotel it self was very well presented and decorated in a beautiful manner and the location was perfect

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank graemed975
San Antonio, United States
Reviewed 1 week ago

Hotel was great, located on the Riverwalk made it easy access, to all the restaurants and exhibitions. Entire location was very clean and well maintained. The staff at the Irish Pub was amazing, food was delicious, staff was very professional and extremely helpful.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 670claudeq
Allen, Texas
Reviewed 1 week ago via mobile

I stayed at this hotel due to its proximity to the San Antonio convention center. The hotel is well maintained and located directly on the river walk. It is a little noisy and I was awoken by trains, sirens and motor cycles at various times over the three nights I stayed here. The restaurant was nice. Parking is off site....

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Helpful?
Thank HarveyOfAllen
Reviewed 1 week ago

Very nice hotel. We switched from another hotel that was way too far down the river and not close to all the action like this one. (Gabe at the front desk was extremely helpful.) The entire staff, including housekeeping went out of their way to make us feel like special guests. The hotel has been updated and was clean. It...

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Helpful?
Thank Lu S
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Hi Lu S., We are elated to read that you are already looking forward to your next stay with us! Providing you with an exception experience that fulfills all of your needs and wants is what we strive for each day. Our team will be extremely excited to read your kind words regarding our location, helpful staff and how you...

Antarctica
Reviewed 1 week ago

Stayed here because it was close to the convention center and was a Hilton property. The architecture is unusual, in that the hotel was built in pods and then assembled like a beehive. Oddly, the lounges closed early and the breakfast was very sub-par. Not sure I'd stay here again. I also found the hotel to be sorely lacking on...

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Helpful?
Thank JWHammer
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear JWHammer, We are sincerely apologetic for the sub-par experience you had at our hotel. It is our goal to exceed you expectations and it is apparent that this was not achieved. Even though our location is ideal for those attending conferences or wanting to enjoy the River Walk, we believe that true hospitality is the highlight of the property....

Redwood City
Reviewed 1 week ago via mobile

Very AWESOME hotel!!! The staff were very helpful and friendly!! Our room overlooked the Riverwalk and had a balcony!! Very good to get a balcony. Nice place to sit and watch the view!!! And get a cocktail from the lobby bar and sip it from your balcony!!! So peaceful and a GREAT place to start your trip to San Antonio!!!...

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Helpful?
Thank ni94603
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear ni94603, What a wonderful experience you had at our hotel! We are so glad to hear you enjoyed your stay, specifically our location, private balconies and friendly service. It would be our pleasure to welcome you back soon! Viva Fiesta, Zain Bidiwala Marketing and Communications Manager

Reviewed 1 week ago via mobile

We had an issue with our room and it was resolved within minutes. They have also added texting service to make sure you have someone available at all times of the day. Thank you, Eddie!! And thanks to the hotel! Great place to stay.

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Helpful?
Thank Amy T
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Amy T., We are so glad to read that the issue you experienced was short-lived and corrected immediately by our team. Your complete and total satisfaction is our mission and Eddie will surely be made aware of your kind wishes. Our hope is to welcome you back the next time your travels bring you to San Antonio. Safe travels,...

Reviewed 1 week ago

We had a great stay in San Antonio at the Hilton! We had Shannon as a server for breakfast and she was great! Also, Branda did a great job in cleaning our room and she helped us with a couple extra things we needed. We had great service from the front desk several times. They even gave me water when...

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Helpful?
Thank Shelly Z
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Shelly Z., It seems as though each team member you had the opportunity to interact with exceeded you expectations! We are thrilled to read of your great stay with us. Your compliments will surely be shared with the entire staff. Do return soon! Safe travels, Zain Bidiwala Marketing and Communications Manager

Asheville, North Carolina
Reviewed 1 week ago

Visited San Antonio in late February, 2017 and had a delightful stay at the Hilton Palacio del Rio. I asked for a river view and was given a great room overlooking the city and the river. It was quite high but the sunsets from the balcony were beautiful. The hotel restaurant is right on the river and though the food...

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Helpful?
Thank Karen D
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Karen D., We are so glad to read that you had a delightful stay with us! Your 5-star review of our team members and wonderful views are greatly appreciated. Also, we will be sharing your comments with our culinary team, so as to ensure we provide each guest with a memorable and valuable experience. Safe travels, Zain Bidiwala Marketing...

Charlotte, United States
Reviewed 1 week ago

I was staying here for business and a company meeting on site. The staff was very helpful. They were always close but not ever interfering. The rooms are comfortable and very quiet. The Hotel is located on the San Antonio River walk with all it's restaurants and entertainment. All in all this is a great hotel in a great location,...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank johnmZ3518FO
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear johnmZ3518FO, We cannot thank you enough for your glowing review of our property and team members! Your compliments will sure be shared with the entire team. Also, we would love to welcome you back in the near future. Safe travels, Zain Bidiwala Marketing and Communications Manager

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $243 - $560 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Travelocity, Hotwire, Hotels.com, Priceline, Cancelon, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#7 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
35 questions
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Minnesota
8 months ago
Saint Louis, Mo
3 months ago
Saint Louis, Mo
3 months ago
3 months ago

See all questions (35)

Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a riverwalk room, otherwise you will be looking at a large construction site.”
jharris77, 29 Apr 2017 | Read review
“Loved the river front view”
990shellyz, 21 Apr 2017 | Read review
“ask for a River view. The rooms higher up are not more expensive and all the rooms have balconies (a great benefit)”
karend994, 21 Apr 2017 | Read review
“Excellent housekeeping service and more. Thanks Armandina😊”
luzmarin7, 20 Apr 2017 | Read review
“All rooms have a balcony, which is so cool!”
Anna51198, 18 Apr 2017 | Read review
5 of 5
Priceline
US$182* /night
View Deal
Booking.comUS$189
Hilton.comUS$189
HotelQuicklyUS$254
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Prices are for 1 room, 2 adults
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