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Sheraton Springfield at Monarch Place

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Sheraton Springfield at Monarch Place
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524 Reviews from our TripAdvisor Community

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Showing 515: English reviews
Reviewed 13 November 2016 via mobile

Great place to stay for cleanliness and ease of getting to and fro for the Equine Affaire. The beds are so comfortable and the pillows are especially plush or firm - you choose between the assortment given! One thing about the hotel is the Parking garage - thankfully parking was free with the Equine Affaire deal, but it is a...

Thank S D
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

thank you for sharing your feedback, I am happy to see that you found our location convenient to the Eastern States Expedition as well as many of the local attractions. Our parking is a bit snug if you are driving a larger pick-up, however the typical car or SUV do not have any problems. We hope to see you back...

New Hampshire
Reviewed 12 November 2016 via mobile

Okay, the one GOOD thing about this hotel was the location. You're about 7 minutes with traffic to the Big E fairgrounds. Oh and there's a Dunkin Donuts right across the bridge. That's about it for the good. The hotel is run down. There were stains all over our carpet and cracked tiles in the bathroom. The furniture is outdated...

2Thank joharavhf
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing, I appreciate your comments. We are starting our guest room renovations next week, November 28, 2016. I suspect you were in one of our non renovated rooms. Our atrium design is wonderful to look at, but you are correct noise does travel. Our signs are placed out so we can remind our guests to assist us...

Reviewed 11 November 2016 via mobile

Don't ever , ever plan to stay here during a cheer competition. Constant screaming, noise, kids running around everywhere, knocking on doors. Called front desk and no other rooms available . Worst experience at a hotel I've ever had. There will be no sleeping tonight ! Miserable.

1Thank jeaninct
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing, I apologize for the disruption you encountered from a recent group staying with us. This was an annual event which rooms are spread out throughout many of the hotels in the area. This year the young adults seemed to be more unruly and noisy than years past. They did not respond well to the security staff...

Toronto, Canada
Reviewed 9 November 2016

I stayed at the hotel from NOv 5-7 and the service was great.Most unusual and outstanding was a request I had to fix my television. Usually this takes forever for someone to come and look at the problem. This time the house engineer showed up in 5 minutes and was very helpful in addressing the issue. Michael

Thank 981xxxx
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Michael, Thank you for your feedback, I am sorry to learn that you experienced an issue with your television. I am pleased to see that our staff responded as they should have, quickly and efficiently. I hope you will return again soon should your travels bring you back to the Springfield area.

Reviewed 5 November 2016 via mobile

Efficient greeting and room assignment to a clean room. TV, coffee and WiFi in room. First time finding a white noise box in case highway traffic outside became too much...didn't need it. Meeting rooms and dinner areas were spacious. Catered dinner one evening was the toughest veal I've ever tasted...inedible. Stay here, visit, meet, etc., but go out to eat.

Thank Robert S
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Robert, Thank you fro sharing your feedback through Tripadvisor. I am happy to see you found the hotel clean and well appointed. However, I was sorry to learn of the catering meal did not exceed your expectations, I will share your comments with our Culinary team.

Cincinnati, Ohio
Reviewed 28 October 2016

Do not book at this hotel. They offer deceptive policies and will charge your cc in full right away. If you attempt to change the reservation, or cancel, they will not refund you. If you then ask them to reactivate the reservation since you have paid in full, they will refuse that as well. They are not easy to work...

2Thank Angela H
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Dear Angela H, Thank you for sharing your feedback on Tripadvisor and the other social media sites. I am sorry you encountered an issue during your check-in. The cancellation policy is stated on both our website and in the pre-stay email that is sent out. "Cancellations prior to 24hours of day of arrival maybe cancelled with out penalty". If you...

Burlington, Connecticut
Reviewed 26 October 2016

We chose to stay in Springfield although we live only about 40 minutes away in CT because my daughter needed to be at the Big E early in the morning for a horse show. The whole purpose was to be able to get some extra sleep. While the Sheraton is very close to where we needed to be, the evening...

1Thank DJTrekkie
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback, I too would not be happy if I was disrupted by a fire alarm. While I understand the verbal announcements can be just as disruptive, they are intended to keep our guests updated. Again, I do apologize and hope you will afford us another opportunity to show we do have a great hotel.

Dartmouth, United Kingdom
Reviewed 25 October 2016

Broken TV called front desk. 10 Min later Maintenance man shows up with replacement TV. Mr. Chino did a great quick job. Quick service. Room very clean. Nice place to stay in the City of Springfield Ma.

Thank jvieira100
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Please accept my apologies for the disruption our broken TV caused you, I am glad Chino was able to replace it within 10 minutes. I am happy to learn that you found your guest room clean and spacious, I will share your feedback with our housekeeping team.

Hartford, Connecticut
Reviewed 23 October 2016

Everyone was so friendly and truly made are weekend vacation memorable..special thanks to those at the front desk during our stay. Everyone was so accommodating and made us feel especially welcome. Angela and Austin were extremely helpful and were a key reminder of why we continue to come to this hotel. Their customer service skills were exactly what you would...

Thank ebw4479
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your feedback and recognizing two of our super stars. We are lucky to have Austin and Angela working with us, they both exemplify customer service. I am glad you enjoyed your stay and we hope you will return.

New York City, New York
Reviewed 21 October 2016 via mobile

Someone needs to do a big refurb. From the 50s era salmon bathroom floor tiles to the clunky sleigh beds and tattered curtains, there is a lot of work needed. The shell of the hotel looks modern. Yet inside your room, you'll discover flimsy, dangling phone jacks and outlet plates. Watch out in the dark of night as you navigate...

Thank PoundRidgeMary
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing, I am glad you stayed with us. I am happy to share that we are in fact starting a renovation of our last 4 floors. I can see by your room description that you stayed on one of our rooms on floors 9-12, these will be renovated starting November 16, 2016. Please come back and visit...

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  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more   less 

Additional Information about Sheraton Springfield at Monarch Place

Address: 1 Monarch Pl, Springfield, MA 01144-1099
Region: United States > Massachusetts > Springfield
Price Range: $207 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Springfield at Monarch Place 3.5*
Number of rooms: 325
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Also Known As:
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Monarch Place
Springfield Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Springfield at Monarch Place staff and other travellers.
4 questions
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6 months ago
over a year ago
Cromwell, Connecticut
over a year ago

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Questions? Get answers from Sheraton Springfield at Monarch Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rms on river side are lovely!”
 of 5 bubbles HappyTravelingCritic, 10 Mar 2017 | Read review
“The site location is quiet anyway.and not exposed to excessive traffic. I used the back side away from the main street.”
 of 5 bubbles G4415TFjohns, 10 Feb 2017 | Read review
“I liked room 635”
 of 5 bubbles AshleyLBC, 29 Dec 2016 | Read review
“Don't get a room here”
 of 5 bubbles C506KBangelah, 28 Oct 2016 | Read review
“Ask to be away from the highway”
 of 5 bubbles DJTrekkie, 26 Oct 2016 | Read review
5 of 5