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Hilton Palacio del Rio

PricelineUS$282*
View Deal
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$370*
US$282*
Great Deal
US$289*
US$289*
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Hilton Palacio del Rio
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2,696 Reviews from our TripAdvisor Community

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Showing 2,649: English reviews
Shippensburg, Pennsylvania
Reviewed 19 March 2016

If you are looking to explore the Riverwalk in San Antonio, you can't find a more convenient location. The hotel elevator will drop you right on the Riverwalk and you can walk to the Alamo among other attractions. The staff was very attentive and overall this was a great experience. A bit pricey, but worth the money.

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Helpful?
1Thank pugpower
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear pugpower, We greatly appreciate you taking the time to review your stay with us and for the kind words regarding our location and staff. Being right on the river, our guests have the rare luxury of experiencing all that the River Walk has to offer 24 hours a day, just as you experienced. Our goal is to provide the...

Austin, Texas
Reviewed 18 March 2016

My two boys and I spent several days at the Hilton for Spring Break, The hotel is gorgeous, located in the middle of all the fun attractions in San Antonio. The staff were attentive and went overboard to be friendly. A special shout out to Noel Santiago. I left three items in my room when I left. She mailed them...

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Helpful?
1Thank Komalley124
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Komalley124. Thank you so much for choosing to stay with us while on spring break, and for taking the time to review your experience! We are happy to hear that your personal items were returned to you without delay. Then again, our loss prevention team is one-of-a-kind when it comes to ensuring each guest leaves our hotel with all...

Denver
Reviewed 17 March 2016

Outside of the 4 & 5 star Hawaii hotels where I have held meetings / events, the Hilton Palacio del Rio has the highest quality staff I have found!! From the moment you step from the cab to the moment you check out, every staff member to a person was engaging, professional, helpful, thoughtful and extremely efficient!! Derek Butler brought...

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Helpful?
3Thank Patty P
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Patty P., We are honored to recieve such a high recommendation from you and are glad to read of how flawless your experience at our property was. Your compliments of our team will surely be conveyed to each of them, as we continue on our path to service excellence. Our goal is to ensure each meeting planner has an...

kansas city
Reviewed 17 March 2016 via mobile

My wife made all the reservations for this trip. She hit a home run with the Hilton Del Palacio. While pricey, you can't beat the location on the river, exceptional service, and friendliness of the staff. We received a welcome text message from staff before we even arrived. Surprisingly, it's monitored. I replied with questions and they gave quick responses....

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Helpful?
2Thank mehink
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Mehnik, It sounds like your wife received an A+ for planning this River Walk trip! We are so glad you enjoyed your time with us. We will be sure to share your wonderful compliments of Shannon, Sheila and the rest of our team. Our team members are some of the best in the business and it is great to...

Reviewed 14 March 2016

Joe and his wife are fabulous! WeDriveTX is the best ground service we've ever used. Had a group of high school students in San Antonio last week. Joe was on top of everything! Really friendly, full of great information, and made moving around so easy. Their vehicles are top of the line and their prices are great. Will definitely stay...

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Helpful?
2Thank Lisa B
Zain B, Guest Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Lisa B., Thank you so much for taking the time to recognize Joe and Katherine for their wonderful hospitality. They are some of the nicest and most knowledgable people we knnow and it's great that you were able to take a ride with them. Our staff is one-of-a-kind and we feel lucky to have them serving our guests. Do...

tyler. texas
Reviewed 14 March 2016

this hotel was built in 1968 but has been beautifully updated. it is in one of the best locations on the riverwalk and close to many attractions. the restaurant has good food and the rooms are comfortable. the only drawback is that there is no parking on property so parking is a pain unless you valet and valet parking was...

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Helpful?
3Thank tylerman19
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear tylerman19, Thank you so much for taking the time to share your experience with the TripAdvisor community! We greatly appreciate your recommendation of our property's location, wonderful culinary options and comfortable guest rooms. In regards to parking, with the limited space available in the area we are always striving to make your stay as worry-free as possible, thus our...

Dallas, TX
Reviewed 13 March 2016

You typically know what to expect when you stay at a Hilton, standard decor, good service and pretty much the same city-to-city. I have not stayed at this location in many, many years. What a treat! The decor was new and modern, the elevators were very futuristic (no buttons inside), the bed was really comfortable and the service was over-the-top....

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Helpful?
4Thank DallasMeetingPlanner
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear DallasMeetingPlanner, We greatly appreciate your perfect rating of our property! It is great to read that you were finally able to experience our recent renovation and all of the upgrades you mentioned. Our Terrace Garden is about to go under a major renovation and our River's Edge Cafe just completed it's patio transformation. We look forward to having you...

Reviewed 11 March 2016 via mobile

Stayed for fourth year in a row for robotics competition. This year our team had dinner in a conference room. Shannon served our room and was a joy. We added a couple and changed the time for dinner - twice. Shannon handled it all without any issue. Will definitely come again.

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Helpful?
3Thank Kimberly C
Zain B, Guest Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Kimberly C., Thank you so much for taking the time to recognize Shannon and her most hospitable demeanor. She was recently recognized by our team for her amazing ability to satisfy each and every guest, and we will be sure to share your well wishes with her. We greatly appreciate your loyalty to our hotel and we look forward...

Commerce Township, Michigan
Reviewed 11 March 2016

We thoroughly enjoyed out visit to this Hilton on the River Walk in San Antonio. The hotel is located right on the River Walk and it is within walking distance of everything in the downtown area. The rooms were very clean and quiet. We received complimentary breakfast because we are Hilton Honors members and the breakfast was delicious. The service...

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Helpful?
3Thank Michiganhoney
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Michiganhoney, Thank you for taking the time to review your stay with us. We are always aiming to provide our most loyal HHonor members with an impeccable experience. Your comments have been handed off to our front office director, so as to ensure all upgrades are communicated upon arrival, or lack thereof. We greatly appreciate your feedback and loyalty...

San Antonio, Texas
Reviewed 11 March 2016

one my my room keys did not work, and the server who brought our snacks was kind enough to offer to go get a working key. I did not expect it, and she was very professional about providing this extra convenience for us.

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Helpful?
2Thank Bill A
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Bill A., Thank you so much for taking the time to recognize our helpful staff! We look forward to hearing about wonderful interactions and this one definitely fits the bill. We hope to see you the next time you find yourself in San Antonio! Best wishes, Zain B.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $235 - $554 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Booking.com, Hilton Hotels Direct, Priceline, Travelocity, Expedia, Hotels.com, TripOnline SA, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#7 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
34 questions
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Minnesota
8 months ago
Saint Louis, Mo
2 months ago
Saint Louis, Mo
2 months ago
3 months ago

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Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loved the river front view”
990shellyz, 21 Apr 2017 | Read review
“ask for a River view. The rooms higher up are not more expensive and all the rooms have balconies (a great benefit)”
karend994, 21 Apr 2017 | Read review
“Excellent housekeeping service and more. Thanks Armandina😊”
luzmarin7, 20 Apr 2017 | Read review
“All rooms have a balcony, which is so cool!”
Anna51198, 18 Apr 2017 | Read review
“great location”
trishcoxnh, 14 Apr 2017 | Read review
5 of 5
Priceline
US$282* /night
View Deal
Booking.comUS$289
TripAdvisorUS$289
HotelQuicklyUS$370
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*Disclaimer
Prices are for 1 room, 2 adults
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