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Springfield Marriott

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326 Reviews from our TripAdvisor Community

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Showing 322: English reviews
Hampstead
Reviewed 19 August 2015

The hotel is very clean and the staff friendly and helpful. It is a great location being close to the Quadrangle as well as the Basketball Hall of Fame. Access to the parking is a little confusing at first.

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Helpful?
Thank Elliot G
Bill H, General Manager at Springfield Marriott, responded to this review

Elliot, Thanks for staying with us and for posting your comments regarding my hotel. I appreciate your time and feedback highlighting our overall cleanliness and friendly staff.

Greater London, United Kingdom
Reviewed 11 August 2015 via mobile

Stayed here last week. Friendly staff and good room but unfortunately the noise of the night time repairs to the highway made for a disturbed night. Will insist next time for a room that does not have a view of the busy highway that runs next to it.....

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1Thank graltel1
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thanks for staying with us and for providing your review. I appreciate your comments about our friendly staff and sorry to see you were inconvenienced by the highway noise and working being done. When returning, please request city side when making your reservation. We hope to see you soon.

Albany, NY
Reviewed 7 August 2015

My stay at the Marriott was for business - as usual. I did get a room on the 16th Concierge Floor - my colleague was on the 10th floor. Both of us had read reviews on TA and both commented that evening that we couldn't quite figure out what the fuss was all about that a few reviewers seemed to...

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Helpful?
Thank cbed90
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Traveler, Thank you for staying with us when visiting Springfield MA. I enjoyed reading your review and appreciate you highlighting your room was comfortable, clean and everything was in working order. As mentioned, the garage connected to the hotel has low ceilings so travelers should be aware of the 6’ 4” clearance. We have a great location within walking...

Leeuwarden, The Netherlands
Reviewed 4 August 2015

What do you pay for in this provincial hotel? This is not an inexpensive hotel. I left my room at 9am and after a day's work returned at 7pm. They had forgotten to clean the room - make the bed; clean the bathroom, replace towels. So! I asked at reception at 7pm for this to be done. I return for...

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1Thank E1789LKAlan_S
Lisa N, Manager at Springfield Marriott, responded to this review

I was disappointed to read your comments related to your hotel experience regarding your room cleanliness. I am sorry for the shortfalls in service that you experienced. Your concerns will be addressed with the appropriate department managers at the Springfield Marriott and your opinions are important to us. As we pride ourselves on delivering a memorable hotel experience during your...

Troy, New York
Reviewed 1 August 2015

I stayed here for three nights in July. The front desk staff were wonderful - very nice and very helpful. They are the only reason this hotel gets two stars. The lobby is beautiful, but the parking garage and rooms need a refresh. My room wasn't clean - there were food crumbs from a previous guest in between the bed...

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2Thank E C
Lisa N, Manager at Springfield Marriott, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your stays with us. We do appreciate and value your positive comments about the staff service. Your concerns will be addressed with the appropriate department managers at the Springfield Marriott and your opinions are important to us. ~Lisa...

Long Island, New York
Reviewed 28 July 2015

Was in town for convention and was met with a check in that was less than pleasurable. The rep at the counter presented extra charges from tax for city to tax for center,etc. These extra fees were not disclosed at time of reserving room and the up-charge for parking everyday is another money grab. This hotel will look for anyway...

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Helpful?
Thank Raymond P
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your review. I was disappointed to read about your interaction with our front desk associate. Based on the information posted, it is difficult for me to research how your reservation was made. In most cases a rate is quoted plus applicable taxes and an email confirmation is sent highlighting the room...

Braintree, Massachusetts
Reviewed 27 July 2015

This is a nice property but not exactly what I would be expected from a full service Marriott. You can tell this was an older property that was converted at some point. The lobby is nice and staff was extremely warm and friendly. The hotel itself is in/part of an indoor mall where it seems half of the stores are...

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Thank onehoteltothenext
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your review. I appreciate your perspective regarding the dated appearance of your guest room. That being said, I was pleased to read that overall we were a nice facility, your room was clean and our staff was warm and friendly. We hope you will stay with us again when your travels...

jlsheff
Reviewed 25 July 2015

Stayed here recently in this older property in downtown Springfield less than a block from I-91. The lobby area is very nice and the staff was very pleasant and welcoming. My room was ready although I arrived 3 hours before check-in. Kudos there. The parking situation is "fun". It is $17/day for unlimited in and out for your car. The...

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Helpful?
Thank jlsheff
Bill H, General Manager at Springfield Marriott, responded to this review

Thank you for staying with us and for posting your review on TripAdvisor. I was pleased to read that you found our staff pleasant, welcoming and that overall you liked your stay. I understand your perspective with the parking garage, overall logistics and low ceilings. For others traveling, please note the 6’ 4” clearance. I was disappointed to read about...

South Orange, New Jersey
Reviewed 20 July 2015

Staff was friendly, room was nice--clean, comfortable, no complaints there. But I was there on a Thursday night, and the neighborhood was deserted. You wouldn't walk around there at night, no way. I arrived at 10 PM, one restaurant was closing, the other (a sports bar) had a bad feeling. I went there anyway, received no greeting, sat myself at...

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1Thank GARY F
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Gary, Thank you for staying with us last week and providing your feedback. I was pleased to read your positive comments regarding our staff and guest rooms. Please be assured that I will share your experience in Champions Sports Bar with the restaurant management team and associates that were working on the evening of your arrival. Clearly, we fell...

Portlansd
Reviewed 16 July 2015

I've been a loyal Marriott Reward customer for years and have been impressed by the outstanding service/experiences I've had with the Marriott brand. I always stay at a Marriott propery whenever I travel. That has changed after my experience staying at the Springfield Marriott in Massachusetts. This hotel hosts a USTA tennis event every year. This year my team checked...

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Helpful?
1Thank Deb R
Bill H, General Manager at Springfield Marriott, responded to this review

Dear Deb, Thank you for staying with us and for posting your concerns on TripAdvisor. Since you already contacted Marriott’s Customer Care Office, a member of my management team will review your concerns and respond accordingly

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more   less 

Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Region: United States > Massachusetts > Springfield
Price Range: $167 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Springfield Marriott 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Marriott Springfield Hotel Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Springfield Marriott staff and other travellers.
3 questions
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Montgomery County, Pennsylvania, United States
5 months ago

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Questions? Get answers from Springfield Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 1006 was quiet, well appointed and comfortable”
 of 5 bubbles JudyK288, 24 Nov 2016 | Read review
“Try staying away from elevators”
 of 5 bubbles HorseLady5580, 19 Nov 2016 | Read review
“Consider taxes and parking in your total costs. West side rooms have nice views of the Connecticut River and the Eastern States Exposition.”
 of 5 bubbles Mitigwa201, 1 Nov 2016 | Read review
“I liked being on a high floor.”
 of 5 bubbles Chaucerian, 30 Oct 2016 | Read review
“Convenient off of highway, but ongoing area construction makes getting in here a chore.”
 of 5 bubbles JoeTravel1, 18 Sep 2016 | Read review
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