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Red Roof Inn San Antonio - Lackland

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Red Roof Inn San Antonio - Lackland
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120 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn San Antonio - Lackland
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Showing 117: English reviews
New York City, New York
Reviewed 6 July 2016

Booked a room at this hotel a month and a half ago and it was just horrible! We stayed here 4 years ago and it was clean and a wonderful experience. Being that I booked a room thinking it would be the same. Not at all!!!! The first room smelled like they washed a bunch of dogs in there or...

Thank jls631
San Antonio, Texas
Reviewed 26 June 2016

Kevin S. Was the best employee there, he was the only reason the stay here was bearable. He helped in any way he could and helped solve any problems we had. He's the sort of person who makes a company, the face and representation. If you have a guy like Kevin then you're golden.

1Thank basage4
Belton, Texas
Reviewed 10 April 2016

was overall a bad experience, had to change rooms several times for many different reasons, room was in bad shape, no hot water, tv sound did not work, night staff was nice day shift was rude and not helpful. Room had a horrible smell, bath tub was nasty and old, overall not good at all. At check out there was...

2Thank texaspedels
A TripAdvisor Member
2 reviews
2 helpful votes
Reviewed 4 April 2016 via mobile

Avoid this hotel at all costs!! Dirtiest hotel we have ever stayed in. We reserved 4 rooms for family and each room was DIRTY, despite a promise they had been cleaned after we called the front desk. The floors had a dirty residue, had not been vacuumed, and the bed sheets were clearly not changed, but only remade for our...

2Thank A TripAdvisor Member
Stockbridge, Georgia
Reviewed 4 April 2016

The room just looked unclean...t was really worn down. We didn't see any bugs or mold or anything like that; I think with it being as close to the AFB as it is, it gets used a lot so the room does look really worn. The front desk was exceptional! He gave us a ton of great information and was...

Thank t2tracer
marseilles, IL
Reviewed 24 March 2016

I was a bit scared about the location when I booked, but the hotel is in a very good location and about 15 minute drive to downtown San Antonio where the festival was. Hotel is situated in a good area with LOTS of restaurants and stores nearby. The room was nice and I had a king size bed which was...

Thank floridian059
Anisa T, Manager at Red Roof Inn San Antonio - Lackland, responded to this review

Greetings! We appreciate your comments regarding your recent stay at the San Antonio Lackland Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we...

Costa Mesa, California
Reviewed 21 March 2016

This hotel is the worst one I've ever stayed at. TV had a total of 8 channels, we were told at the beginning of our stay (a week) that it would be looked at, it never was. WiFi was non existent, couldn't watch NetFlix or anything else with internet, so basically no TV at all. The maids came super late...

1Thank Danielle H
Reviewed 8 March 2016

The reason I originally selected this location was for its proximity to Lackland AFB. It also had some fairly decent reviews which may have been provided by the hotel itself. Front desk staff were very friendly. When I entered my first room I immediately noticed blood on the bed spread and went right back to the front desk and told...

Thank Bobby O
Anisa T, Manager at Red Roof Inn San Antonio - Lackland, responded to this review

Thank You for your Review. We appreciate your feedback. I want to take this opportunity to Apologize to you for the recent negative experience during your stay with us. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate...

Armstrong, Illinois
Reviewed 7 March 2016

The first room we had, there were cockroaches in the bathtub. I went to the counter to show him the pictures that I had taken on my phone and he just gave me another room, like it was no big deal.. It was disgusting. Then we had to move to the next room and the lights didn't even work. My...

Thank Kelsey J
Anisa T, Manager at Red Roof Inn San Antonio - Lackland, responded to this review

Thank you for taking the time to tell us about your experience at our Inn.I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. Thank you for sharing your concerns and I hope...

Jackson, Tennessee
Reviewed 7 February 2016

All the employees at this location were friendly and helpful. The place was well kept. During our 3 days, the employees were always busy making sure the place was well kept. Cleaning in detail. Whenever we asked for assistance in finding a location, the staff went out of there way to help us. They all had smiles on their faces...

Thank Denise T
Anisa T, Manager at Red Roof Inn San Antonio - Lackland, responded to this review

Dear Ms. Denise, On behalf of my staff , I want to say thank you for the wonderful feedback . We are glad you enjoyed your stay with us. We look forward to serve you again in the future. A Big Thank You again!!

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Shuttle Bus Service
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Red Roof Inn San Antonio Lackland, TX is a pet friendly, family friendly hotel next to Lackland Air Force Base (AFB). The hotel is also close to the Alamo, the Alamodome, the River Walk, the Tower of the Americas, Henry B. Gonzalez Convention Center and Hemis Fair Park. Kelly Air Force Base (AFB), Wolff Stadium, St. Mary's University and Our Lady of the Lake University are all within 15 minutes. Red Roof San Antonio Lackland features non-smoking rooms, free continental breakfast, free High Speed Wireless Internet access throughout the building, an outdoor pool, a fitness center on-site, and a coin laundry facility. All rooms feature a microwave & refrigerator, iron & ironing board and in-room coffee. Enjoy our complimentary coffeehouse-style coffee and tea in the lobby. One well-behaved family pet per room is welcome. ... more   less 

Additional Information about Red Roof Inn San Antonio - Lackland

Address: 6861 Highway 90 West, San Antonio, TX 78227
Region: United States > Texas > San Antonio
Price Range: $69 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn San Antonio - Lackland 2*
Number of rooms: 156
Reservation Options:
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Also Known As:
Red Roof Inn Lackland Hotel San Antonio
Lackland Red Roof Inn
San Antonio Red Roof Inn
Red Roof Inn San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn San Antonio - Lackland staff and other travellers.
2 questions
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Questions? Get answers from Red Roof Inn San Antonio - Lackland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor was quiet”
 of 5 bubbles Pepper65, 22 Sep 2016 | Read review
“There are no great room choices here, the room they moved me too also had roaches.”
 of 5 bubbles 504pierr, 19 Sep 2016 | Read review
“the wifi never connected although it showed available”
  • inside the microwave, notice the mold/burned top right of picture and not cleaned on the tray
  • dirt and crumbs on top of the refrigerator before we unpacked
  • closer view of the bathroom filth
  • threshold of the bathroom (grime and mold) after maid service
  • bathroom was duct taped at the base
  • bathroom door had a
  • we marked the sheet to see if they changed linens like they said they did.  They did not
 of 5 bubbles 758anitah, 8 Aug 2016 | Read review
“Rooms closer to the office seemed more quiet”
 of 5 bubbles floridian059, 24 Mar 2016 | Read review
“If you have to stay at this location Inspect your room carefully and bring your own linen and towels not to mention plenty of sanitizer.”
 of 5 bubbles 539bobbyo, 8 Mar 2016 | Read review
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