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Tower Square Hotel Springfield

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Traveller (91)
Room & Suite (49)
Dining (10)
Overview
2 Boland Way, Springfield, MA 01115 See on map
AMENITIES
Free Internet
Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star accommodation
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Rooms
Nov. 4Nov. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (397)
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All reviews parking garage room key champions sports bar full service hotel no safe in the room connecticut river small bathroom per day comfortable beds student prince fitness center stayed one night the hotel is clean currents marriott cvs highway
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1 - 5 of 389 reviews
Reviewed 2 weeks ago via mobile

1 star is too much. With a 4 pm check in we were told that it would be hours more to get our room with 2 beds we booked but we could get a room with a king and a roll in bed. Because we...More

Thank Scott T
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 1 week ago

Dear Valued Guest, I apologize that we fell short of your expectations and I understand that you spoke with Rowan who resolved your situation to your satisfaction. If this is not accurate, please contact me directly at 413-750-3001. Have a super-fantastic day Peter Marks General...More

Reviewed 2 weeks ago via mobile

So many problems: No hot water one morning and staff didn’t seem to even acknowledge Sent me to my room the first night and it had not been cleaned from the previous guest (literally - bed was not even made) Paid for a room that...More

Thank Wigjiggy
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 2 weeks ago

Dear Valued Guest, I am sorry for your experience. The service failures you encountered are not acceptable and I like to talk to you in person about this, to make this right. As for the hotel condition, the new ownership recently bought this hotel and...More

Reviewed 2 weeks ago via mobile

Stayed in this hotel for 2 nights and at 6:00 in the morning I could not get hot water to take a shower. Response from the front desk: ‘sorry this was supposed to be fixed’ This hotel was probably nice.....in the 80’s. It looks old...More

Thank Luc M
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded 2 weeks ago

Dear Valued Guest, I apologize that the hot water failed. Maintenance worked diligently on the failed tank as soon as we learned of the issue. It has since been resolved. Having said this, the hotel is currently undergoing a multi-million dollar renovation to rebrand in...More

Reviewed September 5, 2018

Stayed in this hotel one night on 8/25 and a week and half later I still haven't received my refund. BEWARE OF ALL CHARGES!!!!!!!!!! Upon check in we were told we would be charged a $50 deposit because we used a debit card - no...More

Thank Lindsay P
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded September 6, 2018

Dear Valued Guest, I apologize for the trouble you are having with the refund showing up at your bank. As I indicated in our Emails, we have issued the refund and our credit card processor shows the refund being completed into your account. Therefore we...More

Reviewed August 27, 2018 via mobile

Although this hotel is no longer under the Marriott umbrella, it is still well appointed and there has been no decline in cleanliness and service. I enjoyed staying at this hotel. It was my third stay over a one year period. The beds were comfortable...More

Thank Sharese H
Response from Peter M, General Manager at Tower Square Hotel SpringfieldResponded August 29, 2018

Dear Valued Guest, Thank you for your loyalty to the Tower Square Hotel. We are delighted that you continue to enjoy your stay with us and we are looking forward to welcoming you back again soon. The hotel is undergoing a multi-million dollar renovation to...More

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About
Description
Tower Square Hotel Springfield is a hotel in Springfield, Massachusetts that is ideal for family vacations, business trips, and leisure travel. We are located near the Basketball Hall of Fame, Six Flags More New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield hotel, Tower Square Hotel Springfield offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Beachfront
Free Parking
Breakfast included
Awards & Recognition
GreenPartner
GreenPartner
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
GreenPartner
GreenPartner
Room types
Non-Smoking Rooms
Number of rooms
262
Price range
US$135 - US$203 (Based on Average Rates for a Standard Room)
Formerly known as
Springfield Marriott
Also Known As
Marriott Springfield Hotel Springfield
,
Springfield Marriott
Location
United States > Massachusetts > Springfield
Hotel class
Awards & Recognition
GreenPartner
GreenPartner
Room types
Non-Smoking Rooms
Number of rooms
262
Price range
US$135 - US$203 (Based on Average Rates for a Standard Room)
Formerly known as
Springfield Marriott
Also Known As
Marriott Springfield Hotel Springfield
,
Springfield Marriott
Location
United States > Massachusetts > Springfield
Photos
Traveller (91)
Room & Suite (49)
Dining (10)
Pool & Beach (4)
Business Centre & Event Rooms (4)
Nearby
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Nearby RestaurantsSee all 379 nearby restaurants
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Palazzo Cafe
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Nearby AttractionsSee all 58 nearby attractions
Springfield Armory National Historic Site
261 reviews
1.43 km away
Springfield Museums
424 reviews
.59 km away
Dr. Seuss National Memorial Sculpture Garden
404 reviews
.59 km away
Basketball Hall of Fame
578 reviews
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Questions & Answers
Ask a question
khelenmack
August 3, 2018|
Answer
Response from Peter M | Property representative |
There is a shuttle in town, not from the hotel. It is called the Loop. We are looking forward to seeing you. Have a super fantastic day Peter Marks General Manager
1
Vote
Diane D
June 15, 2016|
AnswerShow all 4 answers
Response from A J F | Reviewed this property |
No pets allowed.
1
Vote
Room Tips
"don't book here"
caseysmithd
Mar. 7, 2018
Read review
"avoid the river view unless the freeway construction is complete"
Shoe_Cassel
Jan. 19, 2018
Read review
"Ask to face the river."
GCC14173
Dec. 18, 2017
Read review
"Higher floor rooms facing the highway are quieter and provide a better view."
CarryonBriefCase
Nov. 5, 2017
Read review
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