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Hilton Garden Inn Springfield

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Hilton Garden Inn Springfield
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638 Reviews from our TripAdvisor Community

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Showing 629: English reviews
harwich
Reviewed 26 August 2016

For Springfield this is a really nice hotel for a short stay. It has a great desk setup with Herman Miller chairs for business work, its very usable compared to others. The free ample parking makes it a great option for this very congested area. It's also in a nicer part of Springfield near the basketball museum so family friendly.

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Helpful?
Thank snowst
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our location to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Bayport, New York
Reviewed 26 August 2016

The location is in the same parking lot as e Basketball Hall of Fame making it easy to go back and forth. Also with a quality restaurant right in the premise you never have to get in your car and drive to anyplace until you're reedy to go home.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank joebC1459IZ
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our location to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Springfield, United States
Reviewed 25 August 2016

Nice, welcoming staff. Sightly, clean accommodations. No problem staff isn't willing to assist. My room did not have towels my first night but this was fixed. Also it's not very clear what you'll be charged for breakfast or how much items cost. Overall a great stay as usual and I would recommend to anyone staying in Springfield in need of...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Shanisse C
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our staff helpful and friendly! We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Beach Lake, Pennsylvania
Reviewed 24 August 2016 via mobile

Enjoyed our quick overnight stay before visiting the Basketball Hall of Fame. Breakfast was delicious and the staff was wonderful. Our room was very clean. The only criticism I have is the women's restroom near the elevators were not clean and didn't leave a good first impression. Thankfully our room and the service the staff gave us made up for...

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Helpful?
1Thank 911Tinker
Management response:

I am sorry you found our restrooms unacceptable. Our team works very hard to keep every area of the hotel clean; we strive to exceed expectations every day. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider...

Pearl River, New York
Reviewed 22 August 2016 via mobile

Came to Springfield for 2 days and we stayed here as to was #1 on tripadvisor. Start to finish we dealt with about 6 various staff members and they were all very helpful and friendly as well as obviously proud about where they worked. Wonderful amenities here from the wifi to the pool. Terrific breakfast so we didn't have to...

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Helpful?
Thank Frankar
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our staff helpful and friendly! We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

United States
Reviewed 17 August 2016

The service at this hotel is wonderful! The staff is helpful and proactive and you really feel you are at a high end hotel (like Intercontinental, Conrad, etc.)! You feel the employees are empowered to do the right thing and actually go the extra mile for the guests! For example, we were having a meeting at the big table in...

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Helpful?
1Thank Want2GoHome
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our staff proactive and helpful! We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Sleepy Hollow, United States
Reviewed 17 August 2016

My husband chose this hotel because of its proximity to the Basketball Hall of Fame. We found the location to be excellent, the staff very pleasant and the overall hotel very nice. We had just two complaints, the room (242) had a funny smell and the linens on one of the beds was blood stained and we also found a...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Laurie F
GabrielleNilsen, Guest Relations Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us...

Aurora, United States
Reviewed 15 August 2016

Hotel is decent but the room quality wasn't what I was used to from Hilton brands. Bed sheets had a greasy feel, bed was probably something old covered in a feather mattress to give the feel of luxury. Was just there as an overnight stop so no big deal, but never again will I stay in Springfield if I am...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jacob C
Management response:

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Brooklyn, New York
Reviewed 15 August 2016

When I checked-in on line I chose a room with two beds. When I arrived at the hotel the front desk representative (Sarah I believe) told me that it was over the room where the BAND would be playing that night. WOW - that would not have been a good night sleep. She quickly changed my room. Great Service, clean...

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Helpful?
Thank Richard G
Management response:

Thank you for taking a moment to share your experience. I am happy to hear you found our staff helpful! We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Reviewed 14 August 2016 via mobile

Nice hotel. Shares same parking lot as the basketball hall of fame and UNO's. That makes it very convenient to visit the hall and get something to eat without driving. Decent restaurants within a short driving distance. There's also a gas station right next door with a convenience store. Just a nice convenient place to stay

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Helpful?
Thank King Y

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Springfield

Address: 800 Hall of Fame Ave, Springfield, MA 01105-2524
Region: United States > Massachusetts > Springfield
Price Range: $206 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 143
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hilton Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Springfield staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No point in choosing a room if it's not available when you arrive.”
 of 5 bubbles MatthewSPG, 12 Nov 2016 | Read review
“stay furthest end from the thruway”
 of 5 bubbles Jeffm184, 28 Oct 2016 | Read review
“We always choose a room away from the elevators.”
 of 5 bubbles JimWiseman1, 26 Sep 2016 | Read review
“check your room for cleanliness and especially the smell.”
 of 5 bubbles LausDeo, 17 Sep 2016 | Read review
“Not on the live band side”
  • the room
  • bathroom
  • view of basketball hall of fame from the window
 of 5 bubbles Charlieboysmom, 1 Aug 2016 | Read review
5 of 5