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The Westin Riverwalk, San Antonio

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The Westin Riverwalk, San Antonio
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3,964 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Riverwalk, San Antonio
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Showing 3,885: English reviews
Encinitas, California, United States
Reviewed 18 May 2015

The decor at this Westin is fabulous, the rooms spacious and beautiful and the heavenly bed was heavenly! Every staff member treated us as family and were helpful beyond measure! The restaurant is wonderful, we ate a different meal there during our stay (I particularly enjoyed the waffles shaped like the state of Texas). This is the place to stay...

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Helpful?
1Thank Marti R
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Marti, I'm glad to hear that you had a nice experience while staying at the Westin Riverwalk. Thank you for staying with us and we hope to see you back soon! The Texas shaped waffles are my favorite too! Bill Petrella General Manager

Houston, Texas
Reviewed 18 May 2015

We decided to go to San Antonio for a weekend getaway. I stay in hotels a lot for business and occasionally for pleasure. The service provided by the staff at the westin riverwalk was outstanding. Everyone was friendly and helpful. Especially Ingrid who helped out with all the little up front details.

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1Thank CCBxxx
Atlanta, Georgia
Reviewed 18 May 2015

Stayed here for a conference. The room was great, service was amazing! I love their programs like the green room and the ability to rent workout clothes for your stay for $5. Conference rooms, food, and internet were the best I've had in almost 20 years of conference hotels. The staff consistently went above-and-beyond. Great job and keep it up!...

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1Thank Jeff-n-Atlanta
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hi Jeff, Thank you for the nice comment! We really appreciate you staying with us and hope to see you back soon! Bill Petrella, GM

Austin, Texas
Reviewed 18 May 2015

I have stayed at this hotel many times over the years for personal visits, but this was my first time for a business conference. I am not sure if it is because it was business, rather than pleasure (thus, not as enjoyable to begin with) or because it had been several years since I last visited, but the hotel seems...

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Thank torbinmc
Reviewed 17 May 2015 via mobile

The staff was phenomenal and so attentive. The rooms were beyond clean and perfect! The restaurant also had great food and Claudia in housekeeping and Kim at the desk made sure my stay was nothing but amazing. I was in a junior suite and had so much space and a great view of the city. I was visiting from Chicago...

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1Thank Mark S
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Mark, Thank you for taking the time to give us your valuable feedback on your stay at The Westin Riverwalk. Thank you for pointing out various positive aspects of our hotel such as the rooms, staff and Zocca Cuisine d'Italia. Thank you for staying with us and we hope to see you again soon! Bill Petrella General Manager

Phoenix
Reviewed 17 May 2015

The Westin Riverwalk is a fantastic place to have a conference. We just concluded our NACTEI conference there with attendees saying they enjoyed their experience. The NACTEI Board LOVED the hotel, their rooms and the service. The staff is wonderful and the food is great! Janie Clarkson the events manager was outstanding and great to work with. Roger Rodriguez the...

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1Thank AgMan1
San Antonio, Texas
Reviewed 15 May 2015

In San Antonio once and month and always stay there. One of the best hotels in the country. Always gracious, and always get an upgrade...:) . The rooms with the balconies are the most amazing views of downtown. Kimberly rocks.

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1Thank Chriss4198
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Hello Cheiss, I'm glad to hear that you keep having a nice time while staying at the Westin Riverwalk. Thank you for staying with us and we hope to see you back soon! Bill Petrella General Manager

White Pine
Reviewed 15 May 2015

This was a wonderful stay. Everyone was so nice and helpful from the first contact I had with Wendy B. She helped me with my reservation she went above and beyond by emailing a number of times to answer my questions. And also suggesting places and things to do. This was my first stay. The housekeepers were so friendly as...

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2Thank Gabby50ish
Reviewed 15 May 2015

This is a beautiful property on a very nice section of the San Antonio river walk but we did not really enjoy our stay. Main complaint is the bed, hard and uncomfortable. We woke up tired and sore after each of the three nights we spent here. The rest of the furniture in the room is equally uncomfortable. The noise...

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2Thank Edward M
GBNCM, General Manager at The Westin Riverwalk, San Antonio, responded to this review

Dear Edward, It was with a great deal of disappointment that I read your post. I am deeply sorry that we failed,on several fronts, to meet your expectations. Please be assured that your concerns are being addressed and we will be taking measures to ensure that our housekeeping does a better job about the items left out in the hallways....

Reviewed 15 May 2015

Carlos Gomez was fabulous as my server for room service. He was polite, inquiring how my stay was and if everything in my room was satisfactory. He was informative, letting me know that my plate was hot and to be careful. Finally he was extra helpful, let me know that my door sign had fallen off and replaced it for...

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1Thank Cdfox08

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 

Additional Information about The Westin Riverwalk, San Antonio

Address: 420 W Market Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $290 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Reservation Options:
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin
Hotel Style:
#3 Romantic Hotel in San Antonio
#3 Spa Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Family Hotel in San Antonio
#4 Luxury Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Riverwalk, San Antonio staff and other travellers.
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Questions? Get answers from The Westin Riverwalk, San Antonio staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The staff and location are SUPERB”
santobifulcomd7, 15 Apr 2017 | Read review
“High Floor facing river”
Dealmaker, 15 Apr 2017 | Read review
“river side rooms are better”
gauravss, 14 Apr 2017 | Read review
“We always get a corner room, which offers more space.”
bushka23, 2 Apr 2017 | Read review
“Pay extra to get a room with a balcony & select on on a lower floor.”
8909jmgh, 28 Mar 2017 | Read review
5 of 5