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Sheraton Springfield at Monarch Place

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Sheraton Springfield at Monarch Place
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531 Reviews from our TripAdvisor Community

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Showing 522: English reviews
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Litchfield, Connecticut
Reviewed yesterday NEW

Here's the thing....I come to this hotel every year for a conference in April. Great location. Fabulous restaurants nearby. Don't need a car. Clean rooms with comfortable beds but the heating/AC system is always wacky. Too warm & the room gets cool for awhile then warm again. Parking in the garage is horrendous. Never enough spaces. But if you get...

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Helpful?
Thank tangohampton
Norwalk, Connecticut
HOTEL’S FAVOURITE REVIEW
Reviewed 13 September 2016

This hotel was great, but in kind of an odd spot..not too much right around it. The interior is very nice, rooms were comfortable. The pool/gym was great. Lots going on inside the hotel..it is pet friendly ....and no fee!

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1Thank travelmom1962
About Hotel's Favourite Review
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your review of our property, I am glad you found everything convenient and comfortable. We certainly do have a great health club and I will pass your comments along to the associates who work there. I hope you will return when your travel plans bring you back to Springfield.

Reviewed 4 days ago NEW

I've been staying at this hotel almost every other week during the winter for a week at a time. I've complained on several stays (staying in normal rooms and extended stay suites) about the AC and finally got some answers from the head engineer, Chino. Contrary to what the GM says on these reviews they do turn off the AC...

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Helpful?
Thank Aaron C
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback, I would like to further explain how our HVAC system works without being to technical. Chino is not our Chief Engineer, however he is a great associate. We have an energy management system in our hotel like just about all other hotels. We use the outside air temps on shoulder months. So here is...

Reviewed 1 week ago via mobile

Really nice hotel. Our room was on the 12th floor, big room, bright color with view on the river. The room was clean. Underground parking (17$ per day). If you are looking for a nice place to stay during your visit to Springfield, that's a place i would recommend.

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Helpful?
Thank Rirolarma
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback, I appreciate your review of our hotel. I am glad to see that you found our rooms spacious and clean. I hope you will return should your travels bring you back to our great City of Springfield MA.

Montpelier, Vermont
Reviewed 1 week ago

This is right downtown in Springfield. Somewhat challenging to get to by car, but a spacious parking garage to keep the car. The hotel has an open feeling with the center courtyard/atrium. The rooms were pretty good and even when activities were going on outside it was quiet in the rooms

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Helpful?
Thank Craig G
Cambridge, Massachusetts
Reviewed 1 week ago via mobile

I've stayed here twice now in the past six months while attending a dog show in West Springfield. The location is very close to the exhibition center. Rooms are large and clean with couches and a desk, which is great is you are working from the hotel room. While traveling with my dogs, this location is convenient to walk them...

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Helpful?
Thank Jennifer S
New York City, New York
Reviewed 1 week ago

This was our second time staying at this Sheraton. Very convenient downtown location with full-service restaurants and facilities. Parking is underground and $17.00/night, which seems pricey to me. There's also an outdoor overflow parking lot across the street for larger vehicles connected to the hotel via an enclosed walkway. Front desk staff is friendly but don't seem to possess the...

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3Thank worldtraveler82715
Management response:

Thank you for your feedback relating to your resent stay with us. I am truly sorry there was a fire alarm during your early morning and the road work noise during your stay. I'd like to report that the demolition is now complete and installing the new road surface is in process. Thank you for your patronage and we hope...

Provincetown, Massachusetts
Reviewed 3 weeks ago via mobile

The Sheraton Monarch has been a hotel that has always met or exceeded my expectations. I was saddened this past weekend when my experience at the Sheraton was less than stellar. If you read my previous postings about other places, you'll see that I always base a stay anywhere on my expectations of the quality of the hotel and price...

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Thank mikedubour
Management response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Springfield Monarch Place Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the elevator issue you...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 3 weeks ago via mobile

Air-conditioning turned off and no way to circulate. Hot and stuffy smells like onions. Gym equipment worn out and in need of service avoid, avoid ! The TV station selection somewhat limited and hotel has plumbing issues

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1Thank A TripAdvisor Member
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your feedback, our HVAC system is computerized and included with it is an energy management system. Our unoccupied guest rooms are held at a lower set point and will become activated by the door switch behind the guest room door. It will usually take a few minutes to recirculate the air in the guest room and begin...

Orleans, Vermont
Reviewed 4 weeks ago via mobile

We have stayed at this location for the past 4 years for a dance competition. It is very convenient and is in an easy distance to many attractions such as the Mass Mutual Center and museums. We have had good luck for the most part. We had a little difficulty with a request this year that we had made over...

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Helpful?
Thank rnmperry99

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more   less 

Additional Information about Sheraton Springfield at Monarch Place

Address: 1 Monarch Pl, Springfield, MA 01144-1099
Region: United States > Massachusetts > Springfield
Price Range: $224 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Springfield at Monarch Place 3.5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Monarch Place
Springfield Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Springfield at Monarch Place staff and other travellers.
4 questions
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7 months ago
Maryland
over a year ago
Cromwell, Connecticut
over a year ago

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Questions? Get answers from Sheraton Springfield at Monarch Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the 9th floor- newly renovated.”
worldtraveler82715, 10 Apr 2017 | Read review
“Rms on river side are lovely!”
HappyTravelingCritic, 10 Mar 2017 | Read review
“The site location is quiet anyway.and not exposed to excessive traffic. I used the back side away from the main street.”
G4415TFjohns, 10 Feb 2017 | Read review
“I liked room 635”
AshleyLBC, 29 Dec 2016 | Read review
“Don't get a room here”
C506KBangelah, 28 Oct 2016 | Read review
5 of 5