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Sheraton Springfield at Monarch Place

CancelonUS$158*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$179*
US$158*
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US$179*
US$179*
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Sheraton Springfield at Monarch Place
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539 Reviews from our TripAdvisor Community

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Showing 530: English reviews
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Commerce Township, MI, United States
Reviewed 6 days ago NEW

Chino helped me with my TV set. My hotel room had a Samsung television but not an actual Samsung clicker. Chino figured this out and enabled me to finally watch the television. Until Chino came to my room, I could not watch TV.

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Helpful?
Thank William K
Massachusetts
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Attended a conference near the hotel and had a wonderful stay. It began with Austin at the front desk. He was knowledgeable, friendly, and receptive to all of my questions I had occasion to speak to Jim on a couple of other occasions and he was always terrific. I found all of the staff to be friendly and helpful. My...

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Helpful?
2Thank Puttyj_9
About Hotel's Favourite Review
Southbridge, Massachusetts
Reviewed 6 days ago NEW

This is not just a rating - it's a sincere public "Thank You!". Our foursome was a crack-of- dawn arrival in an unfamiliar city (driving a family member to jury duty) - and badly in need of a restroom. There was no intent or prospect of an overnight stay but the Sheraton was the first possibility we encountered. The entire...

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Helpful?
Thank andesalive
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your experience, while you were not an overnight guest this time I am glad our team took great care of you. We hope to see you again should your travels bring you back to the area.

Albany, New York
Reviewed 1 week ago

Tried to say it all in a nutshell in title. The bed was very comfortable, the pillows not the ultra-firm ones you find in almost every other place. Rooms good-sized. There was not much going on outside the rooms, but every little noise that did happen in the hallway, such as people using the ice machine or talking, we could...

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1Thank Paulette999
Reviewed 1 week ago

I am a good Sheraton customer, 8 year Platnium Member and this was one of the more dissapointing stays I have had. First, Priceline was cheaper than Starwood-- a rarity. Second, I called ahead to share I had booked with Priceline, but could I get a King Bed. They said they would make it happen. Checked in at 1030 pm...

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Helpful?
Thank treytable
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback, I apologize for the experience you received during your stay with us. I welcome you to review our other reviews and you will see your experience is not typical. We do have a warm and welcoming culture with long term associates. Prior to your arrival our front office system not only for our hotel...

Arundel, Maine
Reviewed 2 weeks ago

I checked into my room at the Sheraton and everything was great. I then decided to turn the TV on and hook up my PS4, but the TV nor the remote would let me access the HDMI port! I called the front desk and Chino came in to help me out. Chino was the man, he hooked me up with...

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Helpful?
Thank adamzeppelin
Reviewed 3 weeks ago via mobile

Try to get to this place!! City center...through much road construction ...and even with a GPS...it's very difficult to stay on track... But wait...there's more....enter the underground parking garage...maze in itself and keep searching for a parking spot. The best part??? As you enter the elevator to go from garage to lobby....a notice informs you that it will cost you...

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Helpful?
Thank Dan B
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you For sharing your experience with me, I appreciate your feedback and I can understand your frustrations. While there is a State highway project and the building of a world class casino project, both MGM and the road project will be beneficial for years to come. The parking garage while it looks like a maze is really a circle....

Riverside, California
Reviewed 4 weeks ago via mobile

Arrived late. Room not assigned or keys made. Lots of problems with the rooms (plural) before getting to sleep much later than expected. Breakfast in the lounge was ok. Only eggs for protein but they were very good. No oatmeal. Nice art updates and lobby. Rooms are very dated and 12th floor ceiling in need of many repairs. Neighborhood is...

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Helpful?
Thank Kauai-Biz-Traveler
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your review, we greatly appreciate your feedback. The Springfield area has a lot to be proud of and you are correct we have a lot of history in the immediate area and beyond. We just completed a multi million dollar guest room renovation, they are really spectacular we are receiving nothing but praise for our product....

Litchfield, Connecticut
Reviewed 4 weeks ago

Here's the thing....I come to this hotel every year for a conference in April. Great location. Fabulous restaurants nearby. Don't need a car. Clean rooms with comfortable beds but the heating/AC system is always wacky. Too warm & the room gets cool for awhile then warm again. Parking in the garage is horrendous. Never enough spaces. But if you get...

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Helpful?
1Thank tangohampton
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback, I will share your comments with our Director of Facilities so he can look into the HVAC issue. We do share a common garage with an office tower and so parking can be a challenge at times. Many guests do utilize the parking across from the hotel, we are connected by an air-walk. I...

Reviewed 4 weeks ago

I've been staying at this hotel almost every other week during the winter for a week at a time. I've complained on several stays (staying in normal rooms and extended stay suites) about the AC and finally got some answers from the head engineer, Chino. Contrary to what the GM says on these reviews they do turn off the AC...

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Helpful?
Thank Aaron C
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback, I would like to further explain how our HVAC system works without being to technical. Chino is not our Chief Engineer, however he is a great associate. We have an energy management system in our hotel like just about all other hotels. We use the outside air temps on shoulder months. So here is...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Self-Serve Laundry
Official Description (provided by the hotel)
Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more   less 

Additional Information about Sheraton Springfield at Monarch Place

Address: 1 Monarch Pl, Springfield, MA 01144-1099
Region: United States > Massachusetts > Springfield
Price Range: $228 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Springfield at Monarch Place 3.5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Monarch Place
Springfield Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Springfield at Monarch Place staff and other travellers.
5 questions
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8 months ago
Maryland
over a year ago
Cromwell, Connecticut
over a year ago

See all questions (5)

Questions? Get answers from Sheraton Springfield at Monarch Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I received one of the recently renovated rooms. I'm not to fussy about anything other than a comfortable bed.”
Puttyj_9, 28 Apr 2017 | Read review
“Ask for a room on the 9th floor- newly renovated.”
worldtraveler82715, 10 Apr 2017 | Read review
“Rms on river side are lovely!”
HappyTravelingCritic, 10 Mar 2017 | Read review
“The site location is quiet anyway.and not exposed to excessive traffic. I used the back side away from the main street.”
G4415TFjohns, 10 Feb 2017 | Read review
“I liked room 635”
AshleyLBC, 29 Dec 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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