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Holiday Inn Express

HIExpress.comUS$96*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Express
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248 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Sweetwater, Texas
Reviewed 8 July 2015

It was a cheaper place to stay. The hallways were weird. Our room faced the road so we heard all the road noises and sirens. No mountain views. Breakfast was same as other IHG. Dining room was tiny so you wanted to hurry to get out of others way. Staff was friendly and that was a plus.

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Helpful?
1Thank Patricia R
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Patricia R, We really appreciate you giving us the opportunity of hosting you during your stay at Santa Fe. We are conveniently located at an easy access road, close to I-25, and are only 5 miles away from downtown Santa Fe, where you can enjoy everything our city has to offer. As part of an on going renovation, we...

Reviewed 22 June 2015

The hotel looks nice from the outside but once inside, it is confusing. The lobby was awkward...and hot - uncomfortably hot. The hallway to the rooms was also hot - and the color palette seems outdated. Open the door to the room and it was laid out really weird. The bed is at the far end of the room, the...

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Helpful?
1Thank E2M-coach
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear E2M-coach, We appreciate your comments and appreciate you staying with us at our property. Guest related matters are taken seriously and will make sure that with our on going renovation, we may assess the opportunities accordingly. We expect to soon be having the opportunity of hosting you again and allowing us to redeem from this experience. Best regards! GM

Houston, TX
Reviewed 14 June 2015

Have stayed here 4 times before "only" because it is the only IHG property in Santa Fe, & we want to collect the points. Unfortunately, it is no longer worth it & we won't return. The property is DEFINITELY showing its age & needs attention. Same dirty carpet in the hallways as our last visit. When will the owners rip...

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Helpful?
1Thank smvhou
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear smvhou, As part of IHG, we strive to best serve our guests, by providing a comfortable stay, besides having the opportunity of assisting you during your visit. We are truly sorry for the inconvenience experienced during your stay and would like to share that as part of our ongoing renovation, matters mentioned by you; besides other changes required; are...

Denver, CO
Reviewed 12 June 2015 via mobile

I notice there were several hotels in the same price range but I went with HIE bc I have stayed at others. This location is older, hallway is musky smelling, rooms should be cleaner. For the price it is not worth it. As far as positive there is plenty of parking, easy access to highway, fridge in room. Bring your...

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Helpful?
1Thank sdhcol30
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear sdhcol30, We appreciate your stay at our property and take your comments into serious consideration, for further attention on the opportunities, I would greatly appreciate you contacting us and further sharing your experience at our property, so we may address the matters accordingly, in order to have the opportunity of hosting you in the future. Please feel free to...

Reviewed 8 June 2015 via mobile

I would like to first start off by saying I work in the communication industry, I typically spend 2 weeks at a time away from home and in a hotel. Impressed doesn't even begin to explain my feelings for this hotel, from the manager Alex to the front desk girls Heather and Amber I have been made to feel respected...

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Helpful?
3Thank Jeffrey B
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Jeffrey, We really appreciate your comments, and look forward to soon have you back at our property, hoping your next stay may be as pleasant as have the rest. Regards! GM

Reviewed 8 June 2015 via mobile

I would like to start off by saying all the staff go the extra mile to make your stay as comfortable as possible, I work in the communication industry, so I spend most of the year in a hotel, I tend to move from hotel to hotel even if I'm in the same area for an extended time. Same place...

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Helpful?
2Thank Jeff2378
Reviewed 7 June 2015 via mobile

I'll never stay here again, once was enough. I went to the front desk after breakfast because my card didn't work in the door. I asked Amber if I had the correct room. She said "yes", and reprogrammed my card. I returned to my room on the third floor, and once again could not open the door. Back to the...

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Helpful?
1Thank Guest222222
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Guest222222, We are truly sorry to hear about this situation during your stay with us. Available tools do allow us to double check and confirm in-house guests' information and strive to have them used in order to appropriately address key cards for corresponding rooms. Please receive our sincere apology for this inconvenience and hope you may soon be back...

Wimberley, Texas
Reviewed 27 May 2015

I am a member of IHG and stay in IHG affiliated hotels whenever possible. Most of those are Holiday Inn Express. This hotel is definitely showing its age. The sink drain ran slow and it sounded like we were going to fall into the room below us when we stepped into the tub. We addressed these issues with the staff...

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Helpful?
2Thank lowemanc
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear lowemanc, Thank you for your recent stay with us and reviewing our property. I am really sorry to hear that the experience in our hotel was not a satisfying one. I especially regret that the drainage system was not properly working. Be assured that this will be addressed to the management so appropriate actions can be taken. I hope...

Golden, Colorado
Reviewed 26 May 2015

We stayed at the Holiday Inn Express whenever we are on the road, and usually are pretty impressed. This hotel, however, is really showing its age. The room we stayed in, 229, was shabby overall with badly worn carpet and extremely dated design. On the plus side, the staff was very attentive and the morning breakfast well stocked.

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Helpful?
2Thank Mike M
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Mike M, We appreciate your comments on regards to your stay. As part of our on going renovation, we will focus on the opportunity areas mentioned by you, hoping you may soon visit our city again and allow us to host you once again. HIE MGR

Fredericksburg, Texas
Reviewed 25 May 2015

Not easy being an employee in a busy economy hotel over a holiday weekend. Kids running around, more folks in guest rooms than a typical weekend, and breakfast gets hammered. Staff plowed through with smiles and energy. Impressive crew!

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Helpful?
2Thank jmik66
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear jmik66, We really appreciate you visiting our property in beautiful Santa Fe, and hope to soon be hosting you back, allowing us to make your stay as enjoyable as it was last time. HIE General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express in Santa Fe, NM. We are conveniently located just 4 miles south of the Santa Fe Historic Downtown Plaza. Just exit I-25 at Cerrillos Road, Exit #278. Come and be our guest while you experience Santa Fe's rich cultural diversity, art galleries, museums, shops, Indian Market and many fine restaurants.Each one of our 76 newly remodeled hotel rooms features a microwave and refrigerator, coffee maker, iron and ironing boards and hair dryer. Our beautiful hotel features the new Stay Smart Bedding Collection in all of our rooms that will make your stay restful and relaxing.Be our guest and enjoy our delicious new full Continental breakfast with hot items. We also have a new fitness and business center and an outdoor pool and guest laundry. We are a pet friendly hotel. We also have high-speed wireless Internet.The Holiday Inn Express is a great choice to host your Santa Fe adventure. We are within an hour drive from Taos, Chimayo, casinos and the Eight Northern New Mexico Pueblos! Santa Fe is host of the Loretto Chapel, home of the Miraculous Staircase, oldest house in the United States, San Miguel Mission which is the oldest church in the US, the Georgia O'Keeffe Museum, Palace of the Governors, Saint Francis of Assisi Basilica, the Santa Fe Opera, and many more attractions! ... more   less 

Additional Information about Holiday Inn Express

Address: 3450 Cerrillos Rd, Santa Fe, NM 87507-2905
Region: United States > New Mexico > Santa Fe
Price Range: $147 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Santa Fe
Holiday Inn Express Santa Fe, New Mexico
Holiday Inn Santa Fe
Santa Fe Holiday Inn
Hotel Style:
#27 Business Hotel in Santa Fe
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express staff and other travellers.
2 questions
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Lexington, Kentucky
Rochester, New York
over a year ago

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Questions? Get answers from Holiday Inn Express staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is the quietest.”
N5845SVrobertc, 17 May 2017 | Read review
“I would recommend a different hotel/motel.”
Z6870IJgarym, 20 Mar 2017 | Read review
“Probably stay away from front because it is on a main artery, but don't know for sure.”
deucey_2, 25 Dec 2016 | Read review
“We always like top floor - nobody walking and making noise on top of us.”
JiminLewes, 12 Oct 2016 | Read review
“Ask for a room in the rear wing if you must stay here.”
roadtrip78726, 1 Oct 2016 | Read review
5 of 5
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US$96* /night
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Prices are for 1 room, 2 adults
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