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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,573 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Palacio del Rio
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Showing 2,530: English reviews
Louisville
Reviewed 1 week ago

This is a great hotel to stay at because of the walking distance to the river and restaurants. The rooms are spacious and very clean and the staff there are extremely helpful. I would recommend this hotel to anyone who wants a place to stay centrally located in Downtown San Antonio.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ronda K
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ronda K., We greatly appreciate your kind words and detailed review. Our location truly does lend itself to being the best available on the River Walk. Close enough to all the attractions and just off the busiest section of downtown. Do return soon, Zain Bidiwala Marketing and Communications Manager

McKinney, Texas
Reviewed 1 week ago

My son stayed here for TMEA event. He forgot his formal attire and left it in the closet. I called and the security team (Eddie and Mario) found it and shipped it back same day. These guys were very helpful. sh

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Helpful?
Thank scotthodgin
Houston, Texas
Reviewed 1 week ago

I am a Hilton Diamond member, and have been staying at the Hilton Palacio del Rio for over 25 years!! For many years now, I have received outstanding service from John Cardenas, Senior Office Manager. He has assisted me with my personal reservations for two annual conventions that I attend in San Antonio....both with room upgrades and special requests. He...

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Helpful?
Thank johnbenzer
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear JohnBenzer, WOW - that is all we can say in response to your glowing review of Nikka and John. Our General Manager will be reaching out to both of these Palacio shining stars to ensure your comments make it to them. We thank you for your continued loyalty to the property and we look forward to your return. See...

Decatur
Reviewed 1 week ago via mobile

Pros: Clean, comfy bed, on the Riverwalk, right in the center of everything Cons: You have to pay extra for internet, the room service food is NOT worth the price, parking is pretty pricey, and don't expect your deposit back anytime soon! We have been waiting 10 business days for our deposit back and still have not received it, the...

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Helpful?
Thank 834kendrac
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear 834kendrac, Thank you for the feedback. To address a couple of your concerns, our WiFi is free for all Hilton Honors members. To join the Honors program, there is also no fee. In regards to the hold, that is directly associated with your bank's procedures. We have seen guests receive the hold back within 3 days and as long...

Reviewed 1 week ago via mobile

The Hilton Palacio del Rio was a great hotel with amazing customer service. From the moment we got there Lacei did an excellent job of making us feel at home. The room was very clean, spacious, and very well decorated. The hotel was in a great location to all the fun attractions on the river walk.

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Helpful?
Thank Kelsey S
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Kelsey S., We are elated to hear of your brilliant stay with us! Our team members, Lacie included, really do strive to make you feel at home throughout the duration of your stay with us. Thank you, Zain Bidiwala Marketing and Communications Manager

Austin, Texas
Reviewed 1 week ago

Clean room- great job Sandra! Very honest here too, forgot an iPad and I got it back. I will come back to this hotel, very good service and close to many amenities. It was nice experience staying at this hotel.

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Helpful?
1Thank Ruby Y
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Ruby Y., We are so glad to hear your iPad was returned to you without delay! Our guests' property is more valuable than our own belongings. Trust breeds loyalty and that is all we need. Do return soon, Zain Bidiwala Marketing and Communications Manager

Paris, France
Reviewed 1 week ago

I am coming for Business trip since 13 years. The people was mostly the same with the very good service quality. The people reconize you and understand your fidelity. My special comment are for the Manager John Cardenas. This man in 13 years never said is a difficult or is a problem. All the time is extremely positif and said...

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Helpful?
Thank pcotelle
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear pcotelle, We cannot thank you enough for your kind review of our property and specifically, Mr. Cardenas! Superior service is our mission. Your comments will surely be shared with the entire team. Safe travels and return soon, Zain Bidiwala Marketing and Communications Manager

Round Rock, Texas
Reviewed 1 week ago

Fantastic stay for a moderate rate. We booked the riverwalk view King and it was exceptional. The rooms have all been updated with a clean modern and rich decor to include the hotels main and common areas. This hotel has wonderful amenities such as a great restaurant, bar, sundries shop that serves Starbucks, a sports bar on river level, self-parking...

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Helpful?
Thank bdt_11
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Thank you so much for reviewing and we look forward to welcoming you back!

Brick, New Jersey
Reviewed 2 weeks ago

I forgot some items in my room and I was contacted to return them to me. Very nice honest folks work here. Would recommend highly. Within walking distance of convention center and local restaurants and the Alamo.

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Helpful?
Thank Bob L
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Bob L., We are so glad to read of how our team went above and beyond to ensure your items were returned to you without delay! Additionally, your comments regarding our honesty and ideal location are sincerely appreciated. Was there anything we could have done differently to provide you with a true 5-star experience? Our goal is always to...

Elmhurst, Illinois
Reviewed 2 weeks ago

They provided towels in the room with large yellow stains - disguisting. I asked for additional coffee and conditioner that they didn't provide - the rooms were noisy at night. But the bed was comfortable

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank 880danaw
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear 880danaw, It is apparent that we fell short of exceeding your expectations, and for that we apologize. We always look to ensure you the perfect stay, but it seems as though we dropped the ball during your visit. Our housekeeping team will surely be notified of your experience, so as to make sure that this never happens again. We...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $304 - $618 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
29 questions
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Minnesota
6 months ago
Saint Louis, Mo
24 days ago
Saint Louis, Mo
24 days ago
1 month ago
Huntsville, Texas, United States
1 month ago

See all questions (29)

Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request view of River walk. Rooms with convention center view are noisey”
 of 5 bubbles bdyfxr2017, 21 Feb 2017 | Read review
“River side is awesome. Lovely balconies”
 of 5 bubbles timv718, 20 Feb 2017 | Read review
“Riverview side”
 of 5 bubbles dannylP874RR, 19 Feb 2017 | Read review
“If you want a river view, make sure you request a room further away from the huge water treatment plant directly across from the hotel.”
 of 5 bubbles sj9595, 15 Feb 2017 | Read review
“Ask for a river view room on one of the higher floors for a fantastic view!”
 of 5 bubbles suzannerB8570XL, 15 Feb 2017 | Read review
5 of 5