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Hilton Palacio del Rio

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Hilton Palacio del Rio
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2,706 Reviews from our TripAdvisor Community

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Showing 2,659: English reviews
West Palm Beach, United States
Reviewed 7 March 2016

Awesome hotel and amenities on the riverwalk in San Antonio, highly recommended! Close to the convention center and the mall. Directly on the riverwalk and not far from the airport. Hotel interior was recently remodeled and is very nice!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Timothy S
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Timothy S., We are so glad to hear that you enjoyed our property and recent renovations! Our goal is to ensure each guest has a phenomenal stay and it seems as though we achieved this during your visit. Also, you're correct; our location is ideal for those whom want to easily access all that downtown San Antonio has to...

San Antonio, United States
Reviewed 7 March 2016

The rooms were clean, everything worked (even the complimentary internet) and the staff was very friendly & accommodating. It's also right on the Riverwalk and convenient to many of the San Antonio attractions; within easy walking distance (for this mildly mobility impaired middle-aged guy) to the Alamo & other museums. Very picky sleepers might not like the train & beeping...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Michael W
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Michael W., Thank you so much for taking the time to review your stay with us. We will be sure to let our staff know about your wonderful interactions with them, as every bit of motivation helps us continue to WOW our guests on a daily basis. We look forward to having you back in the future! Best wishes,...

Brick, NJ
Reviewed 6 March 2016

I stayed here for business as I had a conference at the convention center. The rooms are very nice and my included a balcony. I could see the Riverwalk from my balcony. Bathrooms are also nice. The hotel sells Starbucks coffee but its not a real Starbucks. This is pretty common where a hotel or other plan sells the coffee...

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Helpful?
1Thank mkarias1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Mkarias1, Thank you so much for taking the time to let us know about your stay! We love hearing from our guests and your comments will help us improve our services. We will be sure to educate the front desk staff regarding our newly introduced airport shuttle service. As we are still in the testing phase of this amenity,...

Illinois
Reviewed 6 March 2016 via mobile

I was here for a work trip and enjoyed my stay at the hotel. The shuttle to the airport was very nice. The owner Joe had us laughing the whole ride. A nice end to a great work trip. Wedrivetx.com is the best! Way better than taking a taxi; would definitely recommend their service!

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Helpful?
1Thank jmaciolek413
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Jmaciolek413. It is wonderful to read of how much you enjoyed your stay with us, as well as our new shuttle service! Your positive words will surely be shared with Joe and our hotel staff. We hope to have you back again soon! Safe travels, Zain B.

New Woodstock, New York
Reviewed 5 March 2016 via mobile

Everyone at the hotel was amazing and getting caramel latte every morning at the Hotel Starbucks from Antonio and Quintero was a pleasure. Always smiling and friendly and made my coffee perfectly. No matter where we have gone in this town everyone has been so nice. And the hotel was very accommodating for a couple of items that were not...

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2Thank LMAGC35
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear LMAGC35, Thank you so much for taking the time to review your stay with us. Our staff takes great pride in ensuring each guest has a memorable and true Palacio 5-star stay, and it seems as though we achieved this during your visit. We will be sure to pass along your comments to Antonio and Quintero! See you back...

Reviewed 4 March 2016 via mobile

We loved WeDriveTx.com!!! Wonderfully clean vehicle and perfect recommendation for food and entertainment! Awesome service......Joe is the best! We meet Joe our first night in town and he was so friendly. He offered to take us around town. Thank you Joe!!! We met Joe

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Helpful?
1Thank Rebecca K
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Rebecca K., How great to hear of your rave reviews of Joe and his team! As we just introduced this service at our property, it is helpful to receive feedback and yours echos all the others. Thank you so much for choosing to stay with us and we are so happy to hear of how much you enjoyed your...

Los Angeles, California
Reviewed 3 March 2016

Pilar did an excellent job of making sure that our stay was comfortable and enjoyable. Excellent representative for Hilton. Also, the bartender in the hotel's River's Edge Restaurant, Jesus Del Garza went above and beyond in his level of service to my wife and I during our stay. Excellent. Bill & Louise Rice, Los Angeles

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Helpful?
2Thank billrice4906
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Bill and Louise, We sincerely appreicate the two of you for recognizing what an impact Pilar and Jesus made on your trip, and for sharing it with us! Our staff takes a guest-centric approach to their daily duties, and personalize each experience for you. We would love to know what we could have done to ensure you a 5-star...

Fort Worth, Texas
Reviewed 2 March 2016

It was my 40th birthday upon arrival they wished me happy birthday and gave us a small up grade (based on availability, of course) which was much appreciated. The room was clean and the view was outstanding! I cant wait for our return!

Review collected in partnership with Hilton Hotels & Resorts
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2Thank lovestocamp374
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Lovestocamp374, Happy belated birthday! We are honored to have hosted you for this celebration. Your comments are truly accurate of our staff's commitment to your experience. When you stay with us, you are a part of our family, just as you witnessed. We look forward to having you back! Best wishes, Zain B.

Saint Charles
Reviewed 29 February 2016

Best location for enjoying the Riverwalk and sights of San Antonio. Best part of my experience was with valet and concierge. I had a few questions about visiting attractions and they were helpful in giving me the info I needed and even gave me a ride to avoid waiting for a trolley. When a large group came in, they created...

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Helpful?
3Thank Amy B
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Amy B., It is wonderful to read of your brilliant stay with us. Guest service is our priority, just as you witnessed with every interaction with our team. We greatly appreciate you taking the time to share your experience with us and hope to see you back in the future. Safe travels, Zain B.

Richmond, United States
Reviewed 29 February 2016

With the exception of parking, this hotel is consistently the best value in San Antonio. The Hilton is on the River Walk and is convenient to most meeting facilities. The service level and cleanliness of the hotel is consistent with Hilton properties worldwide.

Review collected in partnership with Hilton Hotels & Resorts
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2Thank Dennis S M
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Dennis S M, We are so glad to read of how much you have enjoyed our property over the years. Our recent renovation really enhanced the guest experience and your feedback further asserts this. In regards to pricing, we are always working hard to stay competitive with the other hotels in the area, while still providing the best possible...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $239 - $558 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hotel Style:
#7 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
35 questions
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Minnesota
8 months ago
Saint Louis, Mo
3 months ago
Saint Louis, Mo
3 months ago
3 months ago

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Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a riverwalk room, otherwise you will be looking at a large construction site.”
jharris77, 29 Apr 2017 | Read review
“Loved the river front view”
990shellyz, 21 Apr 2017 | Read review
“ask for a River view. The rooms higher up are not more expensive and all the rooms have balconies (a great benefit)”
karend994, 21 Apr 2017 | Read review
“Excellent housekeeping service and more. Thanks Armandina😊”
luzmarin7, 20 Apr 2017 | Read review
“All rooms have a balcony, which is so cool!”
Anna51198, 18 Apr 2017 | Read review
5 of 5