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Holiday Inn Express Saugus (Logan Airport)

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Holiday Inn Express Saugus (Logan Airport)
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562 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Saugus (Logan Airport)
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Showing 547: English reviews
North Richland Hills, Texas
Reviewed 16 June 2014 via mobile

We stayed here on June 6 for an overnight stay before leaving on a cruise June 7. We called for an airport pickup and ended up calling 3 different times and waiting almost an hour. When we finally got to the hotel, the manager apologized and offered to buy our dinner that night. We did not take him up on...

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Helpful?
1Thank Terry W
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Terry W, I would like to apologize for the frustrating stay you experienced with us. As you mentioned, sometimes things happen but that is no excuse for us to have dropped the ball on correcting the issue for you. We offered to discount your room and it was not followed through causing even more stress to your trip which...

Tampa, Florida
Reviewed 11 June 2014

Not only is this Holiday Inn Express clean and well maintained but the staff here is amazing. It is hard to find people whom will invest more time than absolutely required. I lost my cell phone in a cab on the way here and they have done everything to assist me. I am traveling on business between countries and it...

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Helpful?
Thank Lilirey
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear lilirey, Thank you so much for your kind words. I am sorry our efforts did not turn up your phone for you. The staff here is always looking to help out in any way possible. Hopefully on your next trip to the area we will be able to be your host and without incident of any kind. At your...

Lake Charles, Louisiana
Reviewed 5 June 2014

We stayed here this week mainly based on price and proximity to airport. We had a flight early in the morning, and had to drop rental car off, so we did not use the hotel shuttle. It took us about 15 minuted to get to airport at 4:45 am, so it will most likely take longer in traffic. It isn't...

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Helpful?
Thank EmilyandBill
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear EmilyandBill, Thank you so much for having chosen us to be your host before you flew out of Logan Airport. Many guests choose us due to our "price and proximity to the airport", as you mentioned. We are located about 15-20 minutes from the airport and Boston in free flowing traffic, with traffic it can take up to approximately...

Willow Spring, North Carolina
Reviewed 31 May 2014

My son and I stayed at this hotel as we experienced our first trip to Boston and our first Red Sox game. It was a little out of the way, but the professionalism of the staff made the distance only a slight inconvenience. The person who checked us in was Nicole. From the first contact she was helpful and informative....

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Helpful?
Thank Kenny T
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Kenny T, It is great to hear Nicole and the rest of the staff were able to off set our hotel being a little bit out of the way from the airport or the city. Such service as the one Nicole provided you is what helps to set us apart from the closer hotels. The staff truly care about...

Chandler, Arizona
Reviewed 30 May 2014

I agree with another review - this should not have Airport in the name. It is 30 minutes from the airport when traffic is good - longer when it isn't. There are only a few options to eat within walking distance, but the staff is very helpful about providing a number of delivery options if you like the food in...

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Helpful?
Thank Lawerence S
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear AZIcebear, Thank you for your review on your recent stay with us. As you mentioned our location is a little bit further away from the airport than most airport hotels. Our complimentary shuttle service and breakfast along with our great staff make us a great value to many of our guests. We hope to see you in future again...

South Jordan, Utah
Reviewed 28 May 2014

We were in town for me to run the marathon. All but one of the shuttle drivers were pleasant and informative. I understand, by mileage, they are close to the airport, but with traffic, it is at least a 15-20 minute trip, so plan accordingly. Our room was clean and well maintained. The manager had overheard my wife and I...

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Helpful?
Thank FinzA1A
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear FinzA1A, I apologize for the behavior you experienced from two of our staff members. Such service is not acceptable from our team. The service and responsiveness you experienced from the rest of the staff is what many of our guests experience and the type of service our staff expects each to deliver to our guests. Your review will be...

Tyler,Tx
Reviewed 28 May 2014

We stayed here recently the night before we flew home. The front desk staff was wonderful. They helped us in many ways. They picked us up at the airport after dropping off our rental early and then took us back to the airport the next morning. Very prompt. We had a problem with a souvenir we bought and they were...

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Helpful?
Thank lmarshall
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Imarshall, I am pleased the staff were able to help you out throughout your stay. Such service as the one you experienced is what the staff always strives to deliver to all the guests they come in contact with. Your recommendation is greatly appreciated by the staff. We look forward to your next visit. At your service, Ludwing Ardon...

Halifax, Canada
Reviewed 28 May 2014

The hotel itself was fine - It was in need of a few updates, but otherwise, it was exactly what I expect from Holiday Inn Express. Nothing fancy, but comfortable. We stayed in this hotel as a quick flight stopover - I mistakenly believed that a hotel that had Airport in its name would be close to the airport and...

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Helpful?
Thank Jo121113
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Jo121113, Thank you for your feedback regarding your recent stay with us. I am pleased you found our hotel to be comfortable for you and your family. As you mentioned, we are the farthest hotel from the airport with a complimentary airport shuttle. Due to this many guests find us as the economical choice to staying in the airport...

Eugene, Oregon
Reviewed 28 May 2014

We stayed here as it was much less expensive than staying in Boston. The staff were amazing, very helpful and friendly. The room was clean and comfortable. The shuttle back to the airport to the train station can take a while due to traffic but the shuttle drivers do their best. Our only complaint was there are a lot of...

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Helpful?
Thank Jim O
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear JimBob730, Friendly and helpful service is what our staff look to always deliver and I am glad you experienced the sort of service our staff has come to be known for. As you mentioned our hotel is more economical to staying in Boston or in the airport due to our shuttle service to the airport and the airport train...

Miramar Beach, Florida
Reviewed 28 May 2014

We chose this one since it was fairly close to the airport and had the free shuttle - it was even better than expected! Friendly, helpful employees - shuttles when you needed and right on time, a very nice breakfast and terrific rooms, plus many restaurants close by. Even the Enterprise office was a couple of miles away. Very happy...

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Helpful?
Thank romans67
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear romans67, I am pleased you found us to be a great choice for your needs. Our complimentary shuttle service, breakfast, and the staff in our hotel makes us the greater value to other airport hotels. Such a stay as the one you experienced is what we always strive to deliver for all our guests, a stress free stay! We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 

Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906
Region: United States > Massachusetts > Saugus
Price Range: $171 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Saugus (Logan Airport) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Saugus (Logan Airport) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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