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    Eldorado Hotel & Spa

    309 W San Francisco St, Santa Fe, NM 87501-2115
    Hotel website
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    2017-10-08 2017-10-09
    US$199
    US$179
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    US$179
    Traveller (200)
    Room & Suite (212)
    Dining (125)
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    Overview
    • Excellent52%
    • Very good28%
    • Average12%
    • Poor4%
    • Terrible4%
    Travellers talk about
    “old house” (126 reviews)
    “el dorado” (483 reviews)
    “agave lounge” (50 reviews)
    Free Wifi
    Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Eldorado Hotel & Spa
    Special Price: Advance Purchase Special
    Hotel deals
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    Rooms
    Oct 8Oct 9
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,374)
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    531 - 535 of 1,352 reviews

    Reviewed 26 May 2015 via mobile

    Check in- asked about an upgrade- rudely told none was available. Room was old. I was charged 970$ or so when I checked in. On AMEX Platinum! Was told that was for three nights and 100$ per day incidentals. I said I had never seen...More

    6  Thank Ray C
    Response from Douglas L, General Manager at Eldorado Hotel & SpaResponded 31 May 2015

    Dear Guest, We are so sorry that we were not able to get you a room upgrade upon check in and that you felt our front desk staff was rude. I will address the service and credit card situation with our manager and inspect the...More

    Reviewed 24 May 2015

    Manny, our transportation driver, made our day for us in two ways. First, he not only turned us onto some great areas in Santa Fe -- like the galleries on Canyon Road. If you get him, he is a great tour guide and truly knows...More

    Thank Bob G
    Response from Samantha I, Executive Assistant at Eldorado Hotel & SpaResponded 26 May 2015

    Dear Bob G, Thank you for taking the time to review The Eldorado Hotel & Spa. I am thrilled to hear of your positive experiences with Manny, our Shuttle Driver. I will gladly pass along your wonderful compliments. I know that you have many different...More

    Reviewed 19 May 2015

    The room was beautiful, comfortable and front desk service was most responsive. The lobby is dark and no windows at all through out the ground floor. The service in dinning rooms was good, and accomodating.More

    Thank Roberta Celest P
    Response from Samantha I, Executive Assistant at Eldorado Hotel & SpaResponded 20 May 2015

    Dear Roberta Celest P, Thank you for taking the time to review The Eldorado Hotel & Spa. I am pleased to hear of your positive interactions with our Front Desk Staff. I will gladly pass along your compliments. We are in the process of enhancing...More

    Reviewed 19 May 2015

    I attended a conference here in May 2015. I am extremely unsatisfied with the below average conditions as the hotel underwent construction. I was placed directly beside a long strip of rooms that were being painted, refurbished and redecorated. The room smelled of paint, the...More

    4  Thank otter20141
    Response from Douglas L, General Manager at Eldorado Hotel & SpaResponded 20 May 2015

    Dear Otter20141, We apologize for the inconveniences you experienced during your stay with us. As we discussed, we are removing the breakfast offer pop up on our website due to the confusion, and have refunded you for your breakfast and one night's stay. We are...More

    Reviewed 17 May 2015

    There for a conference, first room we checked in had a broken window frame and the window would not close. Went to call the front desk and the phone did not work because it had not been connected, thus was not charged. The front desk...More

    1  Thank Ervin S
    Response from Samantha I, Executive Assistant at Eldorado Hotel & SpaResponded 19 May 2015

    Dear Ervin S, Thank you for taking the time to review The Eldorado Hotel & Spa. I apologize for the inconvenience you experienced having to change guest rooms three times. I am pleased to hear our Front Desk Manager was able to accommodate you. I...More

    Hotel Santa Fe
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    Hilton Santa Fe Historic Plaza
    1,643 reviews
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Dry Cleaning
    • Laundry Service
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$176 - US$392 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Spa Hotel in Santa Fe
    • #8 Luxury Hotel in Santa Fe
    • #16 Business Hotel in Santa Fe
    • #26 Family Hotel in Santa Fe
    • #26 Romantic Hotel in Santa Fe
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Accessible rooms
    • Number of rooms
    • 219
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Orbitz, Cheap Tickets, Cancelon, Hotwire, TripOnline SA, getaroom.com, HotelsClick and HotelQuickly so you can book your Eldorado Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New Mexico >
    • Santa Fe >
    • Downtown
    • Also Known As
    • Eldorado Hotel And Spa ,
    • Eldorado Hotel Santa Fe ,
    • Eldorado Santa Fe ,
    • Eldorado Hotel & Spa Santa Fe, New Mexico
    Add Photo Photos
    Traveller (200)
    Room & Suite (212)
    Dining (125)
    Pool & Beach (71)
    Hotel & Grounds (452)
    Bathroom (12)
    Business Centre & Event Rooms (7)
    Nearby
    Sponsored by:
    Hotel Santa Fe
    1,665 reviews
    .78 km away
     
    Hilton Santa Fe Historic Plaza
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    .12 km away
     
    Inn of the Governors
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    .36 km away
     
    Inn on the Alameda
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    .91 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Manny R
    7 May 2017|
    AnswerShow all 6 answers
    Response from EldoManagement | Property representative |
    Parking is valet only and is included in the Resort Fee, which is $25 + Tax nightly.
    1
    Vote
    pfinfrock
    28 March 2017|
    AnswerShow all 8 answers
    Response from RattlesnakeCharlie | Reviewed this property |
    From their website: Eldorado Hotel & Spa is a pet friendly hotel and welcomes pets up to 65 lbs at the property. There is a $25 pet fee per day for every 2 pets registered at the hotel. Please contact reservations at... More
    0
    Votes
    cwrcer
    24 March 2017|
    AnswerShow all 5 answers
    Response from MADD0G62 | Reviewed this property |
    Sorry, but I don't know. However, the hotel is non-responsive in any case. The management is radio silent until you write them up. Worst stay I ever experienced considering the money I paid. I'd try somewhere else. Santa Fe... More
    0
    Votes
    Room Tips
    "Ask the front desk!"
    Read review
    "Choose a room with a bathtub if you want to be able to rinse your hair."
    Read review
    "It is better to find another accommodation in Santa fe"
    Read review
    "Ask how far you are from the elevators unless you like to walk a lot."
    Read review
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