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All reviewsclub floorrenovated roomnice hotelgreat rateper daydance competitionstay at this hotel againthe room was nicememorial bridgean overnight stayfree parkingfitness centerone night staybeds were comfortableindoor poolhall of fameconnecticut river
Stayed here for two nights for a conference at Mass Mutual Center. Had trouble finding parking at the hotel, had to park down the street. That was an adventure getting back during rush hour traffic with all the construction on the streets. Despite that, the...More
Power went out during the night, they offered us a horrible continental breakfast. The wifi did not reach my room even though I paid for their premium wifi. Because the power went out, the ice in the fridge melted getting my socks wet. Not a...More
Thank angel M
Management response:Responded 18 September 2017
Dear valued guest ,
I am sorry the power went out during your stay with us. We are working with the power company to find out why this occurred. The power situation did cause us to put together a continental breakfast. I am sorry it...More
I was there last week and the room was ok, just the wifi didn't work after I got to my room so I called the front desk and the lady said she needed a few minutes to fix it so I waited for half an...More
Thank Alicia T
Response from Paul M, General Manager at Sheraton Springfield at Monarch PlaceResponded 17 September 2017
Thank you for sharing your feedback, I am sorry it was due to an unpleasant experience during your stay. I have reviewed your feedback with our team to ensure we communicate better in the future. Please accept my apologies.
I felt it was a little overpriced, but the staff was nice and the room was very comfortable. The bed is very sleepable! Room service is until 11pm which is nice but, again, expensive. The inside of the hotel is very well appointed, and I...More
I stayed at the Sheraton on business and found the hotel quite comfortable... I had a huge King-Sized bed which was very comfortable... and the in house restaurant was good, as well.... they have an indoor pool which I didn't use... but it was nice...More