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BEST WESTERN Pony Soldier Inn & Suites

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1,126 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Pony Soldier Inn & Suites
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Showing 1,026: English reviews
Reviewed 4 November 2015

Pleasant stay with excellent free breakfast. The check was with ease and the person that helped us was very accommodating and friendly. It could have been a little older than some of the Best Westerns that we have stayed at in the past however, it was clean and comfortable.

Review collected in partnership with Best Western
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Helpful?
Thank O5138TBpatriciar
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

A smooth check in is essential to starting a comfortable stay off on the right foot, and we are happy to provide it! Glad you had a satisfying experience with us, and make sure to visit us again the next time your travels bring you to Flagstaff. Happy travels! Best, Ed, GM

Prescott, Arizona
Reviewed 2 November 2015

Full disclosure: I normally avoid "pet friendly" hotels because there are often funky odors either from the pets or from the EVS staff trying to disguise the pet odors. Even though I am a pet owner (who doesn't travel with his pet), this hotel reminds me of why I don't book at pet friendly hotels. There is a very strong...

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Helpful?
Thank P L
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your feedback on your recent stay with us. While pleased that you enjoyed many aspects of your time with us such as our welcoming staff and cleanliness of your room, I’m sorry to hear that the air freshener scent wasn’t suited to your preferences. It is not a common complaint that we hear, but I understand each...

Hondo, United States
Reviewed 2 November 2015

called the front desk about 6 times because broken cell service, but the staff hung in there with me and I was delighted to find a nice cozy room. Easy check-in and comfortable bed. Enjoyed breakfast and blasted off. I'll definitely stop here again.

Review collected in partnership with Best Western
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Helpful?
Thank Scott A
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Six calls?! We appreciate your persistence, haha! All joking aside, I’m very glad to hear we were able to get you set up for a comfortable night’s rest after a weary day of traveling so you could wake up refreshed to travel on. We look forward to the next time you stay with us, and thanks for choosing Best Western...

Calgary, Canada
Reviewed 2 November 2015

The overall experience is good. However, this hotel was much more expensive than the Best Western Plus we stayed at in Las Vegas, Nevada. The location of the hotel is far from the downtown area of Flagstaff and far from restaurants. it is also close to the railroad tracks although we did not really hear it in our room. The...

Review collected in partnership with Best Western
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Helpful?
Thank Elizabeth P
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your feedback, and for letting us know you had a positive experience with us overall. We always hope that our guests leave us satisfied and well rested! We do take extra care to keep our rates sharply competitive for the area, but as you probably know, that varies with tourism and certain events. One way to always...

Portland, Oregon
Reviewed 26 October 2015

I had a very nice room. It was comfortable, and nicely furnished. I was traveling south to Green Valley, and this was a perfect place to stop on my 3,500 mile route. My husband and I stopped here a number of years ago and were pleased with the room. This time I was alone, but enjoyed the amenities and cleanliness.

Review collected in partnership with Best Western
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Helpful?
Thank Patfisher
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

We love to see familiar faces! Thank you for returning to our Best Western Pony Soldier for another comfortable night’s rest along your travels on Rt. 66. I am so pleased to know that you again experienced the level of hospitality we are known for. We hope to see you again the next time you’re in Flagstaff, and thank you...

Tempe, Arizona
Reviewed 26 October 2015 via mobile

We stayed overnight on a Saturday night. The hotel was clean, well kept and quiet. The staff was helpful and the breakfast was very good. Would certainly stay there again when in Flagstaff. It is located a couple miles away from downtown congestion.

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Helpful?
Thank Ron W
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for taking time to review your recent stay with us and commenting that the hotel is ran well. I feel grateful to be working alongside a team of folks that genuinely care about guests. Please come see us again soon, and until then-- happy travels! Best, Scott, GM

Reviewed 26 October 2015

Just needed a hotel near the Arboretum. The room was OK and the breakfast was good. Great location. I feel the rooms were overpriced, although I did get a great discount on a hotel booking site. Needs to be a spruced up a bit. The pillows were small and square.. strange. Had a fridge in the room, so that was...

Review collected in partnership with Best Western
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Helpful?
Thank carolyno6
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your feedback about your recent stay with us. I’m pleased to hear you enjoyed the breakfast buffet and the convenience of your in-room fridge. Please come see us again the next time you’re in Flagstaff. Call ahead so we can make sure to assign you to a room that matches your preferences. Our team is always here...

Winder, GA, United States
Reviewed 25 October 2015

While this is an older, remodeled property, it's clean, comfortable, centrally located and the staff is absolutely wonderful. This location has one of the largest breakfast areas I've encountered at a Best Western and the free breakfast offers numerous selections so there's something for everyone. This was my second stay here and I wouldn't hesitate to stay here again when...

Review collected in partnership with Best Western
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Helpful?
Thank Angela S
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for being a loyal guest of our Best Western Pony Soldier. It’s such a great thing to hear that you know you can count on us for a consistently pleasant experience when visiting Flagstaff. We recently put the finishing touches on our new breakfast room, so your very positive feedback is encouraging. It’s been a big...

Englewood, Colorado, United States
Reviewed 25 October 2015

The hotel was nice and comfortable. The room was small but we were only their for one night which was all we needed to continue our travels through the next day. The internet connection was good and there was a good selection of television channels to choose from. The bed was comfortable and clean.

Review collected in partnership with Best Western
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Helpful?
Thank Crystal H
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for taking time to review your recent stay. A comfortable night’s sleep is essential when traveling, and we work hard to provide that welcoming beacon of rest for our weary travelers! We hope to see you again soon, and until then-- we wish you continued and safe travels! Best, Scott, GM

Dallas, Texas
Reviewed 24 October 2015

I'm giving it a five for the manager, Scott. My mother had a miscommunication with the hotel -- thinking that the room she was getting had 2 bathrooms as opposed to the 1 that it had (we had 5 people in the room). The room was the "family room", a room consisting of 3 beds, plus a living area. My...

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Helpful?
Thank Nick R
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

So happy that we were able to take care of the miscommunication and get you onto a comfortable stay. Glad it worked out so well for you! I look forward to seeing you again the next time you’re in the area and really appreciate you taking the time to leave a generous review. Best, Scott, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 E Route 66, Flagstaff, AZ 86004-3936
Region: United States > Arizona > Flagstaff
Price Range: $101 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pony Soldier Inn & Suites 2.5*
Number of rooms: 75
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
Hotel Style:
#8 Business Hotel in Flagstaff
#14 Romantic Hotel in Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pony Soldier Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Pony Soldier Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pet friendly”
 of 5 bubbles RCKAZ, 16 Jan 2017 | Read review
“Ask for the second floor”
 of 5 bubbles 533matthewh, 16 Jan 2017 | Read review
“Closer to the rear away from the train track and noise of the train.”
 of 5 bubbles 806JohnC806, 9 Jan 2017 | Read review
“Arrive early for good parking spot.”
 of 5 bubbles rhondal984, 14 Dec 2016 | Read review
“If you have a mobility issue - don't take a room on the second floor - no elevators”
 of 5 bubbles GBishome, 7 Oct 2016 | Read review
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