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Holiday Inn Express Santa Fe - Cerrillos

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Traveller (15)
Room & Suite (85)
Pool & Beach (13)
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Overview
  • Excellent25%
  • Very good29%
  • Average25%
  • Poor14%
  • Terrible7%
Travellers talk about
“hi express”(3 reviews)
“room was clean”(22 reviews)
“road noise”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (272)
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All reviewshi expressroom was cleanroad noisebooked this hotelbreakfast baran older propertyup to datethe staff was friendly and helpfulnice breakfastnice stayfree breakfastdowntownsantasquare
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71 - 75 of 266 reviews
Reviewed 9 February 2016

My initial impression of this hotel when I pulled into the driveway was that it's kind of small and older, but well maintained. As usual with all the other Holiday Inn Express Hotels that I stayed at in the past, I experienced a very restful...More

4  Thank Grintsum M
Response from Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express Santa Fe - CerrillosResponded 22 April 2016

Dear Grintsum M, Thank you for staying with us. We are glad to hear that you encountered our place accomodating, so that you could enjoy your stay. We greatly appreciate you sharing your comments and positive remarks. Our hotel is committed to providing our guests...More

Reviewed 21 January 2016

My family had a one night stopover stay after the Christmas Holiday at this property. When visiting Santa Fe, we usually stay at the Hilton at the Plaza, but since this was just an overnighter, I thought we'd be good at this property. The front...More

Thank Mark S
Response from Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express Santa Fe - CerrillosResponded 26 January 2016

Dear Mark S, We are truly sorry about the inconvenience found at our property during our stay, and greatly appreciate you noting and sharing with us, since we are in constant look for improvement opportunities and your statement is definitely an eye opener. As part...More

Reviewed 15 January 2016

I have been traveling for business and pleasure for nearly forty years and have stayed in a great many chain motels. I have been on fright elevators that were cleaner than the elevator here. There was a dried gob of something on the window drapes....More

1  Thank sarahcW3283YF
Response from Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express Santa Fe - CerrillosResponded 26 January 2016

Dear sarahcW3283YF, We have gone ahead and taken the appropriate steps on addressing your noted deficiencies along with our staff. It is within our best interest to best serve our guests during your stay at our property. We greatly appreciate you giving us the opportunity...More

Reviewed 5 January 2016

Would not honor AARP rate, Holiday Express the previous night in Amarillo was newer, nicer and cheaper. Had to go to lobby to log onto internet, would cut out when back in the room. Front desk was excellent, very helpful. However, I would not repeat...More

Thank Daniel D
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 20 January 2016

Dear Daniel D, Thank you for submitting your review of our hotel. I am delighted to hear that you liked the excellent front office staff. Our hotel is committed to providing our guests with the highest quality services and facilities. I have noted your comment...More

Reviewed 15 December 2015

Not as nice as other Holiday Inn Express hotels. General decor not appealing or inviting. Front desk clerk helpful in getting correct room type on 2nd try. Small room OK, combo of old and updated furnishings. Heater made very loud clunking noises and would not...More

Thank Patricia S
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 5 January 2016

Dear FrequentTravelerSNM, We appreciate that you took the time to leave a comprehensive review, highlighting not only the bad but also the good. I am happy that you liked our cozy beds and that you were satisfied with the service on the front desk. However,...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$100 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Santa Fe
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$100 - US$144 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Santa Fe
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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Traveller (15)
Room & Suite (85)
Dining (18)
Pool & Beach (13)
Amenities (20)
Business Centre & Event Rooms (3)
Questions & Answers
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Don M
9 February 2016|
AnswerShow all 4 answers
Response from Eugene E | Reviewed this property |
We had no issue with noise, at all. We were near relatively busy roads, but didn't bother us.
0
Votes
denisekv
22 February 2015|
Answer
Response from Nish K |
Greetings Thank you for your question. We do not have a shuttle that goes to down town.
0
Votes
Room Tips
"Ask for a room at the back, away from the road."
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"Stay on the 3rd floor to not have upstairs neighbors."
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"3rd floor - away from ice machine"
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"All rooms are very small"
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